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How to recognize phishing scams like WalletConnect scam?

Also Known As: possible malware infections
Damage level: Medium

What is WalletConnect email scam?

Phishing emails are mainly used to trick unsuspecting recipients into providing personal information (credit card details, usernames, passwords, or other details). Scammers disguise them as letters from legitimate companies. This particular phishing campaign is used to steal WalletConnect login credentials.

WalletConnect email scam

WalletConnect email scam in detail

Scammers behind this phishing email attempt to trick recipients into believing that someone has tried to sign into their WalletConnect account. Their goal is to lure WalletConnect users into opening the attached HTML file (which redirects to a fake WalletConnect login page) and entering their login credentials.

It is important to know that WalletConnect does not offer support. Thus, this and any other similar email claiming to be from WalletConnect is a scam. By providing information on fake crypto-related pages, users are likely to lose cryptocurrency.

Threat Summary:
Name WalletConnect Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Someone has tried to access WalletConnect account
Related Domain syncwalilet-connectionservices[.]digital
Detection Names (syncwalilet-connectionservices[.]digital) Avira (Phishing), Emsisoft (Phishing), Fortinet (Phishing), Netcraft (Malicious), Sophos (Phishing), Webroot (Malicious), Full List Of Detections (VirusTotal)
Attachment NFTSEA (NS) Token Airdrop-1.htm
Detection Names (NFTSEA (NS) Token Airdrop-1.htm) Cyren (HTML/Redir.B.gen!Camelot), DrWeb (JS.Redirector.431), Ikarus (Win32.Outbreak), Microsoft (Trojan:HTML/Phish.PLRK!MTB), Full List Of Detections (VirusTotal)
Disguise Letter from WalletConnect customer support
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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Phishing emails in general

Companies, organizations, or other entities mentioned in phishing scams have nothing to do with them. Scammers behind these scams usually try to extract banking information, login credentials, or other details that could be misused for malicious purposes. It is important to mention that email can be used as a channel for malware distribution.

More examples of phishing emails are "You Have Used Up Your Mail Storage Email Scam", "Norton Cloud Subscription Activated Email Scam", and "Email Removal Notice Email Scam".

How do spam campaigns infect computers?

Emails used to distribute malicious software contain attachments (for example, PDF, MS Office documents, executable files, JavaScript files) or website links. Recipients infect computers by opening/executing malicious files. There are cases where opening a malicious file is not enough.

For example, malicious documents opened with MS Office 2010 or later cannot infect computers until editing or content (macros commands) are enabled. Older MS Office versions do not have the "Protected View" mode - malicious files opened with them infect computers without asking any permission.

How to avoid installation of malware?

Avoid downloading files and programs from unofficial web pages or other questionable sources. Use official websites and direct links for that. Do not open files (attachments) or links present in irrelevant emails received from suspicious or unknown addresses.

Also, update and activate programs with tools, functions provided by their official developers. Have a reputable antivirus (or anti-spyware) software installed on a computer and scan the system for threats with it regularly.

If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the WalletConnect email scam:

Subject: Bitcoinwallet Alert!

Dear -,

We have noticed an unexpected sign-in attempt by someone trying to access your coin wallet from an unknown location using Mobile device (Dallas, Texas) IP: -, if this is not you, follow these steps to Unlock your account.

Find attached and update your wallet via our online secured WalletConnect web server.

We are committed to protecting your identity.


Thanks for helping us to maintain your Wallet's security

Screenshot of the fake WalletConnect page:

walletconnect email scam deceptive page used to steal credentials

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

Malware process running in the Task Manager

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

Autoruns application appearance

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Run Windows 7 or Windows XP in Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings".

Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Run Windows 8 in Safe Mode with Networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

Run Windows 10 in Safe Mode with Networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

Extract Autoruns.zip archive and run Autoruns.exe application

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Refresh Autoruns application results

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

Delete malware in Autoruns

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

Search for malware and delete it

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Scammers behind phishing emails pick their potential victims randomly - they send the same email to a number (usually, more than a few) of people hoping that at least someone will fall for their scam. These emails are never personal.

I have provided my personal information when tricked by this email, what should I do?

Password used to log into WalletConnect account, and other accounts should be changed immediately. Also, the website used to steal login credentials should be reported to SafeBrowsing phishing service (provided by Google).

I have downloaded and opened a file attached to this email, is my computer infected?

The file attached to this email is not malicious. It is designed to open a fake website but not to infect computers with some malware.

I have read the email but didn't open the attachment, is my computer infected?

Opening emails is completely harmless. Recipients infect computers by executing (opening) malicious attachments or files downloaded via the received website links.

Will Combo Cleaner remove malware infections that were present in email attachment?

Yes, Combo Cleaner can detect and eliminate almost all known malware infections. Keep in mind that high-end malware usually hides deep in the operating system. Therefore, the system should be scanned using a full scan feature.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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