What is "ING" email scam?
"ING Email Scam" refers to a spam campaign. These phishing emails attempt to obtain recipients' log-in credentials by claiming they have a message from ING - a Dutch multinational banking and financial services corporation. It must be emphasized that the genuine ING Group is in no way associated with these letters.
"ING" email scam overview
The fake "ING" emails are in Dutch and, according to a rough translation - inform recipients of an urgent message from their bank. The link "Log in bij Mijn ING" presented in these letters redirects to a phishing website.
Phishing scams are designed to extract sensitive information from their victims (via data-recording sites or files). The webpage promoted through the "ING" scam emails targets account log-in credentials (usernames/passwords). The site may obtain recipients' ING bank or email credentials.
To elaborate on how this can be abused - online banking accounts can be employed to make fraudulent transactions and/or online purchases. Emails are of especial interest since control might be gained over the accounts, platforms, services, etc. - connected to them. For example, communication platforms (e.g., emails, social networking, etc.) can be used to proliferate malware or ask contacts for loans - under the guise of the actual owner.
To summarize, trusting the fake "ING" emails - can result in severe privacy issues, significant financial losses, and even identity theft.
|Name||ING Email Scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Scam emails claim that recipients' have an urgent message from their bank.|
|Disguise||Scam emails are disguised as notifications from the ING bank.|
|Detection Names (eternitychile[.]com)||CyRadar (Malicious), Emsisoft (Phishing), ESET (Phishing), Fortinet (Phishing), G-Data (Malware), Full List Of Detections (VirusTotal)|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
Spam campaigns in general
In addition to various scams, these letters are also used to distribute malware (e.g., ransomware, trojans, cryptocurrency miners, etc.). Due to how widespread spam mail is, exercising caution with incoming emails and messages is highly recommended.
How do spam campaigns infect computers?
For example, Microsoft Office documents infect systems by executing malicious macro commands. In Microsoft Office versions released prior to 2010 - this occurs when a document is opened. Newer versions have "Protected View" mode that prevents automatic execution of macros. Instead, users can manually enable macro commands (i.e., editing/content). It is noteworthy that virulent documents often contain messages intended to trick users into doing so.
How to avoid installation of malware?
It is advised against opening suspicious and irrelevant emails. The attachments and links found in these letters - must not be opened, as they can cause system infections. It is also recommended to use Microsoft Office versions released after 2010.
Aside from spam mail, malware is spread via dubious download channels (e.g., unofficial and freeware sites, Peer-to-Peer sharing networks, etc.), illegal activation tools ("cracks"), and fake updates. Therefore, it is recommended to always download from official/verified sources and activate/update programs with tools provided by legitimate developers.
It is paramount to have a dependable anti-virus installed and kept up-to-date. This software has to be used to run regular system scans and to remove detected threats. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the "ING" scam email letter:
Subject: ING : belangrijk bericht
U heeft (1) een dringend bericht in uw beveiligde mailbox
Raadpleeg deze door op onderstaande link te klikken.
Log in bij Mijn ING
Met vriendelijke groet,
Screenshot of the phishing website promoted by the "ING" spam campaign:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is ING spam?
- Types of malicious emails.
- How to spot a malicious email?
- What to do if you fell for an email scam?
Types of malicious emails:
Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.
Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.
After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.
Emails with Malicious Attachments
Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.
In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.
If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.
While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.
This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.
To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.
How to spot a malicious email?
While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:
- Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
- Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
- Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
- Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.
To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows.
Example of a spam email:
What to do if you fell for an email scam?
- If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
- If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
- If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
- If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
- Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.
Frequently Asked Questions (FAQ)
Why did I receive this email?
Spam emails are not personal. These letters are distributed by the thousand in mass-scale operations. Hence, the same email is received by large numbers of users.
I have provided my personal information when tricked by this spam email, what should I do?
If you've provided account credentials - immediately change the passwords of all possibly exposed accounts and inform their official support. And if you have disclosed other personal data (e.g., ID card details, credit card numbers, etc.) - contact the corresponding authorities without delay.
I have read a spam email but didn't open the attachment, is my computer infected?
No, reading a spam email is harmless. Infection processes are initiated when the attachments or links present in these letters - are opened/clicked.
I have downloaded and opened a file attached to a spam email, is my computer infected?
Whether an infection was triggered - depends on the opened file's format. If it was an executable - most likely, yes. However, you might have avoided a system infection if it was a document (e.g., .doc, .pdf, etc.). These formats can require additional actions (e.g., enabling macro commands) - to begin downloading/installing malware.
Will Combo Cleaner remove malware infections present in email attachments?
Yes, Combo Cleaner can detect and eliminate almost all known malware infections. However, performing a full system scan is crucial - since high-end malicious programs typically hide deep within systems.