What kind of email is "Voicemail Message Received"?
After reviewing the "Voicemail Message Received" email, we determined that it is spam. This letter falsely claims that the recipient has been sent a voicemail relating to finances. The supposed message is in the attachment, which is actually a phishing file that targets email account log-in credentials.
"Voicemail Message Received" email scam overview
The spam email with the subject "Secure Voicemail Message : EFT Deposit Completed" (may vary) states that a voicemail has been received. Allegedly, the message is from the recipient's "merchant Payment Processor".
The fake voicemail is in the attachment and can be accessed via computer or sent to another email. However, deleting the message will require entering the voicemail inbox through the app on their smartphone.
After inspecting the attachment, we learned that the logotype presented in it varies depending on the recipient's email service provider. The HTML attachment imitates an email account sign-in page. This phishing file records entered information (i.e., email passwords).
Scammers are particularly interested in emails, as they are typically used to register various accounts and platforms. Hence, through a compromised email account – access might be gained to linked content.
To expand upon the potential abuse, cyber criminals can steal the identities of social account owners (e.g., emails, social networking, social media, etc.) and ask the friends/followers for loans or donations, promote scams, and proliferate malware by sharing malicious files or links.
Furthermore, hijacked finance-related accounts (e.g., online banking, money transferring, e-commerce, cryptowallets, etc.) can be used to make fraudulent transactions and online purchases.
To summarize, victims of scam mail like "Voicemail Message Received" can experience serious privacy issues, financial losses, and even identity theft.
If you have already disclosed your account credentials – immediately change the passwords of all potentially compromised accounts and inform their official support.
|"Voicemail Message Received" phishing email
|Phishing, Scam, Social Engineering, Fraud
|Recipient has been sent a voicemail that can be accessed via the attachment.
|VM10530_VMCloud_WAV.html (filename may vary)
|Avast (HTML:Phishing-CTU [Phish]), Combo Cleaner (Trojan.Agent.GHCD), ESET-NOD32 (HTML/Phishing.Gen), Fortinet (HTML/Phish.596A!tr), Ikarus (Phishing.HTML.Doc), Full List Of Detections (VirusTotal)
|Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
|Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
|Loss of sensitive private information, monetary loss, identity theft.
|Malware Removal (Windows)
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
Phishing spam campaign examples
"American Express - Account Validation Required", "You Have Received An Encrypted Document", "We Are Interested In Your Company Products", and "Email Deactivation In Progress" are just some examples of phishing emails we have examined recently.
This mail predominantly targets log-in credentials, finance-related information, and personally identifiable details. However, various other scams are promoted through spam as well. What is more, deceptive emails are used to spread malware.
Due to how widespread spam mail is and how competently crafted it can be – we strongly recommend exercising caution with incoming emails, PMs/DMs, SMSes, and other messages.
How do spam campaigns infect computers?
Upon opening, malicious files trigger malware download/installation processes. However, some formats may require additional user interaction to initiate system infection chains. For example, Microsoft Office files need users to enable macro commands (i.e., editing/content), while OneNote documents require them to click on embedded files or links.
How to avoid installation of malware?
We strongly advise caution with incoming emails and other messages. Attachments or links present in suspect/irrelevant mail must not be opened, as they can be virulent. We recommend using Microsoft Office versions released after 2010 since their "Protected View" mode prevents automatic macro command execution.
However, it must be mentioned that various techniques are used to distribute malware. Therefore, we also advise being careful while browsing, as fake and malicious online content usually appears genuine and harmless.
Furthermore, all downloads must be performed from official and trustworthy sources. Another recommendation is to activate and update software using functions/tools provided by legitimate developers, as illegal activation tools ("cracks") and third-party updaters can contain malware.
We must emphasize the importance of having a dependable anti-virus installed and kept updated. Security programs must be used to run regular system scans and to remove threats and issues. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the "Voicemail Message Received" spam email letter:
Subject: Secure Voicemail Message : EFT Deposit Completed
Voicemail Message Received
You have received a new voicemail message from your merchant Payment Processor (+18xxxxxxxxx).
Date/Time Received: 10/13/2023, 09:21:49 AM (EDT)
The attached voicemail message can be listened to on your computer, or forwarded to another email address.
To delete the message from your voicemail box however, please access it from your phone, or mobile application, and delete it from there.
Screenshot of the phishing file attached to this spam email ("VM10530_VMCloud_WAV.html"):
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Voicemail Message Received" phishing email?
- Types of malicious emails.
- How to spot a malicious email?
- What to do if you fell for an email scam?
Types of malicious emails:
Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.
Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.
After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.
Emails with Malicious Attachments
Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.
In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.
If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.
While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.
This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.
To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.
How to spot a malicious email?
While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:
- Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
- Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
- Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
- Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.
To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows.
Example of a spam email:
What to do if you fell for an email scam?
- If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
- If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
- If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
- If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
- Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.
Frequently Asked Questions (FAQ)
Why did I receive this email?
Spam emails are not personal, even if they include details relevant to the recipient. Cyber criminals distribute this mail in massive campaigns – therefore, thousands of users receive identical messages.
I have provided my personal information when tricked by this spam email, what should I do?
If you have provided your log-in credentials – change the passwords of all possibly exposed accounts and inform their official support without delay. If the disclosed information was of a different personal nature (e.g., ID card details, credit card numbers, etc.) – immediately contact relevant authorities.
I have read a spam email but didn't open the attachment, is my computer infected?
Opening/Reading an email will not trigger any malware download/installation chains; systems are infected when malicious attachments or links are opened/clicked.
I have downloaded and opened a file attached to a spam email, is my computer infected?
Whether your device was infected depends on the opened file's purpose, e.g., phishing vs. malware download/installation. It may also be impacted by the file's format. If it was an executable (.exe, .run, etc.) – most likely, yes – the system was compromised.
However, you might have avoided this if it was a document (.doc, .xls, .pdf, .one, etc.). These formats can require extra actions to jumpstart malware download/installation processes (e.g., enabling macro commands, clicking embedded content, etc.).
Will Combo Cleaner remove malware infections present in email attachments?
Yes, Combo Cleaner is designed to scan computers and remove all manner of threats. It can detect and eliminate practically all known malware infections. Note that since sophisticated malicious software typically hides deep within systems – performing a complete system scan is essential.