Macro Malware removal guide
What is Macro Malware?
Macro Malware (also known as Microsoft Office Macro Virus or simply Macro Virus) is the generic name for system infections distributed using Microsoft Office macro commands. Cyber criminals design MS Office documents to execute commands that download and install viruses onto the system. In most cases, these infections are in the form of documents proliferated using spam email campaigns.
Cyber criminals send thousands of deceptive emails containing messages encouraging users to open attached MS Office documents. To make these messages seem believable, criminals often claim to be employees of well-known companies, banks, and governmental agencies, and present attachments as bills, invoices, or other important documents. Once opened, the attachment immediately delivers a message encouraging users to enable macro commands (otherwise the content supposedly will not be displayed properly), however, this allows attachments to run scripts that inject malware into the system. Typically this tactic is used to proliferate trojan-type infections (e.g., TrickBot, FormBook, Adwind, Emotet, and many others). The presence of these infections can lead to various issues. Most infections distributed using MS Office macros gather sensitive data (e.g., logins/passwords, banking information, etc.). Therefore, cyber criminals might steal victims' identities and funds within hijacked bank accounts. In some cases, proliferated viruses cause "chain infections" - these trojans infiltrate computers and continue to inject additional viruses (e.g., ransomware). In summary, opening a malicious MS Office document can lead to serious privacy issues, significant financial/data loss, and permanent system damage. Therefore, if you have recently opened dubious files and allowed them to execute macros, immediately scan the system with reputable anti-virus/anti-spyware and eliminate all detected threats.
|Threat Type||Trojan, Password stealing virus, Banking malware, Spyware|
|Symptoms||Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software cracks.|
|Damage||Stolen banking information, passwords, identity theft, victim's computer added to a botnet.|
|Malware Removal (Windows)|
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
There many spam campaigns used to proliferate malicious MS Office documents. For example, "USPS Email Virus", "Royal Bank Of Canada Email Virus", "Scotiabank Email Virus", "Love Letter Email Virus", etc. As mentioned above, criminals send messages encouraging users to open attached files. Unfortunately, many users fall for these tricks. They often hope to obtain a product or service free of charge (especially when the message states that recipients have received package deliveries, or money has been transferred to their accounts, or similar). In this way, criminals abuse users' curiosity.
How did Macro Malware infiltrate my computer?
As mentioned above, malicious Microsoft Office documents (Word, Excel, Powerpoint, etc.) ask users to enable macro commands (in most cases, it is stated that the content will not be displayed until macros are enabled). Once enabled, the macros are used to communicate with a remote server and download/install malware. Cyber criminals essentially abuse VBA (Visual Basic for Applications) programming implemented in Microsoft Office to proliferate infections and generate revenue.
How to avoid installation of malware?
To prevent this situation, be very cautious when browsing the internet. Never open email attachments (links/files) that are irrelevant or have been sent from suspicious/unrecognizable email addresses. Bear in mind that these emails are often delivered with deceptive messages insisting that you should open attached files/links. Check the sender's email address. Some criminals use the so-called "spoofing" method, which allows them to falsify the sender's email address. They use this method to make it seem as if the recipient is also the sender of the email. Criminals might also use hijacked emails and accounts on social networks (Facebook, Twitter, and others) or instant messaging applications (Skype, Messenger, etc.) to proliferate malicious MS Office files. Therefore, if you receive a dubious file from any contact, do not open anything without making sure that it is safe. Use 2010 or newer versions of MS Office, since these have a "Protected View" mode implemented, which prevents malicious attachments from executing macros automatically. Having a legitimate anti-virus/anti-spyware suite is also very useful, since they can detect and eliminate malware before the system is harmed. If you believe that your computer is already infected, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Examples of malicious Microsoft Office documents asking to enable macro commands:
Examples of spam email campaigns distributing malicious Microsoft Office attachments:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Macro Malware?
- STEP 1. Manual removal of Macro Malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.