How to spot "Your Order Is On The Way" malspam emails

What is "Your Order Is On The Way" email virus?

We analyzed this email and found it to be malspam. The message poses as a shipping notification, urging recipients to click a link to check their order and tracking details. The link leads to a fraudulent website that silently downloads a trojanized remote access tool onto the visitor's device. This email should be deleted without following any links.

"Your Order Is On The Way" email virus in detail

The email arrives with a subject line referencing a specific order number and reference code, giving it the appearance of a legitimate shipment update. It claims the recipient's order has been dispatched and prompts them to click View Shipping Details to access their tracking number and delivery information.

Clicking that button leads to a webpage on increminder[.]com styled to look like an order details portal. The page states that the shipment has been processed and that order details are ready for download. It also warns that the document may be required to receive the package - a tactic intended to pressure recipients into downloading the file.

Instead of any legitimate document, the website delivers ScreenConnect.ClientSetup.msi - a Windows installer for a trojanized version of ScreenConnect. ScreenConnect (developed by ConnectWise) is legitimate remote desktop software used by IT support teams. Attackers abuse it by distributing modified copies that grant them unauthorized remote access to victims' computers. We have previously documented this type of abuse in our ScreenConnect (ConnectWise) Client Scam guide.

Once the installer runs, the tool operates silently in the background. Attackers can then connect to the infected machine remotely, steal files, install additional malware, monitor user activity, or conduct unauthorized transactions.

Anyone who ran the downloaded installer should treat their computer as compromised and perform a full antivirus scan without delay.

Malspam campaign examples

This email is a fake delivery notification designed to redirect recipients to a malicious download page. Rather than providing order details, the site installs a trojanized remote access tool that gives attackers full control over the victim's computer. Emails like this should be deleted without following any links.

More examples of malware-spreading emails are Social Security Statement Update, IRS Tax Documents, and FedEx Express - Your Shipments Were Received.

How do spam campaigns infect computers?

Spam emails spread malware either through files attached directly to the message or through links that lead to malicious websites. In both cases, the goal is to get the recipient to open or run a harmful file. Attachments may look like ordinary invoices, receipts, or documents, but can carry hidden malicious code inside them.

In this campaign, the email contains a link rather than an attachment. Following the link takes the recipient to a fake order portal that downloads a Windows installer file. The installer sets up a remote access tool that runs quietly in the background without the user's knowledge.

How to avoid installation of malware?

Be cautious with unexpected emails about orders, shipments, or payments - especially if you did not initiate any transaction. Do not click links or open attachments from unfamiliar senders, and always verify whether a message genuinely comes from the entity it claims to represent.

Download software only from official sources such as vendor websites and trusted app stores. Avoid pirated programs, software cracks, and key generators, as these are frequently used to distribute malware.

Keep your operating system and all installed applications up to date. Use a reputable antivirus program and perform regular system scans. If you have already opened a suspicious file, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate any infiltrated malware.

Text presented in the "Your Order Is On The Way" email letter:

Subject: Delivery update: order #[145133] dispatched – Ref: #F88410

Dear Customer,

Great news — your order has been shipped and is currently on its way to you.

You can check your tracking number and full shipping details by clicking the button below.

[View Shipping Details]

Thank you for shopping with us.

Best regards,
Customer Support Team

Screenshot of the malicious website promoted by this spam campaign:

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Quick menu:

• What is Your Order Is On The Way phishing campaign?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Spam emails are sent in bulk to large numbers of people at once. They are not personalized - cybercriminals collect email addresses through data breaches, fake websites, and similar means to reach as many potential victims as possible.

I have provided my personal information when tricked by this email, what should I do?

Change the passwords for any accounts whose credentials may have been exposed. If you shared financial details such as credit card or banking information, contact your bank or the relevant institution right away.

I have downloaded and opened a file promoted by this spam email, is my computer infected?

Running the downloaded installer will install the remote access tool on your computer. If you executed the file, treat the machine as compromised and run a full antivirus scan immediately.

I have read the email but did not follow any links, is my computer infected?

No. Simply reading the email will not trigger any infection. Malware is only installed if you click the link and then run the downloaded file.

Will Combo Cleaner remove malware infections that were present in email attachment?

Yes. Combo Cleaner can detect and remove most known malware, including remote access tools installed without authorization. Running a full system scan is recommended to ensure no hidden threats remain on your computer.