What is the "Your Domain Has Incorrect DNS Settings" email scam

What kind of email is "Your Domain Has Incorrect DNS Settings"?

We have examined this email and concluded that it is a phishing scam. The message is disguised as an automated alert from a web hosting provider, falsely claiming that the recipient's domain has misconfigured MX records and has been cut off from Webmail. It is designed to trick domain owners into clicking a link that leads to a fake login page where their account credentials can be stolen. This email should be ignored.

"Your Domain Has Incorrect DNS Settings" email scam overview

This scam arrives with the subject "Action Required Immediately" and is signed by "The Web Hosting Team." It claims the recipient's domain is no longer connected to Webmail because the MX records are wrong. The email warns that incoming email delivery will fail "as from today," creating immediate pressure to act.

To resolve the supposed problem, the email offers a hyperlink labeled "Here" and a "Restore Automatic Activity" button. Both lead to the same phishing destination. The generic sign-off, the lack of any real company name, and the vague reference to "our service" are all telling signs that the sender is not a legitimate hosting provider.

Although the website linked in this email is no longer active, it was almost certainly built to resemble a webmail or web hosting control panel login page. Anything a victim typed into that form - username, password, or any other detail - would have gone directly to the scammers.

With stolen hosting or webmail credentials in hand, attackers can read and intercept all email correspondence, abuse the account to send further phishing campaigns, and potentially gain access to the associated website or DNS settings. The damage can extend well beyond the email account itself.

No legitimate web hosting company sent this message. It has no connection to any real hosting provider or email service.

Similar scam emails in general

In short, this is a phishing email that poses as a web hosting provider to steal account credentials. The warning about broken email delivery is entirely fabricated, designed to create enough panic that the recipient clicks without questioning the source. It should be deleted without interacting with any of its links.

Scam emails of this kind are sometimes also used as a delivery method for malware. When they carry malicious attachments or links to harmful downloads, clicking or opening them can compromise the recipient's device in addition to stealing credentials.

More examples of similar scam emails are Email Software Update, WebMail Account Will Be Blocked Due To Policy Violation, and We Have Shared A Secure Payment Portal.

How do spam campaigns infect computers?

Spam emails frequently carry malware by way of attachments or embedded links. Attachment formats used in these campaigns include executable files, compressed archives such as ZIP or RAR, PDF documents, and Microsoft Office files. Opening such a file - or, in the case of Office documents, enabling malicious macro commands - can trigger malware installation.

In other cases, the email contains a link leading to a malicious website that either pushes a file download automatically or convinces the user to download and run something manually. Infection almost always requires some form of user interaction, whether that means opening an attachment or clicking through a link.

How to avoid installation of malware?

Treat any unsolicited email with caution, particularly ones that create urgency or demand that you click a link or open an attachment. If an email claims to be from a service you use, navigate to that service's website directly rather than following any links provided in the message.

Only download software from official, trusted sources. Avoid pirated programs, unofficial activation tools, and key generators, as these are commonly used to bundle malware. Keep your operating system and installed applications updated, and run regular scans with reputable security software.

Do not allow unfamiliar websites to deliver browser notifications. If you suspect you have already interacted with a malicious file, run a full scan with Combo Cleaner Antivirus for Windows to detect and remove any threats that may have been installed.

Text presented in the "Your Domain Has Incorrect DNS Settings" email letter:

Subject: Action Required Immediately

Dear: [recipient name]
your domain has incorrect DNS settings
Your domain [domain name] is no longer connected to Webmail due to incorrect MX records. This means that you won't be able to receive emails through our service as from today.

If you made the changes accidentally, change your domain's MX records [Here] to resolve this issue.

[Restore Automatic activity]

Note: Feel free to ignore this message if you've intentionally changed email providers or don't want to use email services for this domain.
Thanks!

The Web Hosting Team.

This message was automatically generated on Friday, July 10, 2026 12:25 p.m.. Do not reply to it.

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Quick menu:

• What is Your Domain Has Incorrect DNS Settings phishing scam?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

These messages are not targeted. Cybercriminals send them out in large batches, using email addresses gathered from data breaches, fake websites, and similar sources. Most recipients have no prior connection to the sender.

I have provided my personal information when tricked by this email, what should I do?

Change the password for any account that may have been exposed immediately, and enable two-factor authentication wherever possible. If financial or identification details were also submitted, contact the relevant institutions or authorities as soon as possible.

I have downloaded and opened a malicious file attached to an email, is my computer infected?

Executable files typically launch malicious programs the moment they are opened. Document formats such as PDFs or Word files generally need additional user interaction - like enabling macros or running an included installer - before malware activates. The actual risk depends on the file type and what actions were taken.

I have read the email but did not open the attachment, is my computer infected?

Simply opening or reading an email is safe. Infection requires actively interacting with the content - clicking a link, opening an attachment, or running a downloaded file. If you did none of those things, your computer is not at risk.

Will Combo Cleaner remove malware infections that were present in email attachment?

Combo Cleaner can detect and remove the vast majority of known malware. Running a complete system scan is important, as more sophisticated threats may embed themselves in places a quick scan would miss.