What kind of scam is "DocuSign Document Is Waiting For Your Approval"

What kind of email is "DocuSign Document Is Waiting For Your Approval"?

We examined this email and determined that it is a phishing scam impersonating DocuSign, a legitimate electronic signature service. The message falsely claims that a document is pending the recipient's approval and urges them to click a link to review it. That link opens a fake login page designed to steal credentials. This email should be ignored.

"DocuSign Document Is Waiting For Your Approval" email scam overview

The email presents itself as a DocuSign notification sent on behalf of "Binghatti," implying that a business contact has shared a revised contract requiring the recipient's signature and approval.

To pressure the recipient into acting quickly, the message states that pending documents will be deleted after 24 hours. A "REVIEW PENDING DOCUMENT" button is prominently included, urging an immediate response.

Clicking that button opens a fake login page hosted at mail87[.]lookaware[.]top. The page closely imitates DocuSign's login interface and prompts visitors to enter their email address and password. Any credentials submitted there are collected by the scammers.

Stolen DocuSign credentials can let cybercriminals access the victim's account and view or misuse any documents stored within it. They may also use the hijacked account to send further phishing emails to the victim's contacts.

DocuSign has no involvement in this scam whatsoever. Cybercriminals are abusing the company's name and branding to make their deceptive message appear credible.

Similar scam emails in general

This is a phishing scam impersonating DocuSign to steal login credentials. Recipients should delete the email and avoid clicking any links it contains. Scam emails of this type are sometimes also used to distribute malware.

More examples of similar scam emails are You Need To Activate Your Account, Email Account Details Will Expire, and SumUp Transaction Problem.

How do spam campaigns infect computers?

Cybercriminals frequently deliver malware through email by attaching malicious files to their messages. These can be executable programs, Office documents, archive files, PDFs, scripts, and various other formats. Opening such a file, or enabling features like malicious macro commands in a document, may trigger a malware infection.

Emails may also contain links to dangerous or compromised websites. Following such a link can cause automatic malware downloads, or the site may persuade the visitor to manually run a harmful program. In most cases, some form of user interaction is needed before the malware can execute.

How to avoid installation of malware?

Approach unexpected emails with caution, particularly those urging immediate action and containing links or attachments from unknown senders. Do not click suspicious links or open files from people you do not recognize. When in doubt, verify the message through official channels before taking any action.

Only download software from official websites and verified stores. Avoid pirated programs, cracked software, and key generators, as these are common carriers of malware. Keep your operating system and all installed applications updated regularly to patch known security gaps.

Use reputable antivirus software and keep it current. Avoid granting notification permissions to unfamiliar websites. If you have already opened a suspicious attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate any infiltrated malware.

Text presented in the "DocuSign Document Is Waiting For Your Approval" email letter:

Subject: Complete with Docusign: Revised Contract - Signature Required

DocuSign

You have one shared document.

Your pending document is waiting for your approval
[REVIEW PENDING DOCUMENT]

Pending documents will be deleted after 24 hours.

CONFIDENTIALITY NOTICE: This message and any attachments are for the intended recipient only and may contain confidential information. If you are not the intended recipient, please notify the sender and delete it.

A fake DocuSign website used in this scam:

Instant automatic malware removal:

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Quick menu:

• What is DocuSign Document Is Waiting For Your Approval phishing scam?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

These emails are not personally targeted. Cybercriminals distribute them in mass operations, collecting addresses through data breaches, fake websites, and similar channels.

I have provided my personal information when tricked by this email, what should I do?

Change your DocuSign password right away, and update any other accounts where the same credentials were used. If banking or other sensitive information was also shared, contact the relevant institutions promptly.

I have downloaded and opened a malicious file attached to an email, is my computer infected?

It depends on the file type. Executable files tend to cause infection as soon as they are opened. Documents, archives, and similar files typically require an extra step, such as enabling macros, before malware can activate.

I have read the email but did not open the attachment, is my computer infected?

Simply reading an email is not enough to cause an infection. Your device is safe as long as you did not click any links, open any attachments, or otherwise interact with the message's content.

Will Combo Cleaner remove malware infections that were present in email attachment?

Yes, Combo Cleaner is designed to detect and remove the vast majority of known malware threats. Performing a full system scan is recommended to ensure that no threats are left hiding on the device.