SweetIM Toolbar

Also Known As: Search.sweetim.com Redirect
Type: Browser Hijacker
Damage level: Medium
Distribution: High
Damage Level

What is SweetIM toolbar and how to remove it?

What is SweetIM Toolbar?

SweetIM toolbar is a browser add-on, which adds various shortcuts such as games, deal pages, etc., to your browsers for easy access. This toolbar also changes your homepage to home.sweetim.com

While some people may find SweetIM toolbar useful, this browser add-on can be categorized as an unwanted application. The default homepage set by this toolbar is enhanced by deceptive ads which redirect PC users to survey pages.

Furthermore, the search engine used by home.sweetim.com appears like Google, using a logo with Google colors. In fact, this search engine provides unrelated advertisements that are easy to confuse with organic search results. Another reason why SweetIM toolbar can be categorized as unwanted is that it comes bundled with free software - unsuspecting computer users can easily install it inadvertently. To avoid this situation, ensure you study every window of all program installation processes, since some software developers use toolbars such as SweetIM to monetize free software downloads. Furthermore, the uninstall process of SweetIM toolbar is not full - you need to manually remove it from the Chrome and Firefox browsers.

sweetim toolbar

SweetIM toolbar is not malware or a virus, since it does not  self-install on users' computers. It is often installed by accident when users download and install free software from the Internet. If you have installed SweetIM toolbar and you are satisfied with it, then you do not need to perform any steps. If, however, you have not intentionally installed it, or have done so inadvertently, use the removal guide provided to remove SweetIM toolbar from your Internet browsers.

Quick menu:

SweetIM Toolbar removal:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click "Start" ("Windows Logo" at the bottom left corner of your desktop), choose "Control Panel". Locate and click "Programs and Features".

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click "Start", choose "Settings" and click "Control Panel". Locate and click "Add or Remove Programs".

WIndows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the screen’s bottom-left corner, select Control Panel. In the opened window choose "Uninstall a Program".

sweetim uninstall screen

sweetim uninstall message

In the uninstall programs window, look for "Internet Explorer Toolbar by SweetPacks, SweetIM for Messanger, Update Manager for SweetPacks", select these entries and click " Uninstall" or "Remove"

After uninstalling SweetIM Toolbar, scan your computer with anti-spyware software for any remaining unwanted components. Use recommended malware removal software.

Remover for SweetIM Toolbar

If you need assistance removing SweetIM Toolbar, give us a call 24/7:
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SweetIM Toolbar removal from browsers:

Video showing how to remove potentially unwanted browser add-ons:

Uninstalling SweetIM Toolbar is not adequate; remove any remaining unwanted components from your Internet browsers manually.

Internet Explorer logoRemove SweetIM Toolbar from Internet Explorer:

sweetim toolbar Internet ExplorerIf you have accidentally clicked "Yes" in the uninstall screen of SweetIM Toolbar, click on the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer) select "Internet Options", in the opened window, remove home.sweetim.com and enter your preferred domain, which will open each time you launch Internet Explorer.

Optional method:

If you continue having problems with the removal of SweetIM, you can reset your Internet Explorer settings to default.

Windows XP users: Click "Start", click "Run", in the opened window type "inetcpl.cpl" In the opened window click the "Advanced" tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type "inetcpl.cpl" and click enter. In the opened window click the "Advanced" tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the "gear" icon. Select "Internet Options".

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the "Advanced" tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the "Reset" button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you want to reset Internet Explorer settings to default by clicking the "Reset" button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove SweetIM Toolbar from Google Chrome:

sweetim toolbar google chrome

Click the Chrome menu iconGoogle Chrome options icon(at the top right corner of Google Chrome) select "Tools" and click on "Extensions".  Locate "SweetIM for Facebook", select it and click on a trash can icon.

To change your homepage from home.sweetim.com to your preferred domain, click the Chrome menu iconGoogle Chrome options icon(at the top right corner of Google Chrome) select "Settings". In "On startup" section click "set pages", hover your mouse over home.sweetim.com and click the x symbol. Now you can add your preferred website as your homepage.

Optional method:

If you continue having problems with the removal of SweetIM, you can reset your Google Chrome browser settings. Click the Chrome menu iconGoogle Chrome options icon(at the top right corner of Google Chrome) and select "Tools". From the opened menu, select "Extensions". In the opened window, select "Settings" (at the left corner of the screen). Scroll down to the bottom of the screen. Click the "Show advanced settings…" link.

Resetting Google Chrome setting to default - accessing settings

After scrolling to the bottom of the screen click the "Reset browser settings" button.

Resetting Google Chrome settings to default - advanced settings

 In the opened window confirm that you want to reset Google Chrome settings to default by clicking the "Reset" button.

Resetting Google Chrome settings to default - confirm that you want to reset Chrome settings to default by clicking the Reset button

Mozilla Firefox logoRemove SweetIM Toolbar from FireFox:

sweetim toolbar firefox

Click on the Firefox menu firefox menu icon(at the top right corner of the main window) select "Add-ons". Click on "Extensions" and disable "SweetPacks Toolbar for FireFox".

To reset your homepage click on the Firefox menu firefox menu icon(at the top right corner of the main window) then select "Options", in the opened window, remove home.sweetim.com and enter your preferred domain.

Optional method:

If you continue having problems with the removal of SweetIM, you can reset your Mozilla FireFox settings to default.

Open Mozilla Firefox, at the top right corner of the main window click the Firefox menu,firefox menu iconin the opened menu, click the "Open Help Menu" icon,firefox help menu

Resettings Mozilla Firefox settings to default - accessing

Select "Troubleshooting Information".

Resetting Mozilla Firefox settings to default - accessing

In the opened window click the "Reset Firefox" button.

Resetting Mozilla Firefox settings to default - clicking the

In the opened window confirm that you want to reset Mozilla Firefox settings to default by clicking the "Reset" button.

Resetting Mozilla Firefox settings to default - confirming settings reset by clicking the

Manual SweetIM Toolbar removal:

If you were unable to remove SweetIM Toolbar using the steps above, you can use this manual removal instruction. Use it at your own risk, since if you do not have strong computer knowledge, you could harm your operating system. Be careful and use it only if you are an experienced computer user. (Instructions on how to end processes, remove registry entries...)

End these SweetIM Toolbar processes:


Remove these SweetIM Toolbar registry entries:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\SweetIM.exe\(Default)
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\{EEE6C35B-6118-11DC-9C72-001320C79847}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{EEE6C35B-6118-11DC-9C72-001320C79847}
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks\{EEE6C35D-6118-11DC-9C72-001320C79847}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\SweetIM.exe\".

Delete these SweetIM Toolbar files:



A browser hijacker is a type of adware that alters user's Internet browser settings by changing one's homepage and default Internet search engine to some unwanted website. Most commonly this type of adware infiltrates user's operating system through free software downloads. While browser redirects might seem as a low risk security infection, computer users should know that the websites to which they are being redirected to commonly contain deceptive online advertisements and the Internet search engine that is presented in such websites might return shady Internet search results. Using such websites for one's daily Internet searches might easily end up in privacy issues, identity theft or malware infections.

A computer that is affected by a browser hijacker is exposed to high risk security infections. To prevent further privacy and security issues it's recommended removing any Internet browser settings altering adware as soon as possible. Here are some examples of free software download clients that are used in SweetIM Toolbar distribution:

Free software download managers distributing browser hijackers

To avoid installation of SweetIM Toolbar be very attentive when downloading and installing free software. If your download is managed by a download client be sure to opt out of installing advertised toolbars or applications that seek to change your homepage and default Internet search engine:

Declining installation of browser hijackers

Some of the mentioned free software download clients don't allow downloading the chosen free program if user decides to decline installation of it's offered toolbars, in such cases it's recommended to cancel the installation and look for an alternative download source.

Symptoms indicating that your Internet browsers are affected by a browser hijacker:

  • Your homepage and/or default Internet search engine is changed.
  • Appearance of new toolbars.
  • Slow performance of Internet browsers.
  • New Bookmarks or Favorites added.
  • You can't change your homepage or default search engine.
  • You see online ads on your screen that are not served by the website.
  • You get redirected to pages you never intended to visit.

If you are experiencing problems while trying to remove SweetIM Toolbar from your Internet browsers, please ask for assistance in our malware removal forum.

If you have additional information on SweetIM Toolbar or it's removal please share your knowledge in the comments section below.


#18 Christian 2013-04-23 14:39
I have had the same problem with the Sweetpacks Toolbar, but I succeeded in finding an easy and very safe way of removing it completely from my computer. I still use Windows XP. You simply need to download and install Spybot and let it scan your computer and ask it to remove all the unwanted things on your computer. Spybot will even clean your registry from Sweetpacks Toolbar. And it won´t influence your Anti virus program. Just remember to turn off the so called Teatimer, as it will slow down your computer significantly. It is easier to do it while installing Spybot and remember to search for updates about once a week. Personally I use the free version 1.6.2, but there other and newer versions, both as free or you can purchase a license. Except for the Teatimer I would not mess to much with the standard settings, but that is up to you.
#17 freddy9 2013-01-31 16:59
Does not work (any more?) . SweetIM versions do not show in the installed software list in "add or remove programs". This is an evil program
#16 Polly 2013-01-30 03:45
Anything that installs itself on my laptop without my explicit opt in consent is malware and/or nuisanceware.

There is a niche in the market for an applicatoin that databases all this crap (no other word for it) and intervenes when it tries to install, giving full control and choice back to the user.

If you know the package it came bundled with, you can also engage the developer who thought it was a cool idea to bundle his excellent product with something that only annoys and irritates.

Bottom line is that almost no one would choose to install these crap apps...I had to clean up my mother's PC which had lost nearly half of the real estate on her browser to unwanted toolbars.

It is exploitation of the weak...seriously not cool in my book.
#15 Matt King 2013-01-29 22:58
So i have been infected with this stupid sweetpacks thing you are all talking about i removed it from my toolbar but i can not remove it from my computer, its not in programs and features, there is no trace of it or anything the only time i can see it is when i type it in the search bar on the bottom left. someone please tell me how to uninstall this thing!
#14 Richard 2013-01-27 13:42
Thanks for a very useful post.
One comment -- SweetIM is MOST CERTAINLY, UNQUESTIONABLY malware.

It's designed to be installed surreptitiously onto one's computer, is tricky to uninstall, and even when uninstalled, it still co-opts browser behavior (e.g. - the New Tab action will take you to the SweetIM search screen even tho' the home screen has been reset -- and this was AFTER I went through the registry and deleted every key (that I could find) associated with SweetIM).
#13 Michael M. 2013-01-24 13:43
Final note: speaking of AppData, in my search I noticed the following strange folder:
That's exactly what it looks like, a dot and a hash symbol. I deleted it because its date/time stamp indicated to me there was a good chance it was associated with SweetPacks. So far so good, but I would suggest users only delete the "EE…" folder under ProgramData first, then wait a couple days to see if it worked. If so, maybe leave the ".#" folder alone, just in case.

- Michael M.
#12 Michael M. 2013-01-24 13:42
(cont.) … different is because HERE, BELOW, i the main thing that was missing from the instructions above to completely rid my system of this thing: deleted THIS folder …

C:\ProgramData\ EE3D7B4619\

Notice the similar "EE…" beginning.

I suspect it will be news to some people that they even have a
folder, because it's hidden and (on my system) still doesn't show when I set the OS to show hidden files. Also because most everyone associates application data with
only. (cont.)
#11 Michael M. 2013-01-24 13:41
Oh you were SO close :) Two things:

First, it is possible, likely even, that the alphanumeric code above (EEE6C35B-6118-11DC-9C72-001320C79847) will be different for different users. Unfortunately it's too late for me to confirm that now, because my own efforts at cleansing my system from this horrible thing included cleaning the registry from different points of attack, so when I discovered this page on this site my registry already had the lines pertaining to SweetPacks removed.

But the reason I think the codes may be … (cont.)
#10 Batang 2013-01-24 10:56
That so called sweetIM is never a kind of sweet at all...It's a "Bullshit" application. It is bundle with so many unwanted stupid apps that lurks within it. It's a stupid monkey business, that's why it has a "monkey" icon...so don't ever install it to your PC or your PC would be in deep shit...
#9 mick 2013-01-19 18:26
Hi there,

Well this virus keeps popping up every time I open Chrome. I can still use Chrome but this sweetim thing tags along in a separate tab.
I followed your directions yet I cannot find any trace of sweetim in the 'program and features' menu or in the 'extensions' menu. It's as if it's hiding in another file, and it refuses to be found.
I'm not game to manually try and get rid of it because I have no idea how and I don't want to cause any damage to my computer. I don't know what to do.

Can someone please help?
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