Counterflix removal instructions
What is Counterflix?
Counterflix is a deceptive application identical to Gostify. Both offer functionality (DNS services) providing access to various websites restricted in the user's country. This application may seem legitimate, however, it is classed as a potentially unwanted program (PUP) and adware. There are three main reasons for these negative associations: stealth installation without users' consent, tracking of the Internet browsing activity, and display of intrusive online advertisements.
Following infiltration, Counterflix monitors Internet browsing activity by gathering various information that might be personally identifiable. Types of recorded data include Internet Protocol (IP) addresses, URLs visited, search queries entered into search engines, pages viewed, and so on. Epikai Ltd. (developers of Counterflix) share this gathered data with cooperating third party companies who often misuse personal information to generate revenue. This behavior can lead to serious privacy issues or even identity theft. In addition, Counterflix generates various various intrusive advertisements. Examples include pop-up and banner ads. To achieve this, developers employ a 'virtual layer' - a tool that enables placement of third party graphical content on any site. None of these ads originate from users' visited websites and conceal underlying content, significantly diminishing the Internet browsing experience. Research also shows that they often lead to malicious websites containing infectious content. Thus, clicking them is risky and might cause further computer infections. For these reasons, you are strongly advised to remove Counterflix from your system.
There are dozens of adware-type applications with behavior almost identical to Counterflix. Examples include TopFlix, FirstFlix, and Mass Sea. Adware-type applications falsely claim to provide 'valuable features' - this is to give the impression of legitimate software. In reality, most of these apps do not improve the browsing experience. Programs such as Counterflix simply generate revenue for the developers by displaying intrusive online advertisements and recording personally identifiable information. Some also cause unwanted browser redirects.
How did Counterflix install on my computer?
Research shows that, although Counterflix has an official download website, many users install this PUP inadvertently, since they do not express enough caution during the download/installation processes. Aware of this, developers use a deceptive software marketing method called 'bundling' (stealth installation of potentially unwanted programs with regular apps) and hide PUPs within the 'Custom/Advanced' settings of the download or installation processes. By skipping this section, users expose their systems to risk of various infections and compromise their privacy.
How to avoid installation of potentially unwanted applications?
PUPs are often distributed using the bundling method. Therefore, be attentive when downloading and installing software. Select the 'Custom/Advanced' settings, analyze each step, opt-out of all additionally-included programs and never accept any offers to download/install them.
Intrusive online ads generated by this adware:
Here's how ads generated by CounterFlix adware look like on an infected computer (usually marked as 'Powered by Counterfilx'):
- What is Counterflix?
- STEP 1. Uninstall Counterflix application using Control Panel.
- STEP 2. Remove Counterflix adware from Internet Explorer.
- STEP 3. Remove Counterflix ads from Google Chrome.
- STEP 4. Remove 'Ads by Counterflix' from Mozilla Firefox.
- STEP 5. Remove Counterflix ads from Safari.
Counterflix adware removal:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for "Counterflix", select this entry and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted program that causes Counterflix ads, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove Counterflix adware from Internet browsers:
At time of research, Counterflix did not install its browser plug-ins on Internet Explorer, Google Chrome, or Mozilla Firefox, however, it was bundled with other adware. Therefore, you are advised to remove all potentially unwanted browser add-ons from your Internet browsers.
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the counterflix adware, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "Tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.
If you continue to have problems with removal of the counterflix adware, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Tools. From the opened menu, select Extensions. In the opened window, select Settings (at the left corner of the screen). Scroll down to the bottom of the screen. Click the Show advanced settings… link.
After scrolling to the bottom of the screen, click the Reset browser settings button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with counterflix adware removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click the Open Help Menu icon,
Select Troubleshooting Information.
In the opened window, click the Reset Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Reset button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Most commonly adware or potentially unwanted applications infiltrate user's Internet browsers through free software downloads. Notice that the safest source for downloading free software is it's developers website. To avoid installation of adware be very attentive when downloading and installing free software. When installing the already downloaded free program choose custom or advanced installation options – this step will reveal all of the potentially unwanted applications that are being installed together with your chosen free program.
If you are experiencing problems while trying to remove counterflix adware from your computer, please ask for assistance in our malware support forum.
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