Error Virus - Trojan Backdoor Hijack Scam

Also Known As: "Error Virus - Trojan Backdoor Hijack" virus
Type: Adware
Distribution: Moderate
Damage level: Severe

Error Virus - Trojan Backdoor Hijack removal instructions

What is Error Virus - Trojan Backdoor Hijack?

"Error Virus - Trojan Backdoor Hijack" is a fake error message displayed by a malicious website that users often visit inadvertently - they are redirected by various potentially unwanted programs (PUPs). These applications infiltrate systems without consent (the "bundling" method). In addition, adware continually delivers intrusive online advertisements and tracks Internet browsing activity by gathering user-system information.

Error Virus - Trojan Backdoor Hijack adware

This error message states that the system is infected with a ZEUS virus and, therefore, the system has been blocked and malware must be removed immediately. Victims are encouraged to contact 'system technicians' via a telephone number ["(877) 416-1456"] provided. They will then supposedly be guided through the removal processes. As mentioned above, however, the "Error Virus - Trojan Backdoor Hijack" error is fake and should not be trusted. Cyber criminals attempt to scare and trick victims into calling the aforementioned telephone number in an attempt to get them to pay for technical services that are not required. This malware simply does not exist. Therefore, the "Error Virus - Trojan Backdoor Hijack" error should be ignored. You can remove it simply by closing the web browser. Furthermore, PUPs use a "virtual layer" to deliver pop-up, coupon, banner, and other similar advertisements. This enables placement of third party graphical content on any site. Therefore, displayed advertisements often conceal underlying content, thereby significantly diminishing the browsing experience. In addition, they might lead to malicious websites and even accidental clicks can result in high-risk adware or malware infections. In addition, PUPs continually record various information that might contain personal details including, for example, IP addresses, URLs visited, pages viewed, search queries, etc. The data is later shared with third parties (potentially, cyber criminals) who misuse personal details to generate revenue. The presence of information-tracking applications can lead to serious privacy issues or even identity theft. Therefore, all PUPs should be uninstalled immediately.

There are many fake error messages that share similarities with "Error Virus - Trojan Backdoor Hijack" including, for example, The ArialText Font Was Not Found, Unknown Security Breach, System Has Been Locked For Your Safety, and Access To Your Computer Has Been Restricted. Note that all of these messages claim that the system is damaged in certain ways, however, as with Error Virus - Trojan Backdoor Hijack, these viruses should not be trusted. They are designed only to generate revenue for the developers. PUPs also have an identical purpose. By offering various 'useful features', they attempt to give the impression of legitimacy, however, rather than providing any value for regular users, PUPs cause unwanted redirects, deliver intrusive ads, and record various user-system information.

How did adware install on my computer?

PUPs are distributed using a deceptive marketing method called "bundling" - stealth installation of third party applications with regular software/apps. Users often rush the download/installation processes and skip steps. Aware of this, developers hide bundled applications within the "Custom/Advanced" settings of these procedures. Skipping this section often leads to inadvertent installation of rogue applications.

How to avoid installation of potentially unwanted applications?

PUPs are distributed using the "bundling" method. Therefore, never rush the download or installation processes. Select the "Custom/Advanced" settings, carefully analyze each step, and decline offers to download/install additional software. Bundled programs should never be installed.

Text presented within "Error Virus - Trojan Backdoor Hijack" error:

Error: Virus - Trojan Backdoor Hijack #365838d7f8a4fa5
Please call computer system technician immediately on (877) 416-1456
Please do not ignore this safety alert. Your Microsoft System Has Been Compromised. If you close this page before calling us, your computer access will be disabled to prevent further damage and your data from being stolen.

Quick menu:

Adware removal:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

Error Virus - Trojan Backdoor Hijack adware uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.


Download remover for "Error Virus - Trojan Backdoor Hijack" virus

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Remove adware from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing Error Virus - Trojan Backdoor Hijack ads from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing Error Virus - Trojan Backdoor Hijack ads from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "error virus - trojan backdoor hijack" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing Error Virus - Trojan Backdoor Hijack  ads from Google Chrome step 1

Click the Chrome menu icon Google Chrome options icon (at the top right corner of Google Chrome), select "Tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Removing Error Virus - Trojan Backdoor Hijack ads from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "error virus - trojan backdoor hijack" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome options icon (at the top right corner of Google Chrome) and select Tools. From the opened menu, select Extensions. In the opened window, select Settings (at the left corner of the screen). Scroll down to the bottom of the screen. Click the Show advanced settings… link.

Resetting Google Chrome setting to default - accessing settings

After scrolling to the bottom of the screen, click the Reset browser settings button.

Resetting Google Chrome settings to default - advanced settings

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Resetting Google Chrome settings to default - confirm that you want to reset Chrome settings to default by clicking the Reset button

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing Error Virus - Trojan Backdoor Hijack ads from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing Error Virus - Trojan Backdoor Hijack ads from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "error virus - trojan backdoor hijack" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click the Open Help Menu icon, firefox help menu

Resettings Mozilla Firefox settings to default - accessing settings window

Select Troubleshooting Information.

Resetting Mozilla Firefox settings to default - accessing

In the opened window, click the Reset Firefox button.

Resetting Mozilla Firefox settings to default - clicking the

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Reset button.

Resetting Mozilla Firefox settings to default - confirming settings reset

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Summary:

declining installation of adware while downloading free software sampleMost commonly adware or potentially unwanted applications infiltrate user's Internet browsers through free software downloads. Notice that the safest source for downloading free software is it's developers website. To avoid installation of adware be very attentive when downloading and installing free software. When installing the already downloaded free program choose custom or advanced installation options – this step will reveal all of the potentially unwanted applications that are being installed together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "error virus - trojan backdoor hijack" virus from your computer, please ask for assistance in our malware support forum.

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