Error Virus - Trojan Backdoor Hijack removal instructions
What is Error Virus - Trojan Backdoor Hijack?
"Error Virus - Trojan Backdoor Hijack" is a fake error message displayed by a malicious website that users often visit inadvertently - they are redirected by various potentially unwanted programs (PUPs). These applications infiltrate systems without consent (the "bundling" method). In addition, adware continually delivers intrusive online advertisements and tracks Internet browsing activity by gathering user-system information.
This error message states that the system is infected with a ZEUS virus and, therefore, the system has been blocked and malware must be removed immediately. Victims are encouraged to contact 'system technicians' via a telephone number ["(877) 416-1456"] provided. They will then supposedly be guided through the removal processes. As mentioned above, however, the "Error Virus - Trojan Backdoor Hijack" error is fake and should not be trusted. Cyber criminals attempt to scare and trick victims into calling the aforementioned telephone number in an attempt to get them to pay for technical services that are not required. This malware simply does not exist. Therefore, the "Error Virus - Trojan Backdoor Hijack" error should be ignored. You can remove it simply by closing the web browser. Furthermore, PUPs use a "virtual layer" to deliver pop-up, coupon, banner, and other similar advertisements. This enables placement of third party graphical content on any site. Therefore, displayed advertisements often conceal underlying content, thereby significantly diminishing the browsing experience. In addition, they might lead to malicious websites and even accidental clicks can result in high-risk adware or malware infections. In addition, PUPs continually record various information that might contain personal details including, for example, IP addresses, URLs visited, pages viewed, search queries, etc. The data is later shared with third parties (potentially, cyber criminals) who misuse personal details to generate revenue. The presence of information-tracking applications can lead to serious privacy issues or even identity theft. Therefore, all PUPs should be uninstalled immediately.
There are many fake error messages that share similarities with "Error Virus - Trojan Backdoor Hijack" including, for example, The ArialText Font Was Not Found, Unknown Security Breach, System Has Been Locked For Your Safety, and Access To Your Computer Has Been Restricted. Note that all of these messages claim that the system is damaged in certain ways, however, as with Error Virus - Trojan Backdoor Hijack, these viruses should not be trusted. They are designed only to generate revenue for the developers. PUPs also have an identical purpose. By offering various 'useful features', they attempt to give the impression of legitimacy, however, rather than providing any value for regular users, PUPs cause unwanted redirects, deliver intrusive ads, and record various user-system information.
How did adware install on my computer?
PUPs are distributed using a deceptive marketing method called "bundling" - stealth installation of third party applications with regular software/apps. Users often rush the download/installation processes and skip steps. Aware of this, developers hide bundled applications within the "Custom/Advanced" settings of these procedures. Skipping this section often leads to inadvertent installation of rogue applications.
How to avoid installation of potentially unwanted applications?
PUPs are distributed using the "bundling" method. Therefore, never rush the download or installation processes. Select the "Custom/Advanced" settings, carefully analyze each step, and decline offers to download/install additional software. Bundled programs should never be installed.
Text presented within "Error Virus - Trojan Backdoor Hijack" error:
Error: Virus - Trojan Backdoor Hijack #365838d7f8a4fa5
Please call computer system technician immediately on (877) 416-1456
Please do not ignore this safety alert. Your Microsoft System Has Been Compromised. If you close this page before calling us, your computer access will be disabled to prevent further damage and your data from being stolen.
- What is Error Virus - Trojan Backdoor Hijack?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extension from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
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Remove adware from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the "error virus - trojan backdoor hijack" virus, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "Tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.
If you continue to have problems with removal of the "error virus - trojan backdoor hijack" virus, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with "error virus - trojan backdoor hijack" virus removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious add-ons from Microsoft Edge:
Click the three horizontal dots icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".
Click the three horizontal dots icon (at the top right corner of Microsoft Edge), and select Settings.
In the opened tab, click the "Choose what to clear" button.
Click Show more and select everything, and then click the "Clear" button.
- If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove "error virus - trojan backdoor hijack" virus from your computer, please ask for assistance in our malware support forum.
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