Access To Your Computer Has Been Restricted Scam

Also Known As: "Access To Your Computer Has Been Restricted" virus
Type: Adware
Distribution: Low
Damage level: Medium

Access To Your Computer Has Been Restricted removal instructions

What is Access To Your Computer Has Been Restricted?

"Access To Your Computer Has Been Restricted" is a fake pop-up error message displayed by a malicious website. Users are redirected to this site by various potentially unwanted programs (PUPs) that infiltrate systems without permission (the "bundling" method). As well as causing unwanted redirects, PUPs deliver intrusive online advertisements and continually monitor browsing activity by collecting various user-system information.

Access To Your Computer Has Been Restricted adware

The message states that the system is infected with some sort of malware and, therefore, access to the computer has been blocked. It is also stated that personal details (logins/passwords, banking information, etc.) are at risk. Therefore, victims must contact certified technicians immediately via a telephone number ("888-230-6741") provided. They are then supposedly guided through the removal process. Be aware, however, that the "Access To Your Computer Has Been Restricted" error is fake. The viruses listed do not exist - criminals attempt to scare and trick victims into calling and paying for services that are not required. Therefore, never attempt to contact these people. "Access To Your Computer Has Been Restricted" can be removed simply by closing the web browser. Be aware that PUPs employ a "virtual layer" to generate pop-up, coupon, banner, and other similar ads. The virtual layer enables placement of third party graphical content on any site and, therefore, displayed ads often conceal underlying content, thereby significantly diminishing the browsing experience. In addition, some redirect to malicious websites and clicking them risks high-risk adware or malware infections. Another downside is information tracking - PUPs gather IP addresses, Internet service providers, geo-locations, website URLs visited, pages viewed, search queries, mouse/keyboard activity, and other similar information. This collected data might contain personal details that PUP developers share with third parties (potentially, cyber criminals) who generate revenue by misusing private information. Therefore, the presence of data-tracking apps can result in serious privacy issues or even identity theft. PUPs must be uninstalled immediately.

There are many fake error messages similar to "Access To Your Computer Has Been Restricted" including Microsoft Warning Alert, Windows Defender Alert, and Your Windows Computer Has Been Blocked. These are just some examples from many. Note that all claim that the system is damaged in certain ways, however, as with Access To Your Computer Has Been Restricted, these errors are also designed to trick victims into paying for technical support that is not required. PUPs simply generate revenue for the developers. By offering various 'useful features', they attempt to give the impression of legitimacy, however, they cause unwanted redirects, deliver intrusive ads, and collect various user-system information. These apps are useless for regular users.

How did adware install on my computer?

As mentioned above, PUPs are distributed using a deceptive marketing method called "bundling" - stealth installation of third party applications with regular software/apps. Developers know that many users rush the download/installation processes and skip steps. Therefore, all bundled apps are hidden within the "Custom/Advanced" settings. By skipping this section, users expose their systems to risk of various infections and compromise their privacy.

How to avoid installation of potentially unwanted applications?

Installation of PUPs can be prevented by taking two simple steps. Firstly, never rush when downloading and installing software. Select the "Custom/Advanced" settings and carefully analyze each step. Secondly, decline offers to download/install addition applications and cancel those already included.

Another variant of this scam, scammers are using +61-1800-431-245 phone number:

access to your computer has been restricted scam variant 2

Text presented within "Access To Your Computer Has Been Restricted" scam pop-up:

ACCESS TO YOUR COMPUTER HAS BEEN RESTRICTED
Error #3658d5546db22ca
Please call us immediately at: 888-230-6741
Please do not ignore this safety alert. If you close this page before calling us, your computer access will be disabled to prevent future damage to our network.
Your computer has alerted us that it has been infected with a spyware and a virus. Our systems detected that the following information is compromised…
> Facebook Login
> Credit Card Number
> Email Account Login
> Photos stored on this computer
You must call us immediately so that our engineers can walk you through the removal process over the phone. A certified Windows Support agent is standing by for your call right now. Toll Free: 888-230-6741

Quick menu:

Adware removal:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

Access To Your Computer Has Been Restricted adware uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.


Download remover for "Access To Your Computer Has Been Restricted" virus
1) Download and install   2) Run system scan   3) Enjoy your clean computer!

By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Reimage.

Remove adware from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing Access To Your Computer Has Been Restricted ads from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing Access To Your Computer Has Been Restricted ads from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "access to your computer has been restricted" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing Access To Your Computer Has Been Restricted  ads from Google Chrome step 1

Click the Chrome menu icon Google Chrome options icon (at the top right corner of Google Chrome), select "Tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Removing Access To Your Computer Has Been Restricted ads from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "access to your computer has been restricted" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing Access To Your Computer Has Been Restricted ads from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing Access To Your Computer Has Been Restricted ads from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "access to your computer has been restricted" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click the Open Help Menu icon, firefox help menu

Resettings Mozilla Firefox settings to default - accessing settings window

Select Troubleshooting Information.

Resetting Mozilla Firefox settings to default - accessing

In the opened window, click the Reset Firefox button.

Resetting Mozilla Firefox settings to default - clicking the

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Reset button.

Resetting Mozilla Firefox settings to default - confirming settings reset

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "access to your computer has been restricted" virus from your computer, please ask for assistance in our malware support forum.

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