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FileConvertOnline Toolbar

Also Known As: FileConvertOnline browser hijacker
Damage level: Medium

What is hp.myway.com?

Developed by Mindspark Interactive Network, FileConvertOnline is a deceptive application that supposedly allows conversion of various file formats. Initially, FileConvertOnline may seem legitimate and useful, however, this app is categorized as a browser hijacker and a potentially unwanted program (PUP).

There are three main reasons for these negative associations: 1) stealth installation without consent; 2) modification of web browser options, and; 3) potential tracking of Internet browsing activity.

hp.myway.com browser hijacker

FileConvertOnline hijacks Internet Explorer, Google Chrome, and Mozilla Firefox, stealthily assigning the new tab URL, default search engine, and homepage options to hp.myway.com. Although these changes may seem insignificant, users are unable to revert them.

Be aware that this browser hijacker reassigns the aforementioned settings when attempts are made to change them. Therefore, returning browsers to their previous states becomes impossible and users are forced to visit hp.myway.com when they open a new browser tab or search via the URL bar. This significantly diminishes the web browsing experience.

Furthermore, PUPs monitor browsing activity by collecting various information that might be personally identifiable. The list of collected data types includes (but is not limited to) Internet Protocol (IP) addresses, geo-locations, websites visited, queries entered into search engines, pages viewed, and mouse/keyboard activity.

PUP developers aim to generate revenue by selling the data to third parties (potentially, cyber criminals). These parties also attempt to increase their revenue by misusing personal details. Therefore, information-tracking apps pose a direct threat to your privacy and identity. We strongly advise you to uninstall the FileConvertOnline browser hijacker immediately.

Threat Summary:
Name FileConvertOnline browser hijacker
Threat Type Browser Hijacker, Redirect, Search Hijacker, Toolbar, Unwanted New Tab
Symptoms Manipulated Internet browser(s) settings (homepage, default Internet search engine, new tab settings). User's are forced to visit hijacker's website and search the Internet using their search engines.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers.
Damage Internet browsing tracking (potential privacy issues), displaying of unwanted ads, redirects to shady websites.
Malware Removal (Windows)

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Mindspark Interactive Network has released dozens of browser-hijacking apps identical to FileConvertOnline including AnytimeAstrology, EasyEmailSuite, and RecipeHub. These are just some examples from many. FileConvertOnline also shares many similarities with various other PUPs.

Note that these applications offer different functionality, but have identical behavior. Claims to provide 'features' are simply attempts to give the impression of legitimacy. The only purpose of all PUPs is to generate revenue for the developers. Fake Internet search engines also have an identical purpose.

They generate fake search results, thereby promoting other dubious sites. In addition, they contain numerous intrusive online ads. These often redirect to malicious sites or even activate rogue scripts that download and install malware. Therefore, using a fake search engine is very risky.

How did FileConvertOnline install on my computer?

FileConvertOnline is free for anyone to download on its official website, however, PUPs are also distributed using the aforementioned ads and a deceptive marketing method called "bundling" - stealth installation of additional apps with regular (mostly free) software. Therefore, users often install PUPs inadvertently without their consent. Research shows that developers hide bundled software within the "Custom" or "Advanced" settings of the download/installation processes. Rushing and skipping this section, and clicking on intrusive advertisements, expose systems to risk of various infections and compromises users' privacy.

How to avoid installation of potentially unwanted applications?

Poor knowledge and careless behavior are the main reasons for computer infections. PUPs are distributed via intrusive advertisements and bundling. Therefore, be cautious when browsing the Internet and avoid clicking ads. Criminals put a great deal of effort into making these ads appear legitimate.

Therefore, it is very difficult to determine if they originate from the visited website. Download your software from official sources and use direct download links.

If, however, you are forced to use third party download tools, carefully analyze each download/installation step (especially the "Custom/Advanced" settings) and opt-out of all additionally-included programs. The key to computer safety is caution.

Website promoting FileConvertOnline browser hijacker:

Website used to promote FileConvertOnline browser hijacker

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Quick menu:

FileConvertOnline browser hijacker removal:

Windows 11 users:

Accessing Apps and Features in Windows 11

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

hp.myway.com browser hijacker uninstall via Control Panel

In the uninstall programs window: look for any recently-installed suspicious applications (for example, "FileConvertOnline Internet Explorer..."), select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted programs that cause browser redirects to the hp.myway.com website, scan your computer for any remaining unwanted components. To scan your computer, use recommended malware removal software.

FileConvertOnline browser hijacker removal from Internet browsers:

Video showing how to remove browser redirects:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing hp.myway.com related Internet Explorer extensions

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious extensions, select these entries and click "Remove".

Change your homepage:

Removing hp.myway.com from Internet Explorer homepage

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Internet Options", in the opened window, remove hxxp://hp.myway.com and enter your preferred domain, which will open each time you launch Internet Explorer. You can also enter about: blank to open a blank page when you start Internet Explorer.

Change your default search engine:

Removing hp.myway.com from Internet Explorer default search engine

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". In the opened window, select "Search Providers", set "Google", "Bing", or any other preferred search engine as your default and then remove "myway".

Optional method:

If you continue to have problems with removal of the fileconvertonline browser hijacker, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing hp.myway.com related Google Chrome extensions

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate "FileConvertOnline" and other recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Change your homepage:

Removing hp.myway.com from Google Chrome homepage

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "Settings". In the "On startup" section, look for a browser hijacker URL (hp.myway.com) below the “Open a specific or set of pages” option. If present, click on the three vertical dots icon and select “Remove”.

Change your default search engine:

Removing hp.myway.com from Google Chrome default search engine

To change your default search engine in Google Chrome: Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "Settings", in the "Search engine" section, click "Manage search engines...", in the opened list look for "Ask Web Search" when located click the three vertical dots near this URL and select "Remove from list".

Optional method:

If you continue to have problems with removal of the fileconvertonline browser hijacker, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing hp.myway.com related Mozilla Firefox extensions

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click "Extensions" and remove "FileConvertOnline", and all other recently-installed browser plug-ins.

Change your homepage:

Removing hp.myway.com from Mozilla Firefox homepage

To reset your homepage, click the Firefox menu firefox menu icon (at the top right corner of the main window), then select "Options", in the opened window, remove hxxp://hp.myway.com and enter your preferred domain, which will open each time you start Mozilla Firefox.

Change your default search engine:

Removing hp.myway.com from Mozilla Firefox default search engine

In the URL address bar, type about:config and press Enter.
Click "I'll be careful, I promise!".
In the search filter at the top, type: "myway"
Right-click on the found preferences and select "Reset" to restore default values.

Optional method:

Computer users who have problems with fileconvertonline browser hijacker removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

Removing browser hijackers from safari step 1 - accessing preferences

Make sure your Safari browser is active and click Safari menu, then select Preferences...

removing browser hijacker from safari step 2 - removing extensions

In the preferences window select the Extensions tab. Look for any recently installed suspicious extensions and uninstall them.

Removing browser hijackers from safari step 3 - changing homepage

In the preferences window select General tab and make sure that your homepage is set to a preferred URL, if its altered by a browser hijacker - change it.

removing browser hijackers from safari step 4 - changing the default Internet search engine

In the preferences window select Search tab and make sure that your preferred Internet search engine is selected.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge), select "Extensions". Locate any recently-installed suspicious browser add-ons, and remove them.

Change your homepage and new tab settings:

Removing browser hijackers from Microsoft Edge step 2

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge), select "Settings". In the "On startup" section look for the name of the browser hijacker and click "Disable".

Change your default Internet search engine:

Removing browser hijackers from Microsoft Edge step 3

To change your default search engine in Microsoft Edge: Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge), select "Privacy and services", scroll to bottom of the page and select "Address bar". In the "Search engines used in address bar" section look for the name of the unwanted Internet search engine, when located click the "Disable" button near it. Alternatively you can click on "Manage search engines", in the opened menu look for unwanted Internet search engine. Click on the puzzle icon Microsoft Edge (Chromium) puzzle icon near it and select "Disable".

Optional method:

If you continue to have problems with removal of the fileconvertonline browser hijacker, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of browser hijackers while downloading free software sampleA browser hijacker is a type of adware infection that modifies Internet browser settings by assigning the homepage and default Internet search engine settings to some other (unwanted) website URL. Commonly, this type of adware infiltrates operating systems through free software downloads. If your download is managed by a download client, ensure that you decline offers to install advertised toolbars or applications that seek to change your homepage and default Internet search engine settings.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
FileConvertOnline browser hijacker QR code
Scan this QR code to have an easy access removal guide of FileConvertOnline browser hijacker on your mobile device.
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