Google Chrome Support Centre POP-UP Scam

Also Known As: "Google Chrome Support Centre" virus
Type: Adware
Distribution: Moderate
Damage level: Medium

Google Chrome Support Centre removal instructions

What is Google Chrome Support Centre?

"Google Chrome Support Centre" is a fake error message displayed by various deceptive websites. In most cases, users visit these sites inadvertently - they are redirected by potentially unwanted programs (PUPs) or intrusive ads delivered by other malicious websites. Intrusive advertisements typically infiltrate systems without permission and, as well as causing redirects, deliver intrusive advertisements and gather various sensitive data.

Google Chrome Support Centre scam

This error states that Windows Firewall has detected a type of malware and, for this reason, the system has been blocked. Users are encouraged to immediately contact 'tech-support' via a toll-free telephone number ("+61-1800-875-384") provided. The malicious site also displays a fake "Application Has Stopped" pop-up (which appears when the software crashes), making this message even more believable. In fact, the "Google Chrome Support Centre" error is fake and a scam. Cyber criminals generate revenue by scaring and tricking users into calling the aforementioned telephone number and paying for support that is not required. Therefore, ignore the "Google Chrome Support Centre" error. Remove it simply by closing the web browser. Some rogue sites employ scripts that prevent users from closing browsing tabs/windows. In this case, terminate the browser via Task Manager or simply reboot the system. After re-running the browser, do not restore the previous session, otherwise you will end up returning to the malicious sites.

PUPs are likely to deliver various intrusive advertisements, such as coupons, banners, pop-ups, and similar. These are delivered using various tools that enable placement of third party graphical content on any visited website. Therefore, delivered ads often conceal underlying website content, significantly diminishing the browsing experience. Furthermore, some lead to malicious websites and execute scripts that download and install other PUPs (or even malware). Even a single accidental click result in high-risk computer infections. Another important issue is information tracking. Research shows that most PUPs gather information such as Internet Protocol (IP) addresses, website URLs visited, pages viewed, queries entered into search engines, keystrokes, geo-locations, etc. Collected data often includes personal details that developers share with third parties (potentially, cyber criminals). These people generate revenue by misusing personal data. Therefore, the presence of data-tracking apps can lead to serious privacy issues or even identity theft. You are strongly advised to uninstall all potentially unwanted programs immediately.

"Google Chrome Support Centre" is virtually identical to Computer Detected To Be Corrupted, COMPUTER BLOCKED, RDN/Trojan.worm!055BCCAC9FEC Infection, and many others. All claim that the system is damaged (e.g., infected, missing files, etc)., however, these claims are merely attempts to extort money from unsuspecting users. All PUPs are very similar. By offering "useful features", they attempt to give the impression of legitimacy, however, their only purpose is to generate revenue for the developers. Rather than delivering any real value for regular users, PUPs pose a direct threat to your privacy and Internet browsing safety.

How did potentially unwanted programs install on my computer?

Some potentially unwanted programs have official download websites, however, due to the lack of knowledge and careless behavior of many users, PUPs typically infiltrate systems without permission. These programs are often distributed using intrusive advertisements and the "bundling" method (stealth installation of third party software with regular apps). Developers know that users often rush download/installation processes and skip steps. Therefore, they hide "bundled" apps within "Custom/Advanced" settings (or other sections) of the download/installation processes. By clicking on various advertisements and skipping download/installation steps, many users expose their systems to risk of infection and compromise their privacy.

How to avoid installation of potentially unwanted applications?

The key to computer safety is caution. Therefore, to prevent PUP infiltration, be very cautious when browsing the Internet and especially when downloading/installing software. Intrusive ads typically seem legitimate, but once clicked, redirect to gambling, adult dating, pornography, and other dubious sites. If you encounter these ads, immediately remove all suspicious applications and browser plug-ins. Furthermore, carefully analyze each step of the download/installation processes and opt-out of all additionally-included programs. We also advise you to download your programs from official sources only, using direct download links. Third party downloaders/installers typically include rogue apps, and thus should never be used.

Text presented in "Google Chrome Support Centre" pop-up:

Please call Google Support Centre Immediately at +61-1800-875-384
A Porn Virus has been detected by firewall.
Do not press any key or ignore this critical alert.
Your computer access is disabled for security reasons and to prevent from further damage to your device. Call right now +61-1800-875-384 to Google Technical Support immediately so that our engineers can walk you through the removal of this porn virus over the phone. Call Right Now at Google Technical Support TOLL FREE NO:- +61-1800-875-384

Text presented in "Application Crashed" pop-up:

Application.exe has stopped working
Windows can check online for a solution to the problem.
Check online for a solution and close the program.
Close the program.
Call Toll Free: +61-1800-875-384
Login Failed. Computer Locked. Call Support at +61-1800-875-384

The appearance of "Google Chrome Support Centre" pop-up (GIF):

Google Chrome Support Centre scam gif

Instant automatic removal of Google Chrome Support Centre virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Google Chrome Support Centre virus. Download it by clicking the button below:
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Quick menu:

Removal of potentially unwanted programs:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

Google Chrome Support Centre adware uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "google chrome support centre" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "google chrome support centre" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "google chrome support centre" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "google chrome support centre" virus from your computer, please ask for assistance in our malware support forum.

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