Dear Chrome User, Congratulations! POP-UP Scam

Also Known As: "Dear Chrome user, congratulations!" virus
Distribution: Moderate
Damage level: Medium

Dear Chrome User, Congratulations! removal instructions

What is Dear Chrome User, Congratulations!?

"Dear Chrome User, Congratulations!" is a deceptive message delivered by various rogue websites. Research shows that many visitors arrive at the Dear Chrome User, Congratulations! website inadvertently - they are redirected by potentially unwanted applications (PUAs) or intrusive advertisements delivered by other rogue sites. Be aware that many PUAs infiltrate systems without permission and, as well as causing redirects, deploy intrusive advertisements and gather sensitive information.

Dear Chrome User, Congratulations! scam

The "Dear Chrome User, Congratulations!" message states that the user has been selected to win a Samsung Galaxy S9 mobile telephone in return for loyalty to the Google Chrome browser. To collect the prize, however, a short survey must be completed. This is a scam and Google has nothing to do with it. In fact, cyber criminals attempt to gather various data that will be misused to generate revenue. These people are likely to ask victims to enter personal details (such as email addresses). Ignore the "Dear Chrome User, Congratulations!" message and leave the site immediately. Note that some rogue sites employ scripts that prevent closing of browsing tabs/windows. In these cases, terminate the browser via Task Manager or simply reboot the system. After re-running the browser, do not restore the previous session, otherwise the rogue sites will be reopened.

Potentially unwanted applications deliver various intrusive advertisements (e.g., banners, pop-ups, coupons, and so on) that are delivered using tools that enable placement of third party graphical content on any site. They often conceal underlying content, thereby diminishing the browsing experience. A more important issue is that they can redirect to malicious websites or execute scripts that download/install malware. Therefore, even accidental clicks might result in high-risk computer infections. Potentially unwanted applications are also notorious for information tracking. They typically record IP addresses, website URLs visited, pages viewed, search queries, keystrokes, and other similar information that is likely to include personal details. All data is shared with third parties (potentially, cyber criminals) who misuse private information to generate revenue. Therefore, data tracking can lead to serious privacy issues or even identity theft. We strongly recommend that you eliminate all potentially unwanted applications immediately.

Threat Summary:
Name "Dear Chrome user, congratulations!" virus
Threat Type Phishing, Scam, Social Engineering, Fraud
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of one's computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Removal

To eliminate Dear Chrome user, congratulations! virus our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

The Internet is full of deceptive websites that display fake messages, however, unlike "Dear Chrome User, Congratulations!", most are fake errors stating that the system is damaged and encouraging users to contact fake 'tech support' (paid services) or purchase unnecessary software. Most potentially unwanted applications are also very similar . By offering various "useful features", apps such as Dear Chrome User, Congratulations! attempt to give the impression of legitimacy, however, they are designed only to generate revenue for the developers. Rather than giving any real value for regular users, PUAs cause unwanted redirects, deliver intrusive ads, and gather sensitive information, thereby posing a threat to your privacy and web browsing safety.

How did potentially unwanted applications install on my computer?

In most cases, potentially unwanted applications infiltrate systems without permission, since developers proliferate them using intrusive advertisements and a deceptive marketing method called "bundling". Developers hide "bundled" apps within "Custom/Advanced" settings (or other sections) of the download/installation processes. Furthermore, many users often rush these procedures, skip steps, and click advertisements without understanding the possible consequences. In doing so, they expose their systems to risk of various infections and compromise their privacy.

How to avoid installation of potentially unwanted applications?

To prevent this situation, be very cautious during the download/installation processes and when browsing the Internet. Carefully analyze each step of the download/installation processes using the "Custom" or "Advanced" settings. Cancel all additionally-included applications and decline offers to download/install them. We advise you to download programs from official sources only, using direct download links. Third party downloaders/installers often include rogue applications, and thus these tools should never be used. Remember also that criminals invest many resources into intrusive ad design, thereby making them seem legitimate, however, they redirect to dubious websites (gambling, adult dating, pornography, etc.) Intrusive ads are usually delivered by adware-type PUAs. If you experience dubious redirects, eliminate all suspicious applications and browser add-ons. The key to computer safety is caution. If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them.

Text presented in "Dear Chrome User, Congratulations!" pop-up:

CONGRATULATIONS!
We want to thank you for your loyalty to Chrome!
Your IP address has been selected to receive an Galaxy S9!
Reference of user: GIFT-29931-97

Dear Chrome user, congratulations!

We want to thank you for being a loyal Chrome user! Your IP address has been randomly selected to receive a FREE Galaxy S9.
From time to time we select a handful of Chrome users to give them the opportunity to receive valuable gifts from our partners and sponsors. This is our way of thanking you for choosing Chrome as your preferred service.
Today is your lucky day! You are one of the 10 randomly selected users who will receive a new Galaxy S9.
To receive your gift, you simply have to complete our short and anonymous survey. But hurry! There are only a few gifts available today!
How satisfied are you with Chrome?

The appearance of "Dear Chrome User, Congratulations!" pop-up (GIF):

Dear Chrome User, Congratulations! scam gif

Another variant of "Dear Chrome User, Congratulations!" pop-up scam:

Dearch Rome User, Congratulations! second variant (page 1)

Text presented within this page:

Tuesday October 1, 2019
Dear Google user,
Congratulations! You have been selected as the potential winner of today's FREE Samsung Galaxy S10, iPhone X or iPad Air 2.

Screenshot of the second page:

Dearch Rome User, Congratulations! second variant (page 2)

Text presented within this page:

Google Customer Reward Program
Congratulations!
1 October 2019
We would like to thank you for using our products for so long!

Every day, we select a small group of Google users and give them the chance to get valuable gifts from our partners and sponsors. In this way, we thank you for choosing to use Google.

You can win a new Samsung Galaxy S10, iPhone X or iPad Air 2. All you have to do to get a gift is to answer the following 7 questions. This survey allows us to better understand the users and improve our products. It will not take more than 30 seconds of your time.

Note: 100 randomly selected users have received this invitation and the number of gifts is limited.
You have 1 minutes and 22 seconds to answer the following questions before we give the gift to another lucky user! I wish you success!

Another variant of "Dear Chrome User, Congratulations!" pop-up scam (now called "Dear Google User, Congratulations!"):

Dear Google User, Congratulations! pop-up scam

Text presented within this scam:

Pop-up window:


Congratulations!

We would like to thank for your loyalty to Google!

Your IP Address has been chosen to receive iPhone Xs Max or Samsung Galaxy S10!
Date: Monday 28 October 2019
Reference Guide:    GIFT-96951-97

 


Website background:

 

Data:    Monday 28 October 2019
Reference Guide:    GIFT-96951-97
Country:    US
Dear Google User, Congratulations!
We want to thank you for being a loyal Google user. Choose your IP address at random to have access to iPhone Xs Max or Samsung Galaxy S10.

From time to time we have selected a handful of Google users to give them the opportunity to receive valuable donations from our partners and sponsors. This is our way to thank you for choosing Google as your preferred service.

Today is your lucky day! You are one of 10 randomly selected users who will have access to iPhone Xs Max or Samsung Galaxy S10 .

To receive your gift, simply fill out our short and anonymous research. Hurry up! Only a few presents are available today!

How satisfied are you with Google?

Appearance of this scam (GIF):

Dear Google User, Congratulations! pop-up scam appearance (GIF)

Another variant of "Dear Google User, Congratulations!" pop-up scam:

Dear Google User, Congratulations! pop-up scam

Text presented within this scam:

Pop-up window:

 

Congratulations!

We would like to thank for your loyalty to Google!

Your IP Address has been chosen to receive iPhone 11 Pro Max or Samsung Galaxy Note 10+!
Date: Monday 2 December 2019
Reference Guide:    GIFT-96951-97

 

Background website:


Data:    Monday 2 December 2019
Reference Guide:    GIFT-96951-97
Country:    US
Dear Google User, Congratulations!
We want to thank you for being a loyal Google user. Choose your IP address at random to have access to iPhone 11 Pro Max or Samsung Galaxy Note 10+.

From time to time we have selected a handful of Google users to give them the opportunity to receive valuable donations from our partners and sponsors. This is our way to thank you for choosing Google as your preferred service.

Today is your lucky day! You are one of 10 randomly selected users who will have access to iPhone 11 Pro Max or Samsung Galaxy Note 10+ .

To receive your gift, simply fill out our short and anonymous research. Hurry up! Only a few presents are available today!

How satisfied are you with Google?

Appearance of this scam (GIF):

Dear Google User, Congratulations! pop-up scam (GIF)

Instant automatic removal of Dear Chrome user, congratulations! virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Dear Chrome user, congratulations! virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

Dear Chrome User, Congratulations! adware uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "dear chrome user, congratulations!" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "dear chrome user, congratulations!" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "dear chrome user, congratulations!" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "dear chrome user, congratulations!" virus from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on "dear chrome user, congratulations!" virus or it's removal please share your knowledge in the comments section below.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Removal Instructions in other languages
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Dear Chrome user, congratulations! virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Dear Chrome user, congratulations!" virus on your mobile device.
We Recommend:

Get rid of Dear Chrome user, congratulations! virus today:

▼ REMOVE IT NOW with Spyhunter

Platform: Windows

Editors' Rating for Spyhunter:
Editors ratingOutstanding!

[Back to Top]

Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.