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Avoid getting scammed by fake MetaMask emails requesting cryptowallet verification

Also Known As: possible malware infections
Damage level: Medium

What is the "MetaMask" scam email?

"MetaMask email scam" is a phishing spam campaign. The scam emails are disguised as verification requests from MetaMask - cryptocurrency wallet software interacting with the Ethereum blockchain. It must be emphasized that these letters are fake and in no way associated with ConsenSys Software Inc. - the developers of MetaMask.

MetaMask email spam campaign

"MetaMask" email scam overview

The fake "MetaMask" emails claim that recipients need to verify their cryptowallets to meet the newest regulations. If the verification is not completed until a specific date, the wallet will be restricted.

The button/link presented in these letters redirect to a phishing website disguised as a MetaMask page. This webpage requests users to provide their wallet keyword phrase. Phishing content operates by recording the information entered into it. Hence, by trusting the "MetaMask" scam emails - users can have their cryptocurrency wallets stolen. This in turn, can result in privacy issues and significant financial losses.

Threat Summary:
Name MetaMask Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam emails claim that recipients' cryptowallets require verification.
Disguise Scam emails are disguised as notifications from MetaMask.
Related Domains official-bakeryswap[.]org
Detection Names (official-bakeryswap[.]org) Emsisoft (Phishing), Fortinet (Phishing), Kaspersky (Phishing), Sophos (Phishing), Full List Of Detections (VirusTotal)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Spam campaigns in general

".xlsx document for your preview", "download the pending mails manually", "WalletConnect", and "CTT email scam" are some examples of phishing emails.

Spam campaigns are employed not just for various scams but also to proliferate malware (e.g., trojans, ransomware, cryptocurrency miners, etc.). Spam mail is quite widespread - therefore, it is strongly advised to exercise caution with incoming emails and messages.

How do spam campaigns infect computers?

Spam emails can contain virulent files as attachments or download links. These files can be in various formats, e.g., Microsoft Office and PDF documents, archives (ZIP, RAR, etc.), executables (.exe, .run, etc.), JavaScript, and so on. Upon being opened, infectious files trigger malware download/installation.

For example, Microsoft Office documents infect systems by executing malicious macro commands. This process begins when a document is opened in Microsoft Office versions released before 2010. Later versions have "Protected View" mode that stops this automatic process; instead, users can manually enable macros (i.e., editing/content). Note that virulent documents often contain messages designed to lure users into enabling macro commands.

How to avoid installation of malware?

It is advised against opening suspicious and irrelevant emails. The attachments and links present in these letters - must not be opened, as they can cause system infections. It is recommended to use Microsoft Office versions released after 2010.

Aside from spam mail, malware is also spread via dubious download channels (e.g., unofficial and freeware websites, Peer-to-Peer sharing networks, etc.), illegal activation tools ("cracks"), and fake updates. Therefore, it is important to download from official/verified sources and activate/update products with tools provided by genuine developers.

It is crucial to have a dependable anti-virus installed and kept updated. This software has to be used to run regular system scans and to remove detected threats. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "MetaMask" scam email letter:

METAMASK

 

Metamask requires all users to verify their wallets in order to comply with KYC regulations this must be done before 19/11/2021 as a regulated financial services company, we are required to verify all wallets on our platform. We require all customers to verify their wallets to continue using our service.

 

What if I don't complete the wallet verification?

 

If you don't verify your wallet, your wallet will be restricted.

 

Verify your wallet

 

If the button above doesn't work, try the page below.

-

 

For further assistance with this issue, please contact our support team here.

Screenshot of the phishing site promoted by the "MetaMask" spam campaign:

MetaMask email scam promoted phishing website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

Malware process running in the Task Manager

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

Autoruns application appearance

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Run Windows 7 or Windows XP in Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings".

Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Run Windows 8 in Safe Mode with Networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

Run Windows 10 in Safe Mode with Networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

Extract Autoruns.zip archive and run Autoruns.exe application

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Refresh Autoruns application results

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

Delete malware in Autoruns

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

Search for malware and delete it

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Spam emails are not personal; they are sent by the thousand with the hope that at least some of the recipients will fall for their scams.

I have provided my personal information when tricked by this spam email, what should I do?

If you've disclosed account credentials - immediately change the passwords/passkeys of all potentially compromised accounts and contact their official support. And if you've provided other private information (e.g., ID card details, credit card numbers, etc.) - contact the relevant authorities without delay.

I have read a spam email but didn't open the attachment, is my computer infected?

No, simply opening a spam email is harmless. Infection processes are triggered when the files attached to or the download links contained in these emails - are opened/clicked.

I have downloaded and opened a file attached to a spam email, is my computer infected?

Whether an infection was jumpstarted - depends on the file's format. If it was an executable - then most likely, yes. And if it was a document (e.g., .doc, .pdf, etc.), you might have avoided a malware infection since these formats may require additional actions (e.g., macro command enablement, etc.) - to initiate malicious software download/installation.

Will Combo Cleaner remove malware infections present in email attachments?

Yes, Combo Cleaner can detect and eliminate nearly all known malware infections. It must be stressed that high-end malicious programs tend to hide within systems. Therefore, it is crucial to perform a full system scan.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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