Your Computer Is Permanently Blocked removal instructions
What is Your Computer Is Permanently Blocked?
"Your Computer Is Permanently Blocked" is one of many fake error messages (similar to Your System Data Has Been Compromized, Window's Security Certificate Is Expired, Windows Support Alert, and others) that are displayed when visiting a deceptive website. Most users visit these websites unintentionally - they are redirected to them by potentially unwanted applications (PUAs) or through an intrusive advertisement that was clicked when visiting another rogue site. In most cases, PUAs are installed without users' knowledge, deliver intrusive ads, and collect information.
The displayed pop-up message states that the computer is blocked for one or more reasons: the Windows registration key is illegal; pirated software is being used; the user is sending viruses, or; the software is hacked and being used from an undefined location. It also states that the computer cannot be restarted, the pop-up window cannot be closed, and the computer is blocked for your safety. According to the fake security message, you must contact the Microsoft 'support team' using the toll free number ["+1-866-394-4845"] provided so that they can reactivate the computer. This is a scam and Microsoft has nothing to do with it. The statements are false, and your computer is probably not blocked or infected. Cyber criminals who distribute these fake messages usually attempt to generate revenue by tricking users into calling them and paying for assistance. You are advised to ignore all requests made by the "Your Computer Is Permanently Blocked" fake virus message. You should be able to remove this pop-up simply by closing it, or closing the entire website. In some cases, rogue websites of this type employ scripts to prevent users from closing opened browser windows/tabs. In these cases, use Task Manager to close the browser or simply restart your computer. Do not restore the previous session when you open the web browser, since this will return you to the malicious website/s that triggered this fake virus alert message.
Potentially unwanted applications usually collect data that includes IP addresses, search queries, keystrokes, geo-locations, URLs of visited websites, and other similar details. This information might also contain personal or sensitive details that are shared with third parties (potentially cyber criminals) and misused to generate revenue. Having these PUAs installed can thus result in privacy or browsing safety issues, or worse, identity theft. Furthermore, most PUAs deliver intrusive ads (coupons, banners, surveys, pop-ups, and so on). These are displayed using tools that enable placement of third party graphical content on any visited website and conceal underlying content, significantly diminishing the browsing experience. Clicking these ads will probably cause redirects to untrustworthy websites (potentially malicious) and execute scripts that download/install other potentially unwanted applications or malware. Therefore, we strongly recommend that you uninstall all PUAs immediately.
|Name||"Your Computer Is Permanently Blocked" virus|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of one's computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)|
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
"Your Computer Is Permanently Blocked" is just one of the many fake (virus, error, or other) messages. Most claim that the system is infected, computer is blocked, or there are missing files or they are in danger, etc. These statements are simply attempts to trick users into paying for products or services that are not required. Most potentially unwanted applications share identical goals. They deliver advertisements, collect data, and cause redirects. Frequently, these apps are used to generate revenue rather than providing the features promised.
How did potentially unwanted applications install on my computer?
Most potentially unwanted applications are installed through intrusive advertisements or when software developers use a deceptive marketing method called "bundling". Bundling is used to trick users into installing PUAs by hiding them in "Custom", "Advanced" and other settings of the installation process. Information regarding bundled apps is not properly disclosed, and users who skip installation steps inadvertently allow installation of PUAs. Generally, skipping installation steps and clicking untrustworthy ads leads to inadvertent installation of unwanted applications and exposure to risk of privacy and browsing safety problems.
How to avoid installation of potentially unwanted applications?
Take precautions when browsing the web or installing/downloading software, especially when it is free. Download software from official and trustworthy websites and not using third party installer/downloaders or torrent clients. Check "Custom", "Advanced" and other settings during each software installation process. Deselect all additional offers and only then finish the installation. Note that not all ads on the Internet are legitimate, even if they appear so. Intrusive ads often redirect users to untrustworthy websites (gambling, adult dating, pornography, etc.). If you happen to encounter these advertisements, check for suspicious or unknown applications (extensions, plug-ins, add-ons, etc.) installed on your browser. Remove all suspicious entries immediately. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.
Text presented in "Your Computer Is Permanently Blocked" pop-up:
Your computer is permanently blocked. Call for support at +1-866-394-4845
The appearance of "Your Computer Is Permanently Blocked" pop-up (GIF):
Second pop-up of "Your Computer Is Permanently Blocked" scam:
Text presented within this pop-up:
VIRUS ALERT FROM MICROSOFT
This computer is BLOCKED
Do not close this window and restart your computer
Your computer's registration key is Blocked.
Why we blocked your computer?
The window's registration key is illegal.
This window is using pirated software.
This window is sending virus over the internet.
This window is hacked or used from undefined location.
We block this computer for your security.
Contact microsoft helpline to reactivate your computer.
Microsoft Security Tollfree:
Prevent this page from creating additional dialogues.
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Your Computer Is Permanently Blocked?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the "your computer is permanently blocked" virus, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the "your computer is permanently blocked" virus, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with "your computer is permanently blocked" virus removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the "your computer is permanently blocked" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove "your computer is permanently blocked" virus from your computer, please ask for assistance in our malware support forum.
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