Windows Support Alert removal instructions
What is Windows Support Alert?
"Windows Support Alert" is another fake error message similar to Microsoft Azure, Google Security Warning, Internet Security Alert, and many others. As with most fake errors, Windows Support Alert is also displayed by a malicious website that users often visit inadvertently - they are redirected by various potentially unwanted programs (PUPs). Research shows that PUPs typically infiltrate systems without users' consent. In addition to causing redirects, PUPs gather sensitive information, deliver intrusive ads, and, in some cases, misuse system resources.
The "Windows Support Alert" error states that the system has detected unusual activity that poses a threat to users' personal data. In addition, this error encourages users to report this activity to a 'technical centre' via the telephone number "+1-855-393-4537". Bear in mind, however, that "Windows Support Alert" is a scam. Cyber criminals attempt to trick users into calling the telephone number. They are then offered technical services for which they obviously have to pay. "Windows Support Alert" is fake - technical support is not required. Many users end up paying for nothing. Furthermore, these self-proclaimed "certified technicians" often request remote access to users' computers. They do this to install malware and change system settings, and then claim to "detect" additional issues and offer further help for an extra fee. For these reasons, ignore "Windows Support Alert". This fake error can be removed simply by closing the browser (preferably, using "Task Manager") or rebooting the system. After re-running the browser, never click "Restore Closed Tabs", otherwise you will reopen the aforementioned malicious website.
As mentioned above, potentially unwanted programs gather information. Internet Protocol (IP) addresses, geo-locations, Internet service providers (ISPs), URLs visited, search queries, keystrokes, and other collected data typically includes personal details that PUP developers sell to third parties (potentially, cyber criminals). These people generate revenue by misusing private data. Thus, the presence of data-tracking PUPs can lead to serious privacy issues. Potentially unwanted programs also deliver pop-ups, coupons, banners, and other intrusive ads. To achieve this, they employ various tools that enable placement of third party graphical content on any site. Therefore, displayed ads often conceal underlying website content. Furthermore, intrusive ads can lead to malicious websites and run scripts designed to download/install malware (or other PUPs). Therefore, even a single click might result in high-risk computer infections. Some PUPs run unnecessary background processes. By misusing system resources to mine cryptocurrencies and run other unwanted processes, PUPs significantly reduce overall system performance. Uninstall all potentially unwanted programs immediately.
|Name||"Windows Support Alert" virus|
|Threat Type||Adware, Unwanted ads, Pop-up Virus|
|Symptoms||Seeing advertisements not originating from the sites you are browsing. Intrusive pop-up ads. Decreased Internet browsing speed.|
|Distribution methods||Deceptive pop-up ads, free software installers (bundling), fake flash player installers.|
|Damage||Decreased computer performance, browser tracking - privacy issues, possible additional malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
Research shows that all fake errors are very similar. They claim that the system is infected, missing files, or damaged in other similar ways, however, errors such as "Windows Support Alert" are designed only to extort money from unsuspecting users. Potentially unwanted programs also share many similarities. By offering various "useful features", they often trick users to install, however, once infiltrated, PUPs provide no real value for regular users. They cause redirects, gather information, deliver ads, and misuse system resources, thereby posing a threat to your privacy and Internet browsing safety.
How did potentially unwanted programs install on my computer?
Most potentially unwanted programs infiltrate systems without permission. This is due to the lack of knowledge and careless behavior of many users. Intrusive advertisements are typically distributed using the "bundling" method, with a deceptive marketing method called "bundling". Developers do not disclose installation of "bundled" apps properly - they hide them within various sections (often "Custom/Advanced" settings) of the download/installation processes. Furthermore, many users rush and skip these procedure steps and click various ads without considering the possible consequences. In doing so, they expose their systems to risk of various infections and compromise their privacy.
How to avoid installation of potentially unwanted applications?
The key to computer safety is caution. Therefore, pay close attention when browsing the Internet and especially when downloading/installing software. Cyber criminals invest many resources into intrusive ad design. Most appear legitimate, however, these ads redirect to gambling, adult dating, pornography, and other dubious sites. In the case of these redirects, uninstall all suspicious apps/browser add-ons. In addition, carefully analyze each step of the download/installation processes and decline offers to download/install third party applications.
Text presented in "Windows Support Alert" pop-up:
Windows Support Alert
Your system detected some unusual activity
It might harm your computer data and track your financial activities.
Please report this activity to +1-855-393-4537
The appearance of "Windows Support Alert" pop-up (GIF):
Another variant of "Windows Support Alert" tech support scam pop-up (tech support scammers use the 0800-051-7350 telephone number):
Yet another variant of "Windows Support Alert" pop-up scam. The entire text is exactly the same. The only difference is scammers' telephone number ("+61 27 2018 646"):
Another variant of "Windows Support Alert" pop-up scam:
Another variant of "Windows Support Alert" pop-up scam:
Another variant of "Windows Support Alert" pop-up scam which displays "Error #0x2328-0x2edf" error message:
Yet another variant of "Windows Support Alert" pop-up scam:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Windows Support Alert?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted programs:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the "windows support alert" virus, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.
If you continue to have problems with removal of the "windows support alert" virus, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with "windows support alert" virus removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the "windows support alert" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove "windows support alert" virus from your computer, please ask for assistance in our malware support forum.
Post a comment:
If you have additional information on "windows support alert" virus or it's removal please share your knowledge in the comments section below.