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Your Mac Needs To Be Updated To Improve Compatibility POP-UP Virus (Mac)

Also Known As: "Your Mac needs to be updated to improve compatibility" virus
Type: Mac Virus
Damage level: Medium

What is "Your Mac needs to be updated to improve compatibility"?

Similar to "Apple Wants To Make Changes", "Your Mac needs to be updated to improve compatibility" is a pop-up message encouraging Mac users to install updates that will improve computer compatibility. Recently, many users started encountering this pop-up. Be aware, however, that this is a scam and should not be trusted.

Your Mac needs to be updated to improve compatibility scam

The "Your Mac needs to be updated to improve compatibility" pop-up window encourages Mac users to enter their username and password to install updates that will supposedly improve the machine's compatibility. This is a fake pop-up window and Apple has nothing to do with it.

Genuine pop-up windows/messages by Apple do not contain "Your Mac needs to be updated to improve compatibility" or other similar phrases. This fake message relates to the weknow.ac browser hijacker and is a fake version of a genuine MacOS message called "Finder wants to make changes" (this usually appears when accessibility permissions are required).

Furthermore, genuine pop-up windows are caused by operating systems, not by browsers (web browsers are not capable of generating operating system pop-ups). Fake pop-up messages such as "Your Mac needs to be updated to improve compatibility" are usually caused by rogue applications that are installed on systems.

Scammers (cyber criminals) use fake pop-ups to steal account details that are later used to perform malicious actions (that require certain permissions). Therefore, we strongly recommend that you ignore "Your Mac needs to be updated to improve compatibility" and do not enter the required information (username and password).

Most potentially unwanted applications (PUAs) deliver intrusive ads (such as coupons, banners, surveys, pop-ups, and so on). They display them using tools that enable placement of third party graphical content on any site. Therefore, the ads conceal underlying content of any visited website. By feeding users with these ads, PUAs diminish the browsing experience.

Furthermore, if clicked, they often redirect users to malicious web pages and sometimes execute scripts that download and install other unwanted apps or even malicious programs. Generally, ads delivered by unwanted apps cause computer infections or other unwanted installations.

Another downside of PUAs is that they often collect browsing-related data, such as keystrokes, search queries, IP addresses, URLs of visited websites, geo-locations, and so on. They also collect personal details. Developers share the information with third parties (potentially, cyber criminals) who misuse it to generate revenue.

Therefore, installed PUAs can cause problems relating to privacy, browsing safety, or even identity theft. If you encounter redirects to "Your Mac needs to be updated to improve compatibility" pop-up windows, check your browser for unwanted applications and remove them immediately.

Threat Summary:
Name "Your Mac needs to be updated to improve compatibility" virus
Threat Type Mac malware, Mac virus
Symptoms Your Mac became slower than normal, you see unwanted pop-up ads, you get redirected to shady websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
Damage Internet browsing tracking (potential privacy issues), displaying of unwanted ads, redirects to shady websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited seven days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

There are other fake pop-ups similar "Your Mac needs to be updated to improve compatibility", however, most do not request a username and password. Typically, they make false claims about the system being damaged, infected, and indicate that certain files are missing, and so on.

The purpose is trick people into purchasing products or services ('technical support' or similar), which will supposedly help to solve the problems. Potentially unwanted apps also share many similarities.

Developers promote them as providing 'useful features', however, these are merely attempts to give the impression of legitimacy and trick people into downloading and installing them. Most of these applications do not provide the features promised or any other functionality - they are used simply to generate revenue for their developers.

How did potentially unwanted applications install on my computer?

Some unwanted apps have official download websites, however, most are installed through intrusive advertisements or when developers use a deceptive marketing method called "bundling". Bundling is used to trick people into installing potentially unwanted apps together with regular software.

This is usually achieved by not properly disclosing information about the presence of these apps in set-ups. Developers hide PUAs in "Advanced", "Custom" and other parts of the download/installation procedures. Furthermore, many users do not check all available settings and skip installation steps, thus leading to unwanted installations.

How to avoid installation of potentially unwanted applications?

Do not download software using dubious/untrustworthy sources, third party downloaders, and other similar sources. Use direct links, official and trustworthy websites only. Check "Custom"/"Advanced" and other options and settings when installing software, especially freeware. Decline offers to install PUAs and only then finish the installation process.

Bear in mind that advertisements may seem legitimate, but many redirect to dubious, untrustworthy or even malicious websites (for example adult dating, gambling, pornography, etc.). If you encounter these redirects (or ads), check your browser for any suspicious/unwanted plug-ins, add-ons, and extensions.

Also check the list of installed programs on your computer. Uninstall all unwanted entries from your computer and browser. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Screenshot of an adware process ("mm-install-macos") that delivers "Your Mac needs to be updated to improve compatibility" pop-up:

improvecompatibility-adwareprocess

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited seven days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications'. In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove adware-related files and folders

Mac Go To Folder step

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

Mac removing related files and folders - step 1Check for adware generated files in the /Library/LaunchAgents/ folder:

Mac go to /Library/LaunchAgents - step 1

In the Go to Folder... bar, type: /Library/LaunchAgents/

Mac go to /Library/LaunchAgents - step 2

In the "LaunchAgents" folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - "installmac.AppRemoval.plist", "myppes.download.plist", "mykotlerino.ltvbit.plist", "kuklorest.update.plist", etc. Adware commonly installs several files with the exact same string.

Mac removing related files and folders - step 2Check for adware generated files in the ~/Library/Application Support/ folder:

Mac go to /Library/Application Support - step 1

In the Go to Folder... bar, type: ~/Library/Application Support/

Mac go to /Library/Application Support - step 2

In the "Application Support" folder, look for any recently-added suspicious folders. For example, "MplayerX" or "NicePlayer", and move these folders to the Trash.

Mac removing related files and folders - step 3Check for adware generated files in the ~/Library/LaunchAgents/ folder:

Mac go to ~/Library/LaunchAgents - step 1

In the Go to Folder... bar, type: ~/Library/LaunchAgents/

Mac go to ~/Library/LaunchAgents - step 2

In the "LaunchAgents" folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - "installmac.AppRemoval.plist", "myppes.download.plist", "mykotlerino.ltvbit.plist", "kuklorest.update.plist", etc. Adware commonly installs several files with the exact same string.

Mac removing related files and folders - step 4Check for adware generated files in the /Library/LaunchDaemons/ folder:

Mac go to /Library/LaunchDaemons - step 1

In the "Go to Folder..." bar, type: /Library/LaunchDaemons/

Mac go to /Library/LaunchDaemons - step 2

In the "LaunchDaemons" folder, look for recently-added suspicious files. For example "com.aoudad.net-preferences.plist", "com.myppes.net-preferences.plist", "com.kuklorest.net-preferences.plist", "com.avickUpd.plist", etc., and move them to the Trash.

Mac removing malware related files and folders - step 5Scan your Mac with Combo Cleaner:

If you have followed all the steps correctly, your Mac should be clean of infections. To ensure your system is not infected, run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file, double click combocleaner.dmg installer. In the opened window, drag and drop the Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates its virus definition database and click the "Start Combo Scan" button.

Mac remove malware with Combo Cleaner - step 1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide; otherwise, it's recommended to remove any found infections before continuing.

Mac remove malware with Combo Cleaner - step 2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Remove malicious extensions from Internet browsers

Safari iconRemove malicious Safari extensions:

Removal of malicious extensions in Safari - step 1

Open the Safari browser, from the menu bar, select "Safari" and click "Preferences...".

Removal of malicious extensions in Safari - step 2

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for regular browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

Google Chrome logoRemove malicious extensions from Google Chrome:

Removal of malicious extensions in Google Chrome - step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More Tools" and click "Extensions". Locate all recently-installed suspicious extensions, select these entries and click "Remove".

Removal of malicious extensions in Google Chrome - step 2

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

Mozilla Firefox logoRemove malicious extensions from Mozilla Firefox:

Removal of malicious extensions in Mozilla Firefox - step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window) and select "Add-ons and themes". Click "Extensions", in the opened window locate all recently-installed suspicious extensions, click on the three dots and then click "Remove".

Removal of malicious extensions in Mozilla Firefox - step 2

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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