Amazon Email Virus

What is "Amazon Email Virus"?

"Amazon Email Virus" is a spam email campaign (very similar to Standard Chartered bank Email Virus, TNT Email Virus, Thanksgiving Email Virus, and many more) that is used by cyber criminals (scammers) to trick people into opening malicious attachments through a presented link.

This attachment infects computers with the Emotet virus, which is designed to steal personal data and proliferate other computer infections.

Scammers behind the "Amazon Email Virus" claim to be representatives from Amazon. They send this spam email to many users and present it as a Black Friday coupon worth $500. They offer $500 to be transferred directly to recipients' Amazon accounts.

To take advantage of this deal, people are encouraged to click the "Get Your BLACK FRIDAY coupon." link. This results in download of a malicious Microsoft Office Word document. Once downloaded and opened, it asks for permission to enable macros commands. If enabled, these commands allow the Emotet computer infection to be downloaded.

Emotet is high-risk virus designed to collect sensitive information including, for example, logins/passwords, browsing activity, and so on. Furthermore, the collected data might include banking information. Thus, having a virus such as Emotet installed might lead to serious privacy issues or even significant financial loss.

Furthermore, this virus proliferates other infections, since it opens "backdoors" for other high-risk viruses that infiltrate and infect the operating system. We recommend that you ignore the "Amazon Email Virus" spam campaign and simply delete the received email.

Spam email campaigns are used to proliferate various different viruses. Other examples of possible infections are FormBook, Adwind, TrickBot, and AZORult. Most of these viruses are designed to gather personal/sensitive data and use it to generate revenue. Some proliferate other infections (cause chain infections) including, for example, ransomware.

How did "Amazon Email Virus" infect my computer?

Spam campaigns such as "Amazon Email Virus" are used to infect systems via attachments. In this case, a website link is presented that leads to download of a malicious Microsoft Office Word attachment. Once downloaded and opened, this document will first demand permission to enable macros commands.

Enabling macro commands results in download and installation of the aforementioned Emotet virus. In other cases, the malicious attachment is an archive file that must be extracted, or an executable file that must be executed, and so on.

How to avoid installation of malware?

To avoid infections proliferated through spam campaigns, handle emails that contain web links or attachments with care. If the email was sent from a suspicious or unknown address, or the email seem irrelevant, do not open the presented link or attachment.

To avoid computer infection by viruses, have a reputable anti-spyware/anti-virus suite installed. These tools can prevent viruses from doing any damage. If you have already opened an "Amazon Email Virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Amazon Email Virus" email message:

amazon

Your Amazon Today's Deals All Departments
Black Friday deals
Shop deals in every department

Dear client,

As a thank you for being an Amazon customer, we have placed a $500 Amazon credit for you. We will automatically apply the balance of your credit to any purchase in the Amazon only on BLACK FRIDAY 2018!

Save up to 50%
Promotional credit expires on November 23, 2018.
Get your BLACK FRIDAY coupon.

amazon.com

© 2018 Amazon.com, Inc. or its affiliates. All rights reserved. Amazon Amazon.com the Amazon.com logo and 1-Click are registered trademarks of Amazon.com, Inc. or its affiliates. Amazon.com 410 Terry Avenue M., Seattle, WA 98109-5210

Malicious attachment distributed via "Amazon Email Virus" spam campaign:

Another variant of "Amazon Email Virus" spam campaign (also distributes Emotet):

Text presented within this email:

Subject: Your Amazon Cyber Monday coupon
Dear client,
As a thank you for being an Amazon customer, we have placed a £500 Amazon credit for you. We will automatically apply the balance of your credit to any purchase in the Amazon only on CYBER MONDAY SALE

Malicious document attached to this email:

Another variant of "Amazon Email Virus" campaign's email (also distributes Emotet):

Text presented within this email:

Order Confirmation
Order #107-7532469-0651887

Hello -
Thank you for shopping with us. We confirmation that your item has shipped. Your order details are available on link below. The payment details of your transaction can be found on the order invoice.
Your estimated delivery date is:
Tuesday, December 18, 2018 - Thursday, December 20, 2018
Your shipping speed:
Standard

Payment Summary
Order #107-7532469-0651887
Item Subtotal: $11.13
Shipping & Handling: $2.87
Total Before Tax: $14:00
Estimated Tax: $1.26
Order Total: $15.26

To learn more about ordering, go to Ordering from Amazon.com.
If you want more information or need more assistance, go to Help

Thank you for shopping with us.
Amazon

The payment for your invoice is processed by Amazon Payments, Inc. P.O. Box 81226 Seattle, Washington 98108-1226. If you need more information, please contact (866) 210-9082

Screenshot of Emotet's process ("sedlauncher") in Windows Task Manager:

Another variant of Amazon email spam campaign which is now used for phishing purposes (the "Verify Now" link leads to a fake Amazon website which collects various credentials):

Text presented within this email:

Amazon

Your Amazon account has been locked

We detected that your account has tried to login another location. An unauthorized person may have accessed your account.

Date and Time: 16/01/2020 21:33:12 (GMT)
Browser: Google Chrome
Location: Germany:
IP : -

Therefore, security and integrity issues in Amazon's protection will cause your account to be automatically temporarily locked for security purposes. To protect your data, we have:

- The password of your account is deactivated.
- Undone changes made by this person.
- All open orders canceled. You can ignore any confirmation emails received for these orders.
- If purchases have been made, they will be refunded for your payment method.

To unlock it and continue using your Amazon account, we need you to verify your identity.

Click the button link below "Verify Now" and continue with the verification steps that will be followed by the terms and conditions.

Verify Now

Why you received this email
Amazon requires verification whenever an email address is selected as an Amazon account. Your Amazon account cannot be used until you verify it.

If you did not verify your identity within 24 hours to provide evidence on our services that it is your account. Otherwise, your Amazon account will be permanently locked.

Thanks again for your visit Amazon

This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Screenshot of yet another Amazon-themed scam email promoting a fake Amazon website (covenantactivations.co[.]za):

Text presented within:

Subject: [Amazon Security] We need to verify your identity.

Reset your information
Dear Customer,
Some information on your account appears to be missing or incorrect, please update your account information promptly so that you can continue to enjoy all the benefits of your account.
VERIFY NOW

If you don't update your information within 72 hours we'll limit what you can do with your account.
Your friends at Amazon Support.

Screenshot of the promoted website (covenantactivations.co[.]za):

Appearance of another Amazon-themed phishing email:

Text presented within:

Subject: [Amazon Verification] We need to verify your identity

amazon

We need to verify your identity.
Dear customer,
We've noticed that your account is out of compliance with our regulatory requirements. You might be facing account limitation and losing its important services such as buying, selling.
To resolve this, please take a moment to review your account's informations and confirm your identity.
Your Account
This request will be available for 48 hours.
© 1996-2020, Amazon.com, Inc. or its affiliates

Screenshot of yet another Amazon-themed spam email which is promoting a phishing website (fake Amazon login site - arnazone[.]com):

Text presented within:

Subject: Account verification

Account Verification
#3902-3035-309511
Dear Amazon user,
We've noticed multiple failed login attempts to your Amazon account and intrusion system has automatically limited access to your account to prevent possible unauthorized access. Please note that no unauthorized orders have been made on your account and no information has been changed.

VVe need you to take immediate steps by providing an extra layer of security to protect your Amazon account. Until then your account will remain limited to prevent any unauthorized actions. After confirmation. your account access will be fully restored and will be available to use at your convenience.
Verify Account
Sorry for any inconvenience caused.
Amazon.com
By placing your order, you agree to Amazon.com's Privacy Notice and Conditions of Use. Unless otherwise noted, items sold by Amazon.com LLC are subject to sales tax in select states in accordance with the applicable laws of that state. If your order contains one or more items from a seller other than Amazon.com LLC , it may be subject to state and local sales tax, depending upon the seller's business policies and the location of their operations. Learn more about tax and seller information.
This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Screenshot of a fake Amazon login site (arnazone[.]com):

Another example of a Amazon-themed spam email used for phishing purposes:

Text presented within:

Subject:【Amazon】 Refund Application
    
Amazon                                    Refund  Notification

Due to a sytem error you were double charged for your last order, A refund process was initiated but could not be completed due to errors in your billing information.

REF CODE:2550CGE

You are required to provide us a valid billing address

Click Here to Update Your Address

After your information has been validated you should get your refund within 3 business days

 
We hope to see you again soon

Amazon.com

Email ID: accout-update@amazon.com

Conditions of Use
Privacy Notice
Interest-Based Ads
© 1996-2020, Amazon.com, Inc. or its affiliates

Example of yet another Amazon-themed spam email used to spread a malicious MS Excel document:

Text presented within:

Subject: FBA Inbound Shipment Bill of Lading Ready (FBAD1PE9GN04)

 

Greetings from Amazon.com

The Bill of Lading document on your inbound shipment (FBAD1PE9GN04)

For your convenience, we have also attached a copy of the initial Bill of Lading to this email.

Your carrier contact information:
CENTRAL TRANSPORT INTERNATIONAL INC

You can track the status of all inbound shipments, online by visiting Seller Central at:
hxxps://sellercentral.amazon.com/gp/ssof/shipping-queue.html

If you've examined your shipment, but still need assistance,
please contact Seller Support.

Thank you for using Fulfillment by Amazon.

Sincerely,
Amazon Services

----------------------------------
This email was sent from a notification-only address that
cannot accept incoming email. Please do not reply to this message.
----------------------------------

Screenshot of the attached MS Excel document:

Another example of Amazon-themed spam email used to promote a phishing website:

Text presented within:

Subject: Some information on your account associated with this email seems to be missing or incorrect.

Customer Support
Dear Customer,

Some information on your account associated with this email seems to be missing or incorrect.

we need you to follow some steps to help us understand your case. Your account is on hold until we hear from you.

Check this now

We hope to see you again soon.
Amazon Team .

Instant automatic malware removal:

Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:

By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by RCS LT, the parent company of PCRisk.com.

Types of malicious emails:

If you opened an attachment or downloaded a file from a suspicious email, run a full system scan with Combo Cleaner. If you only received the email and didn't engage with it, you don't need to scan anything - just identify the scam and delete it. The full procedure below covers both situations and what to do if you already clicked, replied, or sent money.

Credential theft Phishing emails

Fake login pages disguised as PayPal, Microsoft, Apple, banks, or social networks. The email pushes a link to a near-perfect copy of the real login screen. The moment you type your username and password, the attacker has them.

Common subject lines

• "Action required: confirm your account"
• "Your password expires today"
• "Unusual sign-in attempt detected"
• "Verify your billing information"

Malware delivery Emails with malicious attachments

Trojans hidden inside fake invoices, faxes, shipping confirmations, or Office documents. Opening the attachment runs the payload and infects the system - often with an info-stealer or remote-access trojan.

Common subject lines

• "Invoice INV-2026-XXXX attached"
• "Fax received - 3 pages"
• "Your shipping document is ready"
• "Voicemail from +1-XXX-XXX-XXXX"

Extortion Sextortion emails

Fake claims of webcam recordings demanding cryptocurrency. Almost always a bluff: the attacker pulls a real password from an old data breach to make the threat look credible, then claims to have video of you. They have no recording and no access.

Common subject lines

• "I know your password is XXXX"
• "Your account has been hacked"
• "I have recorded you - 48 hours to pay"
• "You have been compromised"

Callback fraud Refund & callback scams

"Your subscription was renewed for $499 - call to cancel." Norton, McAfee, Geek Squad, PayPal, and Wells Fargo variants are all common. There's no real subscription. The phone number in the email connects directly to the scammer, who walks you through "refunding" yourself - which is actually them stealing money from your bank.

Common subject lines

• "Norton subscription auto-renewed - $499.99"
• "McAfee Total Protection invoice"
• "Geek Squad order confirmation"
• "Your PayPal payment is being processed"

Credential theft Account suspension & verification scams

"Your account will be deleted in 24 hours - verify now." The artificial deadline is the whole point: it pressures you to click before checking details. The "verify" link goes to a phishing page styled to look like the real provider.

Common subject lines

• "Your account will be deleted in 24 hours"
• "Suspicious activity detected - verify now"
• "Final warning: account closure"
• "Action required to keep your account active"

Mixed payload Delivery & package scams

Fake DHL, USPS, UPS, or FedEx tracking, customs fees, or "package undeliverable" notices. Targets anyone expecting a parcel - the timing alone catches many people. The link hides either phishing (asking for card details to "release" the package) or a malware download.

Common subject lines

• "Your DHL package is held at customs"
• "USPS - delivery attempt failed"
• "FedEx tracking update - action required"
• "Pay $2.99 redelivery fee to release your parcel"

Remote access Tech support scams

Fake Microsoft, Apple, or "Windows Defender" security alerts pushing a phone number. Real Microsoft and Apple never email a phone number to call. The number connects you to a scammer who asks for remote access to "fix" the imaginary problem and then demands payment.

Common subject lines

• "Microsoft Defender expired - renew now"
• "Apple ID security alert"
• "Critical: virus detected on your PC"
• "Windows license expired - call now"

Wire fraud Advance-fee scams

Inheritance, lottery wins, romance, or business deals that ask for a small fee to release a much larger sum. The classic "Nigerian prince" 419 family of frauds. Once you pay the first fee, more fees appear (taxes, lawyer, transfer charges) until you stop paying. The promised money never exists.

Common subject lines

• "Inheritance from a relative you didn't know about"
• "You won the international lottery"
• "URGENT - business proposal worth $XX million"
• "Compensation fund release for fraud victims"

Wire fraud Business email compromise (BEC)

CEO impersonation asking employees to wire money or buy gift cards, or fake supplier invoices with newly "updated" bank details for payment redirection. The email often spoofs a real internal executive's display name and uses an external lookalike domain.

Common subject lines

• "Quick task - need you to buy gift cards"
• "Updated banking details for invoice payment"
• "Wire transfer request - urgent"
• "Are you available?" (CEO impersonation opener)

How to spot a malicious email?

Phase 1~ 2 min

Spot - identify the red flags

---

1

Check the sender's actual address, not the display name

30 sec

The display name (the human-readable part) is trivial to fake. Always check the full address that comes after it. Common red flags:

• Domain mismatch - service@paypa1.com, support@micros0ft-help.com, look-alike domains using digits or extra hyphens
• Free-email impersonation - any "official" message from a bank, courier, or platform sent from a @gmail.com, @outlook.com, or @yahoo.com address
• Reply-To mismatch - the From address looks legitimate but Reply-To points somewhere completely different

Why this matters

Real companies own their domains and send mail from them. A "DHL" message from a Gmail address is never legitimate, regardless of how convincing the body looks.

2

Watch for urgency, threats, and generic greetings

30 sec

Scams almost always rush you. The point is to make you act before you think. Treat any of the following as a strong signal:

• "Your account will be deleted in 24 hours"
• "Final notice" / "Immediate action required"
• "Dear Customer" or "Dear User" instead of your real name
• Threats of fines, account closure, legal action, or arrest
• Promises of refunds, prizes, or money you didn't earn
• Spelling and grammar mistakes in messages claiming to come from a major brand

3

Hover over every link before clicking

30 sec

On a desktop, hover the mouse over the link without clicking. The real destination shows in the bottom-left status bar of your browser or email client. On a phone, long-press the link to preview the URL.

• Real Microsoft, PayPal, or bank links go to those exact domains, not redirects through unrelated sites
• Shortened URLs (bit.ly, tinyurl, t.co) hide the real destination - never click them in unsolicited mail
• The visible link text and the actual URL must match - mismatches are the single biggest phishing red flag

Pro tip

When in doubt, don't click the link. Open a new browser tab and type the company's address yourself, then log in normally. If there really is an issue with your account, you'll see it there.

4

Treat unexpected attachments as hostile

30 sec

If you didn't ask for the file, don't open it - even if it appears to come from someone you know. Categories that should never be opened from email without verification through another channel:

• .exe, .scr, .iso, .img, .vbs, .bat - executables, never legitimate attachments
• .docx, .xlsx, .pptx with "Enable macros" prompts - the macros run the malware
• .pdf with "Click here to view" buttons - usually a phishing redirect, not a real document
• .zip, .rar, .7z archives, especially password-protected ones - the password defeats the email scanner

Phase 2~ 2 min

Report and delete - if you haven't engaged

---

If you only received the email and didn't reply, click, or open anything, the steps below are all you need. Your computer is not infected.

5

Don't reply, don't click "unsubscribe"

30 sec

Replying confirms your address is real and monitored, which gets you added to higher-value scam lists. The "unsubscribe" link in a scam message is rarely a real opt-out - it usually leads to a phishing page or downloads a tracking pixel.

Instead, mark the message as junk or phishing inside your email client (this trains the spam filter), then block the sender.

6

Report the scam to your email provider and authorities

1 min

Inside your email client:

• Gmail: open the message → ⋮ menu → Report phishing
• Outlook / Outlook.com: ⋯ menu → Report → Report phishing
• Apple Mail / iCloud: Move to Junk, then forward to reportphishing@apple.com

Forward or report to authorities:

• International: forward to reportphishing@apwg.org
• United States: ic3.gov (FBI)
• United Kingdom: forward phishing emails to report@phishing.gov.uk (NCSC SERS); for financial loss report at reportfraud.police.uk (Report Fraud, the successor to Action Fraud; 0300 123 2040)
• Canada: antifraudcentre.ca
• Australia: scamwatch.gov.au
• EU: your national CERT - find yours via the ENISA CSIRT map

After reporting, delete the email and empty the Trash folder so you don't accidentally open it later.

Phase 3~ 10–60 min

Recover - if you already engaged with the scam

---

Pick the step below that matches what you did. If multiple apply, work through them in the order they appear - the steps are arranged from lowest to highest risk.

7

You only clicked a link (didn't enter anything or download anything)

Scenario: clicked link only10 min

Close the page right away. Don't enter any information, even if the page looks legitimate.

• Clear your browser cache and cookies for the last hour - Chrome/Edge: Ctrl+Shift+Del → Last hour → check Cookies and Cached files
• Run a quick scan with Combo Cleaner in case the page tried to drop a file silently (drive-by download)
• Update your browser to the latest version - most drive-by exploits target outdated browsers
• Watch for new browser pop-ups, redirects, or unfamiliar notifications over the next few days

Why this matters

Modern browsers block most drive-by attacks, but a single click on a phishing page can still be enough on an outdated browser or unpatched plugin. A quick scan catches anything that landed silently.

8

You opened an attachment or downloaded a file - run a full malware scan

Scenario: opened attachment⚠ Highest risk60–90 min

Opening an attachment is the most common path to actual infection. Treat the system as compromised until the scans below come back clean. Work through these sub-steps in order:

8.1Disconnect from the network

Unplug Ethernet and turn off Wi-Fi. If the attachment was an info-stealer or remote-access trojan, this stops it from sending data out or receiving commands. Keep the network off until you've booted into Safe Mode (next step) - you'll reconnect there briefly to download the scanners.

8.2Boot into Safe Mode with Networking, then download the scanners

Windows 11: Settings → System → Recovery → Advanced startup → Restart now → Troubleshoot → Advanced options → Startup Settings → Restart → press 5 or F5.

Windows 10: hold Shift, click Power → Restart → Troubleshoot → Advanced options → Startup Settings → Restart → press F5.

Once Safe Mode has loaded, turn Wi-Fi back on and download Combo Cleaner (used in 8.4) and Microsoft Safety Scanner (used in 8.5). Safe Mode loads only minimal drivers, so most malware can't auto-run while you're getting the tools. Save both installers to your Desktop.

8.3Run Microsoft Defender Offline

Reboot to normal Windows. Open Windows Security → Virus & threat protection → Scan options. Select Microsoft Defender Antivirus (offline scan) and click Scan now. The PC restarts into a stripped-down environment and scans the disk before Windows fully loads - this is what catches rootkits and bootkits.

Recommended antivirus

Combo Cleaner

VB100 certified. Includes anti-trojan, registry/persistence scanning, and anti-spyware in one pass. The 7-day free trial is available.

Download Combo Cleaner

8.4Run a full Combo Cleaner scan

Install Combo Cleaner and run a full system scan (not the quick scan). Let it complete fully, review what it found, and apply the recommended actions. Combo Cleaner will quarantine known trojans and remove their persistence in the registry.

8.5Run Microsoft Safety Scanner as a second-opinion scan

Download Microsoft Safety Scanner (MSERT.exe). The binary expires every 10 days, which means every download has the latest signatures. Run a full scan after Combo Cleaner to catch anything one engine alone might miss.

8.6Reset browsers and clear notification permissions

Many email-borne trojans drop adware that hijacks browsers. Reset each browser you use:

Chrome: chrome://settings/reset → Restore settings to their original defaults. Then chrome://settings/content/notifications - remove unfamiliar sites.

Edge: edge://settings/reset. Then edge://settings/content/notifications.

Firefox: about:support → Refresh Firefox.

8.7Re-enable Defender, Tamper Protection, and update everything

Open Windows Security → Virus & threat protection → Manage settings and confirm Real-time protection, Cloud-delivered protection, and Tamper Protection are all on. Then run Settings → Windows Update → Check for updates and update browsers and applications.

Important

If the scans keep finding new threats on each run, or files reappear after deletion, you may have a deeper compromise that needs a clean Windows reinstall. See pcrisk's full manual malware removal guide for the extended procedure (Process Explorer, Autoruns, hosts file inspection).

9

You entered credentials on a fake login page

Scenario: shared password⚠ Act fast20 min

Assume the attacker has your password and is using it right now. Speed matters.

1. Change the password from a different, known-clean device (your phone is fine if it's not infected). Don't reuse the old password anywhere else.
2. Enable two-factor authentication if you haven't already. Prefer an authenticator app or hardware key over SMS.
3. Sign out of all sessions - most platforms have a "sign out everywhere" option in security settings, which kicks the attacker out.
4. Review recent activity - look for unfamiliar logins, new devices, forwarding rules, or app permissions. Remove anything you don't recognize.
5. Check your other accounts - if you reused that password anywhere else, change it there too. Check your exposure at haveibeenpwned.com.
6. Update security questions - the attacker may have seen the answers in your account profile.

Why email comes first

If you only have time to change one password, change your primary email password - it's the recovery hub for every other account. An attacker who controls your email can reset everything else.

10

You sent money or shared bank, card, or ID details

Scenario: financial loss⚠ Contact bank now30 min

Time is the single biggest factor in recovering money. Banks can sometimes recall a wire or reverse a card transaction within the first few hours.

1. Call your bank or card issuer immediately. Use the number on the back of the card, not any number from the scam email. Ask them to freeze the card, reverse the transaction if possible, and flag the account for fraud monitoring.
2. If you sent a wire transfer or used a money-transfer service (Western Union, MoneyGram, Zelle, Wise), call them directly and request a recall. Some can be reversed within minutes if reported fast.
3. If you sent cryptocurrency or gift cards, recovery is unlikely - but report it anyway, since law enforcement tracks these patterns.
4. File a police report. You'll need the report number for any insurance, bank, or credit-bureau claim. Save the report number.
5. File with the right authority for your country:
   • US: ic3.gov + reportfraud.ftc.gov
   • UK: reportfraud.police.uk (Report Fraud, the successor to Action Fraud; 0300 123 2040)
   • Canada: antifraudcentre.ca
   • Australia: scamwatch.gov.au
   • EU: your national CERT or police cybercrime unit
6. Set fraud alerts on all major credit bureaus if you shared any ID details. US: Equifax, Experian, TransUnion. UK: Experian, Equifax, TransUnion (Cifas Protective Registration is a stronger option).
7. Save all evidence - the original email (with full headers), screenshots of the fake site, transaction records, any phone numbers or chat logs.

Phase 4~ 15 min + 30 days

Verify & monitor

---

11

Final scan and startup-app check

15 min

Reconnect to the network and run one final full scan with Combo Cleaner, followed by a Windows Defender quick scan. Then open Task Manager (Ctrl + Shift + Esc) and switch to Startup apps - disable anything unfamiliar.

Make sure Windows, browsers, and any applications you use are fully up to date. The infection vector that worked on you once usually involves outdated software.

12

Monitor accounts and credit for 30 days

5 min/day · 30 days

Most fraud follow-ups land in the first month. Until that window closes, keep watching:

• Bank and card statements - daily for the first week, then weekly
• Email - watch for password-reset confirmations or login alerts you didn't trigger
• Credit report - US: free at annualcreditreport.com; UK: Experian, Equifax, TransUnion all have free tiers
• Breach alerts - sign up at haveibeenpwned.com to be notified when your email appears in new leaks

If anything new appears in any of those, treat it as a continuing compromise: change passwords again, contact the bank again, and update the police report.

Important: If you didn't click anything, didn't reply, and didn't open any attachment, your computer is not infected - just delete the email and move on. If you opened an attachment or downloaded a file, run an automated scan with Combo Cleaner and Windows Defender and stop there. That path catches the vast majority of email-borne malware without the risk of breaking Windows by deleting the wrong file.