Microsoft Authorised Device Care removal instructions
What is "Microsoft Authorised Device Care"?
"Microsoft Authorised Device Care" is a deceptive website that may seem to be a legitimate virus alert from Microsoft. In fact, Microsoft has nothing to do with this scam. Typically, users are redirected to these websites by potentially unwanted applications (PUAs). These unwanted apps are often installed unintentionally without direct user permission. Once installed, they usually deliver intrusive ads and gather various data.
The "Microsoft Authorised Device Care" fake virus alert message states that the operating system is infected with three viruses (in this case, two malware-type infections and one phishing/spyware-type infection). According to this scam, immediate removal of detected threats is required and the system damage is 28.1%. To prevent data loss (photos, applications, and other files) and avoid risk of personal and banking information being stolen, visitors of this website are urged to scan the system by clicking the "Scan Now" button. There is also a time limit given (five minutes) to perform the scan, after which permanent damage to data/personal details will occur. Like many other scams of this type, this one displays fake results ('detected threats') and attempts to trick users into downloading and installing an application that will supposedly remove computer infections. In most cases, these apps must be purchased - this is how scammers generate revenue using these deceptive websites. Do not trust this or other similar websites. If you are redirected to a website of this type, simply close it. If it prevents you from closing it, terminate the entire browser process using Task Manager, or simply restart the computer. Do not restore the previously-closed session the next time you open your web browser, since this will return you to the deceptive website (or the website that redirected you there in the first place).
Potentially unwanted apps (that redirect to deceptive websites promoting scams such as "Microsoft Authorised Device Care") also feed users with intrusive ads and gather data. The ads are usually coupons, banners, surveys, pop-ups, and so on. Generally, they are displayed using tools that enable placement of third party graphical content on any site and conceal underlying content. When clicked, they can redirect to untrustworthy websites. Some might run scripts designed to download/install other unwanted apps. Another downside of having PUAs installed is that they usually gather data such as IP addresses, search queries, URLs of visited websites, geo-locations, and so on. Some of the recorded information might include personal/sensitive details. The information is shared with third parties (cyber criminals) who misuse it to generate revenue. Therefore, data sharing can lead to serious privacy issues or even identity theft.
|Name||"Microsoft Authorised Device Care" virus|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of one's computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)|
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
Activate Your Windows Now, This Computer Is Blocked, and MS MALWARE ALERT are just some examples of other scams that cyber criminals (scammers) use to trick people into paying for products (software) or services (such as the assistance of 'technicians'). Most of these scams are similar, as are the associated PUAs. Developers promote these apps as 'legitimate programs' by offering various tools or useful features, however, this is just a way to trick people into downloading and installing unwanted apps that later cause problems.
How did potentially unwanted applications install on my computer?
Most users install unwanted apps of this type unintentionally through clicked intrusive advertisements or when software developers use "bundling", a deceptive method used to trick people into installing unwanted apps together with other software. These installations are achieved by hiding unwanted apps in "Custom", "Advanced", and other similar settings of the installation/download set-ups. Information about the inclusion of these apps is not properly disclosed. Note, however, that skipping installation/download steps or leaving settings unchanged grants permission to download/install PUAs.
How to avoid installation of potentially unwanted applications?
Download software from trustworthy and official sources/websites. Do not use third party software downloaders/installers, torrents, or other similar sources. Check "Advanced", "Custom" and other settings when downloading or installing software. Do not skip these processes without first checking the settings. Deselect offers to download/install any additionally-included unwanted apps, and only then finish the procedure. If you continually encounter advertisements that cause redirects to dubious websites (gambling, pornography, adult dating, etc.), it is possible that adware (or other PUAs) are installed on your browser or operating system. Check your browser for any unwanted extensions, plug-ins or add-ons, and remove all unwanted/unknown or suspicious entries. Also check the list of programs installed on your computer. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.
Text presented on "Microsoft Authorised Device Care" deceptive website:
Microsoft Authorised Device Care
Your system is infected with 3 viruses! [date]
Your Windows is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware.
System damage: 28.1% - Immediate removal required!
The immediate removal of viruses is required to prevent further system damage, loss of Apps, Photos, or other files.
Traces of 1 phishing/spyware were found on your Windows.
Personal and banking information is at risk.
To avoid more damage click on 'Scan Now" immediately. Our deep scan will provide help immediately.
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Microsoft Authorised Device Care"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the "microsoft authorised device care" virus, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the "microsoft authorised device care" virus, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with "microsoft authorised device care" virus removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the "microsoft authorised device care" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove "microsoft authorised device care" virus from your computer, please ask for assistance in our malware support forum.
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