Microsoft Authorised Device Care POP-UP Scam

Also Known As: "Microsoft Authorised Device Care" virus
Distribution: Low
Damage level: Medium

Microsoft Authorised Device Care removal instructions

What is "Microsoft Authorised Device Care"?

"Microsoft Authorised Device Care" is a deceptive website that may seem to be a legitimate virus alert from Microsoft. In fact, Microsoft has nothing to do with this scam. Typically, users are redirected to these websites by potentially unwanted applications (PUAs). These unwanted apps are often installed unintentionally without direct user permission. Once installed, they usually deliver intrusive ads and gather various data.

Microsoft Authorised Device Care scam

The "Microsoft Authorised Device Care" fake virus alert message states that the operating system is infected with three viruses (in this case, two malware-type infections and one phishing/spyware-type infection). According to this scam, immediate removal of detected threats is required and the system damage is 28.1%. To prevent data loss (photos, applications, and other files) and avoid risk of personal and banking information being stolen, visitors of this website are urged to scan the system by clicking the "Scan Now" button. There is also a time limit given (five minutes) to perform the scan, after which permanent damage to data/personal details will occur. Like many other scams of this type, this one displays fake results ('detected threats') and attempts to trick users into downloading and installing an application that will supposedly remove computer infections. In most cases, these apps must be purchased - this is how scammers generate revenue using these deceptive websites. Do not trust this or other similar websites. If you are redirected to a website of this type, simply close it. If it prevents you from closing it, terminate the entire browser process using Task Manager, or simply restart the computer. Do not restore the previously-closed session the next time you open your web browser, since this will return you to the deceptive website (or the website that redirected you there in the first place).

Potentially unwanted apps (that redirect to deceptive websites promoting scams such as "Microsoft Authorised Device Care") also feed users with intrusive ads and gather data. The ads are usually coupons, banners, surveys, pop-ups, and so on. Generally, they are displayed using tools that enable placement of third party graphical content on any site and conceal underlying content. When clicked, they can redirect to untrustworthy websites. Some might run scripts designed to download/install other unwanted apps. Another downside of having PUAs installed is that they usually gather data such as IP addresses, search queries, URLs of visited websites, geo-locations, and so on. Some of the recorded information might include personal/sensitive details. The information is shared with third parties (cyber criminals) who misuse it to generate revenue. Therefore, data sharing can lead to serious privacy issues or even identity theft.

Threat Summary:
Name"Microsoft Authorised Device Care" virus
Threat TypePhishing, Scam, Social Engineering, Fraud
SymptomsUnauthorized online purchases, changed online account passwords, identity theft, illegal access of one's computer.
Distribution methodsDeceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
DamageLoss of sensitive private information, monetary loss, identity theft.
Removal

To eliminate Microsoft Authorised Device Care virus our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Activate Your Windows Now, This Computer Is Blocked, and MS MALWARE ALERT are just some examples of other scams that cyber criminals (scammers) use to trick people into paying for products (software) or services (such as the assistance of 'technicians'). Most of these scams are similar, as are the associated PUAs. Developers promote these apps as 'legitimate programs' by offering various tools or useful features, however, this is just a way to trick people into downloading and installing unwanted apps that later cause problems.

How did potentially unwanted applications install on my computer?

Most users install unwanted apps of this type unintentionally through clicked intrusive advertisements or when software developers use "bundling", a deceptive method used to trick people into installing unwanted apps together with other software. These installations are achieved by hiding unwanted apps in "Custom", "Advanced", and other similar settings of the installation/download set-ups. Information about the inclusion of these apps is not properly disclosed. Note, however, that skipping installation/download steps or leaving settings unchanged grants permission to download/install PUAs.

How to avoid installation of potentially unwanted applications?

Download software from trustworthy and official sources/websites. Do not use third party software downloaders/installers, torrents, or other similar sources. Check "Advanced", "Custom" and other settings when downloading or installing software. Do not skip these processes without first checking the settings. Deselect offers to download/install any additionally-included unwanted apps, and only then finish the procedure. If you continually encounter advertisements that cause redirects to dubious websites (gambling, pornography, adult dating, etc.), it is possible that adware (or other PUAs) are installed on your browser or operating system. Check your browser for any unwanted extensions, plug-ins or add-ons, and remove all unwanted/unknown or suspicious entries. Also check the list of programs installed on your computer. If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them.

Text presented on "Microsoft Authorised Device Care" deceptive website:

Microsoft Authorised Device Care
Your system is infected with 3 viruses! [date]
Your Windows is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware.
System damage: 28.1% - Immediate removal required!

The immediate removal of viruses is required to prevent further system damage, loss of Apps, Photos, or other files.
Traces of 1 phishing/spyware were found on your Windows.

Personal and banking information is at risk.

To avoid more damage click on 'Scan Now" immediately. Our deep scan will provide help immediately.
[time_left]
Scan Now

Instant automatic removal of Microsoft Authorised Device Care virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Microsoft Authorised Device Care virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "microsoft authorised device care" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "microsoft authorised device care" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "microsoft authorised device care" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "microsoft authorised device care" virus from your computer, please ask for assistance in our malware support forum.

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