Apple.com-clean-os.live POP-UP Scam (Mac)

Also Known As: "Apple.com-clean-os.live" virus
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "apple.com-clean-os.live" from Mac?

What is "apple.com-clean-os.live"?

apple.com-clean-os.live promotes potentially unwanted applications (PUAs) and, therefore, this website should not be trusted. It is used to trick MacOS users into believing that their operating systems are infected with malicious programs and encourages them to take immediate action. Users do not usually visit mostapple.com-clean-os.live intentionally. PUAs installed on their systems are responsible for these unwanted redirects. Additionally, apps of this type usually collect data and deliver intrusive advertisements. The apple.com-clean-os.live website is very similar to apple.com-cleaning-os.live.

apple.com-clean-os.live scam

apple.com-clean-os.live is usually opened in a new tab or browser window. Once visited, it displays a pop-up window stating that this website has detected a computer infection - at time of research, a Trojan (e.tre456_worm_osx). It encourages apple.com-clean-os.live visitors to begin a repair process immediately. The website informs users that the Mac is infected with three viruses: two malware infections and one phishing/spyware infection. It states that unless these infections are removed, they might cause system damage, data loss, and personal and banking (financial) information might be at risk. A "Scan Now" button starts a fake virus scanning process. When complete, it states that it has detected some viruses. In our example, it found three viruses: Tapsnake, CronDNS, and Dubfishicv. To remove them, users are encouraged to download a potentially unwanted application  called Mac-Tweak-Pro, however, it might also offer download of other apps of this type. Regardless, never download and install apps that are promoted through deceptive, untrustworthy websites such as apple.com-clean-os.live (and other websites of this type). Other PUAs cause unwanted redirects to dubious websites. These apps usually display intrusive advertisements such as coupons, banners, surveys, pop-ups, and so on. They are annoying and, when clicked, often open untrustworthy (possibly malicious websites) or run scripts designed to download/install even more unwanted apps. Another downside of having PAUs installed is information tracking. Apps of this type often gather browsing-related (and other) information such as search queries, geo-locations, IP addresses, geo-locations, URLs of visited websites, etc. PUAs can also collect personal/sensitive information. Developers share the recorded data with third parties who usually misuse it to generate revenue. Some of these parties might be cyber criminals. Thus, having PUAs installed can cause privacy issues, problems with browsing safety, and some people might even have their identities stolen. We strongly recommend that you uninstall all dubious, unwanted apps immediately.

Threat Summary:
Name"Apple.com-clean-os.live" virus
Threat TypeMac malware, Mac virus
SymptomsYour Mac became slower than normal, you see unwanted pop-up ads, you get redirected to shady websites.
Distribution methodsDeceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
DamageInternet browsing tracking (potential privacy issues), displaying of unwanted ads, redirects to shady websites, loss of private information.
Removal

To eliminate Apple.com-clean-os.live virus our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

These unwanted applications are usually presented as useful, legitimate tools that are capable of providing various features, tools, and so on. In fact, most generate revenue for their developers, provide none of the functions promised, and simply cause problems.

How did potentially unwanted applications install on my computer?

Typically, users do not download and install potentially unwanted apps voluntarily. This usually happens when they click dubious, deceptive advertisements or download/install software. To trick people into unwanted installations/downloads, software developers often use a deceptive marketing method called "bundling". They "bundle" unwanted apps in software download/installations set-ups, hiding them in "Custom", "Advanced" and other similar settings. Developers avoid disclosing information about bundled apps. Despite this, users who perform installations/downloads without paying attention, and leave available settings unchanged, are responsible for these infections.

How to avoid installation of potentially unwanted applications?

Do not download software from dubious/untrustworthy sources such as third party downloaders, unofficial websites, Peer-to-Peer networks such as torrents, eMule and other channels of this kind. Use only direct links and official, trustworthy websites. Check "Custom"/"Advanced" and other options or settings when installing (or downloading) software, especially if the software is free. Opt-out of offers to install PUAs and only then finish the installation/download process. Bear in mind that many ads on the internet seem legitimate, however, they often cause redirects to untrustworthy websites such as pornography, gambling, adult dating, and others. If a web browser causes these redirects, or displays ads that cause them, check for suspicious browser apps (plug-ins, add-ons or extensions) and remove all unwanted entries immediately. Also check the list installed programs on your Mac computer and uninstall all dubious entries. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Appearance of "apple.com-clean-os.live" scam (GIF):

Appearance of apple.com-clean-os.live scam (GIF)

Screenshot of the unwanted application (Mac-Tweak-Pro) that is promoted through apple.com-clean-os.live:

mac tweak pro unwanted application

Instant automatic removal of Apple.com-clean-os.live virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Apple.com-clean-os.live virus. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "apple.com-clean-os.live" virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Apple.com-clean-os.live" virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "apple.com-clean-os.live" virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "apple.com-clean-os.live" virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "apple.com-clean-os.live" virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.