Apple.com-cleaning-os.live POP-UP Redirect (Mac)

Also Known As: apple.com-cleaning-os.live pop-up
Type: Mac Virus
Distribution: Low
Damage level: Medium

Apple.com-cleaning-os.live redirect removal from Mac instructions?

What is "apple.com-cleaning-os.live"?

apple.com-cleaning-os.live is a rogue, deceptive website that promotes various potentially unwanted applications (PUAs). At time of research, it performed this by displaying a fake virus alert message. Ironically, people are forced to visit this website when they already have other PUAs installed. Therefore, it is very likely that no users visit apple.com-cleaning-os.live intentionally. Once installed, these apps also deliver advertisements and collect browsing-related information.

apple.com-cleaning-os.live scam

These PUAs open apple.com-cleaning-os.live in a new browser window or tab. The site then displays a pop-up window stating that it has detected a trojan virus ("e.tre456_worm_osx") and that immediate removal is required. The website itself states that the computer is infected with even more viruses (malware, phishing/spyware) that might cause data loss and system damage. When closed, the pop-up window starts a fake scanning process. When the "scan" has finished, apple.com-cleaning-os.live offers removal of viruses by downloading a potentially unwanted app (at time of research, Mac-Tweak Pro, although the website offers download of Advanced Mac Cleaner). Do not download or install this app. PUAs promoted using deceptive, unofficial websites cannot be trusted. Other PUAs cause redirects to websites such as apple.com-cleaning-os.live. In addition to unwanted redirects, PUAs feed users with intrusive advertisements (coupons, banners, surveys, pop-ups, and so on). These are displayed through tools that enable placement of third party graphical content on any site. Therefore, they conceal underlying content of visited websites and can be very annoying. If clicked, they open other dubious websites or run scripts designed to download/install other unwanted apps. These websites and downloaded apps might be malicious. Most PUAs collect browsing-related (and other) information such as IP addresses, search queries entered, URLs of visited websites, user's geo-location, and so on. Some PUAs also record personal details. The information is regularly shared with third parties (potentially, cyber criminals) who misuse it to generate revenue. We recommend that you uninstall all unwanted apps and avoid downloading them from websites such as apple.com-cleaning-os.live.

Threat Summary:
Nameapple.com-cleaning-os.live pop-up
Threat TypeMac malware, Mac virus
SymptomsYour Mac became slower than normal, you see unwanted pop-up ads, you get redirected to shady websites.
Distribution methodsDeceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
DamageInternet browsing tracking (potential privacy issues), displaying of unwanted ads, redirects to shady websites, loss of private information.
Removal

To eliminate apple.com-cleaning-os.live pop-up our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Most unwanted apps are promoted as useful (in our example, capable of eliminating viruses) and legitimate, however, these promotions are merely attempts to trick people into downloading (and installing) various unwanted apps. In fact, these apps do not function as promised or deliver any real value. Their only purpose is to help to generate revenue for developers.

How did potentially unwanted applications install on my computer?

Some potentially unwanted apps (including Advanced Mac Cleaner) are promoted through websites, however, in most cases, people install them by clicking dubious ads or when software developers use "bundling", a deceptive marketing method used to tick people into installing potentially unwanted apps with other regular software. Typically, developers do not disclose information about the inclusion (bundling) of PUAs and hide them in "Custom"/"Advanced" and other options or settings of software download or installation set-ups. Furthermore, many users allow potentially unwanted apps to be installed when they leave download/install settings unchanged or do not even check them.

How to avoid installation of potentially unwanted applications?

To avoid unwanted installations, take precautions when downloading and installing software. Do not download software from untrustworthy websites, using third party software downloaders, torrent clients (or other Peer-to-Peer networks). Use official sources and direct links. Furthermore, pay attention to download/installation set-up details - do not skip steps without checking all available "Custom", "Advanced" and other similar options. Look for checkboxes ticked by default. Deselect offers to install or download unwanted software, and only then finish the installation (or download). Avoid clicking suspicious ads even if they seem legitimate (developers invest time and money into their design). Intrusive ads, especially if displayed on unofficial websites, often cause redirects to adult dating, pornography, gambling and other similar websites that cannot be trusted. If unwanted redirects happen regularly or your browser opens dubious websites, check for any PUAs installed on the browser or computer. Also check all installed browser extensions, add-ons, and plug-ins and computer programs. Uninstall unwanted, suspicious entries immediately. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Screenshot of a pop-up displayed on apple.com-cleaning-os.live deceptive website:

pop-up displayed on apple.com-cleaning-os.live deceptive website

Screenshot of a apple.com-cleaning-os.live deceptive website encouraging users to download a potentially unwanted application:

apple.com-cleaning-os.live deceptive website offering to download potentially unwanted application

Screenshot of a potentially unwanted app (Mac-Tweak Pro) downloaded from apple.com-cleaning-os.live:

potentially unwanted app downloaded from apple.com-cleaning-os.live

Instant automatic removal of apple.com-cleaning-os.live pop-up: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of apple.com-cleaning-os.live pop-up. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove unwanted applications promoted via apple.com-cleaning-os.live using Combo Cleaner:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove apple.com-cleaning-os.live pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

apple.com-cleaning-os.live pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove apple.com-cleaning-os.live pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove apple.com-cleaning-os.live pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove apple.com-cleaning-os.live pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.