Your Computer Was Disabled POP-UP Scam

Also Known As: "Your computer was disabled" virus
Distribution: Low
Damage level: Medium

"Your computer was disabled" removal instructions

What is "Your computer was disabled"?

Many deceptive websites are used by scammers to trick people into believing that there are problems with their computers/installed operating systems. "Your computer was disabled" is a scam categorized as a fake error/virus alert. People usually arrive at websites that promote scams of this type unintentionally. Potentially unwanted apps (PUAs) cause redirects to these sites. If installed, PUAs open dubious, untrustworthy websites, and often gather information and display intrusive advertisements.

Your computer was disabled scam

The main part of this scam is a pop-up window that is opened by an untrustworthy website. The pop-up is presented as a security warning and states that the computer was disabled due to an error ("Error Code # XMLR01F7985.."). People who visit this website are encouraged not to ignore this "important" warning. The pop-up states that ignoring this error can result in even more problems. Additionally, it informs users that the computer is also infected with malware and data such as Facebook and email account details, banking information and browsing history, are at risk. To prevent data loss or other problems, users are urged to contact "Microsoft experts" within a few minutes by calling the (877) 374-3014 number. According to this scam, a specialist will then guide people through a "rebuilding procedure". This will supposedly help to solve the problem remotely, however, since this is a scam, calling the number will lead to calling scammers. Note that Microsoft has nothing to do with this website/scam or other websites of this type. The main purpose of these scams is to extort money from people by tricking them into purchasing unnecessary (and untrustworthy) software or online services. These websites (scams) should never be trusted. If opened, we recommend that you close the site. Do not take the information seriously. If it cannot be closed normally, use Task Manager to end the browser process. When closed, do not reopen it (i.e. the browsing session should not be restored).

Frequently, people are forced to visit untrustworthy websites due to potentially unwanted apps (PUAs) installed on their systems. Apps of this type usually feed users with various ads such as coupons, banners, surveys, pop-ups, and so on. These are annoying and, if clicked, often open dubious (possibly malicious) websites. Another problem with apps of this type is that they collect and share data. PUAs record information such as search queries, IP addresses, geo-locations, URLs of visited websites and other similar (browsing-related) data. Some PUAs gather personal details. The developers continually share the data with third parties who misuse it to generate revenue. It is possible that some of these parties might be cyber criminals.

Threat Summary:
Name"Your computer was disabled" virus
Threat TypePhishing, Scam, Social Engineering, Fraud
SymptomsUnauthorized online purchases, changed online account passwords, identity theft, illegal access of one's computer.
Distribution methodsDeceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
DamageLoss of sensitive private information, monetary loss, identity theft.
Removal

To eliminate Your computer was disabled virus our malware researchers recommend scanning your computer with Spyhunter.
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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

There are many deceptive websites that are used to scam people. Some examples are "Virus Support Alert", "ERROR 0X1CXX560", and "Windows Is Not Activated". Generally, scammers use them to extort money from innocent people - they attempt to trick people into purchasing software or using paid online services. PUAs that open these websites (or cause redirects to them) are usually very similar. Most are promoted as useful and legitimate, however, once installed, they only cause problems. PUAs are used by developers to generate revenue and provide no useful features or tools.

How did potentially unwanted applications install on my computer?

In some cases, PUAs can be downloaded from supposedly official websites, however, users generally download and install apps of this type inadvertently. These unwanted downloads and installations are caused by intrusive (untrustworthy) advertisements that people click, or by software developers who use "bundling" to trick them. Bundling is a deceptive marketing method used to lure people into downloading/installing unwanted apps with other regular software that users are willing to install. Developers achieve this by hiding information regarding the inclusion of PUAs in "Custom", "Advanced" and other parts of the download/installation set-ups. Despite this, most users install them inadvertently by skipping setup steps and leaving available settings unchanged.

How to avoid installation of potentially unwanted applications?

To avoid unwanted downloads/installations, choose software download sources carefully. Download software using official and trustworthy sources/websites and direct links. Avoid third party downloaders or installers, untrustworthy/unofficial, Peer-to-Peer networks (such as eMule, torrent clients), and so on. Take your time and examine each download and installation setup. Check all available settings such as "Advanced", "Custom" and other similar parts. Deselect offers to download or install any additionally-included apps (PUAs) that you do not want to download or install, and only then finish the process. Avoid clicking ads that are displayed on untrustworthy websites (or other intrusive ads). These ads usually redirect people to dubious web pages (such as gambling, adult dating, pornography, etc.). If you encounter such ads or redirects, an unwanted app might be installed on the browser or operating system. Check for unknown/unwanted extensions, plug-ins, and add-ons installed on your browser, and remove them immediately. Also apply this to programs installed on the computer (operating system). If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them .

Text presented in "Your computer was disabled" pop-up:

YOUR COMPUTER WAS DISABLED
Error Code # XLMR01F7985
Call MS Technical Support: (877) 374-3014
Try not to ignore this important warning.
In the event that you leave this without fixing this issue, access to your PC will be expelled to anticipate further obliteration to our system.

Your PC has alerted us that it was contaminated with malware. The following information is in threat:
1. Facebook Details
2. Credit Card information
3. Email Credentials
4. Browsing History and information

You should get in touch with us quickly so our specialists can direct you through the rebuilding procedure by telephone. If it's not toll much trouble call us in the next 3 minutes to alert sever damage/loss data of your PC.
Contact MS Expert: (877) 374-3014 (Toll-Free)

Instant automatic removal of Your computer was disabled virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Your computer was disabled virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "your computer was disabled" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "your computer was disabled" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "your computer was disabled" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "your computer was disabled" virus from your computer, please ask for assistance in our malware support forum.

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