Remove apps that redirect to the "ZEUS VIRUS DETECTED !!!" scam web page

Also Known As: ZEUS VIRUS DETECTED !!! pop-up
Type: Mac Virus
Distribution: Moderate
Damage level: Medium

How to remove "ZEUS VIRUS DETECTED !!!" from Mac?

What is "ZEUS VIRUS DETECTED !!!"?

"ZEUS VIRUS DETECTED !!!" is a fake notification relating to viruses and malicious applications - these are 'detected' by a deceptive website disguised as an official Apple site. In fact, this is a scam website designed to trick people into contacting scammers by calling them on the telephone number provided. We strongly recommend that you ignore this scam and do not call these people. All malware detections mentioned on this web page are fake.

ZEUS VIRUS DETECTED !!! scam

When opened, this scam website displays a number of pop-ups. According to one, MAC OS X is infected with viruses and other malicious applications, and these must be removed and system damage repaired. It is also states that if the website is closed, the operating system will remain damaged and vulnerable. Another pop-up states that the website has detected the ZEUS virus and, additionally, a suspicious trojan was attempting to access logins, banking details, and track Internet browsing activity. It is stated that the firewall installed on the operating system failed to protect the system and that the system was damaged. Visitors are urged to visit the nearest Mac repair service or to call the "+1-877-885-8689" number. Note, this is not an official Apple customer service number and belongs to scammers. If contacted, they attempt to extort money from unsuspecting people. The scammers who designed this deceptive site try to trick people into purchasing unnecessary software or paying for "online technical support". Do not take this and other scams seriously. If a browser opens these scams, ignore them.

Scam websites are often opened by browsers that have potentially unwanted apps (PUAs) installed. Typically, people download and install apps of this type unintentionally. When installed, they cause redirects to dubious, deceptive websites, gather user-data and feed people with intrusive advertisements. Generally, unwanted apps of this type record IP addresses, geolocations, URLs of visited websites, entered search queries, etc. In some cases, PUAs target sensitive details. Developers share the information with third parties who misuse it to generate revenue. These third parties include cyber criminals. Another problem with PUAs is that some display deceptive, intrusive ads. When clicked, they open dubious or even malicious sites or execute scripts that cause unwanted downloads/installations. Some examples of ads displayed by PUAs are coupons, banners, surveys, various pop-up ads, etc.

Threat Summary:
Name ZEUS VIRUS DETECTED !!! pop-up
Threat Type Mac malware, Mac virus
Fake Claim Scam website delivers a fake message (pop-up window) claiming that system is infected with the ZEUS virus and other malware, and encourages visitors to contact scammers via the telephone number provided
Serving IP Address (scam website)
52.216.8.67
Phone Number Used By Scammers
+1-877-885-8689, +1-800-674-3208
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

"ZEUS VIRUS DETECTED !!!" is a common scam, which is typical of many websites of this type on the Internet. Some other examples are apple.com-scan-mac[.]live, "Your Mac is infected with 4 viruses", and "Mac OS X is infected (4) by viruses". These pages inform visitors of 'detected' viruses and encourage them to install unwanted apps or contact scammers. If a PUA is installed on a browser or computer, it might be the reason for redirects to deceptive websites such as this. Furthermore, PUAs can cause problems relating to browsing safety, privacy, or even identity theft. We strongly recommend that you remove all unwanted apps immediately.

How did potentially unwanted applications install on my computer?

Unwanted apps (PUAs) are often downloaded/installed when people click ads that should not be trusted or when they download/install software that has unwanted app(s) bundled into the setup. By bundling apps into set-ups, developers attempt to trick users into downloading/installing unwanted apps with regular software. Information about the inclusion of PUAs in set-ups is usually hidden in "Custom/Advanced" settings (or other similar parts). In summary, unwanted downloads and installations happen when people fail to check and change any the aforementioned settings, which effectively gives permission for PUAs to be downloaded or installed.

How to avoid installation of potentially unwanted applications?

Third party downloaders, installers, torrent clients, eMule (and other Peer-to-Peer networks) and other such tools/sources should not be trusted to download or install software. The safest way to download programs is to official sites and direct download links. Additionally, all downloads/installations should be handled properly. Check "Advanced", "Custom", "Manual" and other similar options or settings of any setup and dismiss offers to install (or download) unwanted apps. Furthermore, not all ads (especially if they are displayed on dubious sites) should be trusted. If clicked, they often redirect to untrustworthy websites, usually relating to gambling, pornography, adult dating, etc, If intrusive ads or unwanted redirects occur regularly, check for unwanted extensions, add-ons, and plug-ins installed on the default browser and uninstall them. This should also be applied to unwanted programs installed on the computer. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Screenshot of a scam website stating that a computer is infected with the ZEUS virus:

ZEUS VIRUS DETECTED scam page

Text presented in the pop-up:

Warning: ZEUS VIRUS DETECTED !!!
A suspicious TROJAN was trying to access your logins, banking details & tracking your Internet activity.
Your Firewall has failed to protect and is damaged. Your Accounts May be Suspended Until your take an action.
Your personal information may have leaked. IMMEDIATE RESPONSE REQUIRED. Your hard disk has a Trojan Virus! Please do not try to fix manually, it may crash your data. Consequently, we are performing additional security checks to verify system security.
Please visit your nearest MAC service centre or call help desk
Customer service +1-877-885-8689 (TOLL-FREE)

Appearance of "ZEUS VIRUS DETECTED !!!" scam (GIF):

Appearance of ZEUS VIRUS DETECTED !!! scam (GIF)

Another variant of "ZEUS VIRUS DETECTED !!!" pop-up scam:

ZEUS VIRUS DETECTED !!! pop-up scam (2020-05-13)

Text presented within the pop-up:

Warning: ZEUS VIRUS DETECTED !!!

 Customer Service: +1-800-674-3208  (TOLL-FREE)

A Suspicious TROJAN Was Trying to Access Your Logins, Banking Details & Tracking Your Internet Activity.

Your Firewall has failed to protect and is damaged. Your Accounts May be Suspended Until You Take an Action.

Your Personal Information May Have Leaked. IMMEDIATE RESPONSE REQUIRED

Your Hard Disk Has A Trojan Virus! Please Do Not Try to Fix Manually, It May Crash Your Data.

Consequently, we are performing additional security checks to verify system security.

Please Visit Your Nearest MAC Service Center OR Call Help Desk

------------
Customer Service: +1-800-674-3208  (TOLL-FREE)
------------


********** IMMEDIATE RESPONSE REQUIRED **********

Please contact network administration to rectify the issue.
Please do not open internet browser for your security issue to avoid data corruption on your registery of your operating system. Please contact network administration department at +1-800-674-3208 (TOLL-FREE)

Virus Info:
A Trojan horse, or Trojan, in computing is a non-self-replicating type of malware program containing malicious code that, when executed, carries out actions determined by the nature of the Trojan, typically causing loss or theft of data, and possible system harm. The term is derived from the story of the wooden horse used to trick defenders of Troy into taking concealed warriors into their city in ancient Greece, because computer Trojans often employ a form of social engineering, presenting themselves as routine, useful, or interesting in order to persuade victims to install them on their computers.

A Trojan often acts as a backdoor, contacting a controller which can then have unauthorized access to the affected computer. The Trojan and backdoors are not themselves easily detectable, but if they carry out significant computing or communications activity may cause the computer to run noticeably slowly. Malicious programs are classified as Trojans if they do not attempt to inject themselves into other files (computer virus) or otherwise propagate themselves (worm).

A computer may host a Trojan via a malicious program a user is duped into executing files or browsing internet.
Please contact network administration department at +1-800-674-3208 (TOLL-FREE)

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to eliminate "ZEUS VIRUS DETECTED !!!" scam pop-ups using Combo Cleaner:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove zeus virus detected !!! pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

ZEUS VIRUS DETECTED !!! pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove zeus virus detected !!! pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove zeus virus detected !!! pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove zeus virus detected !!! pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
ZEUS VIRUS DETECTED !!! pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of ZEUS VIRUS DETECTED !!! pop-up on your mobile device.
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