Apple.com-scan-mac.live POP-UP Scam (Mac)

Also Known As: apple.com-scan-mac.live pop-up
Type: Mac Virus
Distribution: Moderate
Damage level: Medium

How to remove apple.com-scan-mac[.]live from Mac?

What is apple.com-scan-mac[.]live?

apple.com-scan-mac[.]live is a typical scam web page that scammers use to promote an unwanted application. In this case, the web page promotes the Cleanup My Mac app. Note that apple.com-scan-mac[.]live encourages people to download and install this app by displaying information about detected viruses, however, it is simply a fake virus alert. Neither scam websites nor apps promoted through them should be trusted. Redirects to dubious, deceptive sites often occur due to potentially unwanted applications (PUAs) installed on browsers or computers.

apple.com-scan-mac[.]live scam

When apple.com-scan-mac[.]live is visited, it displays a pop-up window stating that this web page has detected a trojan virus called "e.tre456_worm_osx". The window encourages users to remove it immediately. According to the text in the background, the system is infected with more than one trojan. It is stated that the Mac computer is infected with three viruses, a number of malicious programs, and one phishing/spyware program that might cause data loss and put banking information at risk. To remove these viruses, people are given five minutes and are encouraged to press the "Scan Now" button, which supposedly scans the system for viruses. When the scan is finished, it indicates that it has detected Tapsnake, CronDNS, and Dubfishicv viruses. To remove them, users are required to click the "REMOVE VIRUSES NOW" button. This button downloads the Cleanup My Mac unwanted app. Since this is a scam, we recommend that you simply ignore these suggestions.

These and other dubious web pages are often opened by PUAs, which, if installed, collect browsing-related details and serve deceptive and intrusive ads. PUAs record details relating to users' browsing habits such as IP addresses, geolocations, entered search queries, addresses of visited websites and other data that might include sensitive information. PUA developers share this data with third parties (potentially, cyber criminals) who misuse it to generate revenue. This can cause problems with browsing safety, privacy or even lead to identity theft. Furthermore, PUAs deliver various advertisements. Some examples include coupons, banners, surveys, and pop-ups. Typically, these are displayed via tools that enable placement of third party graphical content on any site. Therefore, they conceal underlying content of all visited websites. Furthermore, if clicked, these ads redirect people to potentially malicious websites or execute scripts that download and install other potentially unwanted apps.

Threat Summary:
Name apple.com-scan-mac.live pop-up
Threat Type Mac malware, Mac virus
Fake Claim The website delivers a fake message claiming that system is infected and encourages users to download a dubious system cleaner.
Serving IP Address 52.29.39.28
Promoted Unwanted Application Cleanup My Mac
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Removal

To eliminate apple.com-scan-mac.live pop-up our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

apple.com-scan-mac[.]live is very similar to many other scam pages of this type such as apple.com-shield[.]live, apple.com-monitor[.]live, and apple.com-mac-booster[.]live. All of these site are created to trick people into downloading and installing apps that supposedly eliminate viruses detected by the scam web pages. All PUAs are very similar. Generally, their main goal is to generate revenue for their developers by causing unwanted redirects, feeding users with ads, and gathering information. They provide no real value and only cause problems.

How did potentially unwanted applications install on my computer?

In most cases, PUAs infiltrate systems or browsers through intrusive advertisements or other software. PUAs are often downloaded and installed together with other, usually free software. This happens since developers bundle (include) unwanted apps into download/installation set-ups. They hide related information in "Custom", "Advanced" (or similar) settings and hope that people will download/install software without checking them. If users leave these settings unchanged, they allow PUAs to be downloaded and installed with regular software.

How to avoid installation of potentially unwanted applications?

Avoid downloading software and files using third party downloaders, Peer-to-Peer networks such as torrent clients eMule, unofficial pages and other similar sources. Download from official and trustworthy websites. Additionally, do not finish any download/installation setup without checking "Custom"/"Advanced" settings and deselecting offers to download or install apps. Furthermore, avoid clicking intrusive ads, especially on dubious websites. If clicked, they often open sites relating to pornography, adult dating, gambling, and so on. If these sites are being opened without clicking ads or unwanted apps appear on any web page, check the list of installed browser apps (extensions, plug-ins, add-ons) and remove all unwanted entries. The same applies to unwanted/suspicious programs installed on the computer/operating system. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented in the pop-up window (and on the background web page):

IMMEDIATE ACTION REQUIRED

We have detected a trojan virus (e.tre456_worm_osx) on your Mac.

Press OK to begin the repair process.

 

Text in the background:


Your system is infected with 3 viruses! Thursday, June 6, 2019 12:42 PM

Your Mac is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% - Immediate removal required!

The immediate removal of the viruses is required to prevent further system damage, loss of Apps, Photos or other files.
Traces of 1 phishing/spyware were found on your Mac with MacOS 10.14 Mojave.

Personal and banking information is at risk.

To avoid more damage click on 'Scan Now' immediately. Our deep scan will provide help immediately!
4 minute and 33 seconds remaining before damage is permanent.

Scan Now

Another variant of the apple.com-scan-mac[.]live web page:

Apple.com-scan-mac[.]live another version

apple.com-scan-mac[.]live providing fake scan results:

apple.com-scan-mac[.]live fake virus detections

Text presented on this page:

DOWNLOAD REQUIRED
Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.
VIRUS INFORMATION

Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...
REMOVE VIRUSES NOW
VIRUS REMOVAL

Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

At time of research, apple.com-scan-mac[.]live promoted the Cleanup My Mac potentially unwanted application:

Cleanup My Mac unwanted application

Appearance of apple.com-scan-mac[.]live scam (GIF):

Appearance of apple.com-scan-mac[.]live scam (GIF)

Instant automatic removal of apple.com-scan-mac.live pop-up: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of apple.com-scan-mac.live pop-up. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove unwanted applications promoted via apple.com-scan-mac.live using Combo Cleaner:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove apple.com-scan-mac.live pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

apple.com-scan-mac.live pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove apple.com-scan-mac.live pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove apple.com-scan-mac.live pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove apple.com-scan-mac.live pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
apple.com-scan-mac.live pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of apple.com-scan-mac.live pop-up on your mobile device.
We Recommend:

Get rid of apple.com-scan-mac.live pop-up today:

▼ REMOVE IT NOW with Combo Cleaner for Mac

Platform: macOS

Editors' Rating for Combo Cleaner:
Editors ratingOutstanding!

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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.