Remove LokiBot trojan from the system

Also Known As: FedEx Express email spam virus
Type: Trojan
Distribution: Moderate
Damage level: Severe

"FedEx Express Email Virus" removal guide

What is "FedEx Express Email Virus"?

"FedEx Express Email Virus" is yet another email spam campaign disguised as a shipment arrival notification from FedEx company. The main purpose of this campaign is to create the impression of legitimacy and trick recipients into opening a malicious attachment (typically, an archive file). Once opened/executed, the attachment injects LokiBot trojan into the system. LokiBot is a high-risk malware designed to gather various data and to save it in a remote server.

FedEx Express Email Virus

Now "FedEx Express Email Virus" spam campaign is rather simple. Cyber criminals send hundreds of thousands of deceptive emails that contain messages claiming that recipient's package has arrived and that detailed information is provided in the attached file. By doing so, crooks attempt (and often succeed) to create the impression of legitimacy and trick recipients into opening. Unfortunately, doing so results in an infiltration of the aforementioned LokiBot trojan. Be aware that FedEx is a completely legitimate company and it has nothing to do with this spam campaign. Cyber criminals often hide behind names of huge companies and governmental agencies, because recipients are way more likely to open attachments received from familiar names. When it comes to LokiBot, this malware poses huge threat to user's privacy. The trojan is designed to record various account credentials, such as logins/passwords, email data, and so on so forth. Note that there's an Android version of LokiBot which is even more advanced. It is capable of simulating various applications in order to trick users into performing various actions. For instance, LokiBot may open a bank account and display a notification falsely claiming that someone has transferred money to victim's account. Additionally, the notification encourages to enter account credentials. All collected data is stored in a remote server controlled by cyber criminals. Therefore, since these persons aim to generate as much revenue as possible, they can easily abuse stolen accounts via online purchases, direct financial transactions, etc. These persons may even attempt to borrow money from victim's contacts in email, social networks, and so forth. Therefore, victims may not only lose all of their savings, but also get into huge debts. In other words, presence of LokiBot may lead to huge financial losses and serious privacy issues. If you've opened attachments distributed via this spam campaign and you suspect that your system is infected, then you should immediately perform a full system scan using a reputable anti-virus suite and eliminate all detected threats.

Threat Summary:
Name FedEx Express email spam virus
Threat Type Trojan, Password stealing virus, Banking malware, Spyware
Hoax FedEx package delivery notification.
Attachment(s) FedEx Shipment Arrival Notification AWB Number 14282520765.r00
Detection Names (Malicious Attachment) Avast (Win32:CrypterX-gen [Trj]), BitDefender (Gen:Variant.Razy.530795), ESET-NOD32 (A Variant Of Win32/Injector.EGML), Kaspersky (Backdoor.Win32.Androm.stjf), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Payload LokiBot trojan
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software cracks.
Damage Stolen banking information, passwords, identity theft, victim's computer added to a botnet.
Removal

To eliminate FedEx Express email spam virus our malware researchers recommend scanning your computer with Spyhunter.
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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

There are dozens of email spam campaigns that share similarities with "FedEx Express Email Virus" ("Hydrotech Email Virus", "Maritime Email Virus", "Google Winner Email Scam", etc.) Some of them are used to proliferate malware, some are used to extract money from unsuspecting users. In any case, however, trusting such emails results may case a huge variety of issues, including high-risk system infections, various financial/data losses, privacy issues, and so on so forth.

How did "FedEx Express Email Virus" infect my computer?

As mentioned above, "FedEx Express Email Virus" spam campaign promotes a malicious attachment. At the time of research, the attached file was a .r00 archive which contained an executable presented as a delivery notification. Obviously, opening results in a malware infection. However, distributing archive files is rather unusual. In most cases, the attachments come in format of various Microsoft Office documents (Word, Excel, etc.) which contain malicious macros. Once opened, these attachments ask for a permission to run macro commands designed to download and install malware into the system. One way or another, the main reasons for such computer infections are poor knowledge and reckless behavior.

How to avoid installation of malware?

Always handle all email attachments with care. Files/links received from suspicious/unrecognizable email addresses should never be opened. Same goes for attachments that irrelevant and do not concern you. Be aware that crooks often send emails with statements that are too good to be true (e.g., that recipient has won a lottery, inherited something and so on so forth). Thus, you should never fall for that. It is also worth noting that more recent versions (2010 and above) of Microsoft Office are implemented with a "Protected View", which allows the software suite to open newly-downloaded documents in a "read only" format. This prevents malicious documents from automatically running macros. In summary, the key to computer safety is caution. If you've already opened "FedEx Express Email Virus" attachment, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in this email spam campaign:

Dear Customer,
Your parcel has arrived our office and ready regarding pickup.
Attached is the Original Shipping documents and BL as assigned to deliver to you. Notification for shipment event group "Picked up" for 27 June 29. AWB Number: 1428252043 Pickup Date: 09-07-2019 14:11:20 AM Service: PI Pieces: 1 Cust. Ref: Description: PARCEL,ETC DOC
Herewith concerning FedEx tracking link :hxxp://www. FedEx-usa.com/en/express/tracking.shtml?brand= FedEx&AWB=9798235215EVENT CATEGORY JUNE 12. 10:15 PM - Customs status updated -Shipment status may also be obtained from our Internet site under hxxp://track. FedEx-usa.com or Globally under hxxp://www. FedEx.com/trackPlease do not reply to this email. This is an automated application used only for sending proactive notifications

Screensnhot of LokiBot's process ("FedEx Shipment Arrival Notification AWB Number 14282520765.exe") in Windows Task Manager:

LokiBot trojan in Windows Task Manager

Malicious attachment (FedEx Shipment Arrival Notification AWB Number 14282520765.r00) distributed via "FedEx Express Email Virus" spam campaign:

Malicious attachment distributed through FedEx Express Email Virus spam campaign

Instant automatic removal of FedEx Express email spam virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of FedEx Express email spam virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

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How to remove malware manually?

Manual malware removal is a complicated task, usually it's better to let antivirus or anti-malware programs do it automatically. To remove this malware we recommend using  Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here's an example of a suspicious program running on user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager and identified a program that looks suspicious you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by Autoruns application and locate the malware file that you want to eliminate.

You should write down it full path and name. Note that some malware hides their process names under legitimate Windows process names. At this stage it's very important to avoid removing system files. After you locate he suspicious program you want to remove right click your mouse over it's name and choose "Delete"

locate the malware file you want to remove

After removing the malware through Autoruns application (this ensures that the malware won't run automatically on the next system startup) you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the file of the malware be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should help remove any malware from your computer. Note that manual threat removal requires advanced computer skills, it's recommended to leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it's better to avoid getting infected that try to remove malware afterwards. To keep your computer safe be sure to install latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections we recommend scanning it with Spyhunter for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
FedEx Express email spam virus QR code
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Platform: Windows

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