Remove the LokiBot trojan from the system

Also Known As: FedEx Express email spam virus
Type: Trojan
Distribution: Low
Damage level: Severe

"FedEx Express Email Virus" removal guide

What is "FedEx Express Email Virus"?

"FedEx Express Email Virus" is yet another spam email campaign disguised as a shipment arrival notification from the FedEx company. The main purpose of this campaign is to give the impression of legitimacy and trick recipients into opening a malicious attachment (typically, an archive file). Once opened/executed, the attachment injects LokiBot trojan into the system. LokiBot is high-risk malware designed to gather various data and save it to a remote server.

FedEx Express Email Virus

The "FedEx Express Email Virus" spam campaign is quite simple. Cyber criminals send hundreds of thousands of deceptive emails that contain messages claiming that the recipient's package has arrived and that detailed information is provided in the attached file. In this way, criminals attempt to give the impression of legitimacy and trick recipients into opening the file. Unfortunately, this will result in infiltration of the aforementioned LokiBot trojan. Be aware that FedEx is a legitimate company and has nothing to do with this spam campaign. Cyber criminals often hide behind names of large companies and governmental agencies, since recipients are much more likely to open attachments received from familiar organizations. LokiBot malware poses a significant threat to your privacy. The trojan records various account credentials, such as logins/passwords, email data, and so on. Note that there is an Android version of LokiBot, which is even more advanced and capable of simulating applications to trick users into performing various actions. For instance, LokiBot might open a  'bank account' window and display a notification falsely claiming that someone has transferred money to the victim's account. Additionally, the notification encourages users to enter account credentials. All collected data is stored on a remote server controlled by cyber criminals. Since these people aim to generate as much revenue as possible, they can misuse stolen accounts via online purchases, direct financial transactions, etc. These people might even attempt to borrow money from the victim's contacts in email accounts, social networks, and so on. Victims could lose savings and accrue considerable debt. Therefore, the presence of LokiBot can lead to financial loss and serious privacy issues. If you have opened attachments distributed via this spam campaign and you suspect that your system is infected, immediately perform a full system scan using a reputable anti-virus suite and eliminate all detected threats.

Threat Summary:
Name FedEx Express email spam virus
Threat Type Trojan, Password-stealing virus, Banking malware, Spyware
Hoax FedEx package delivery notification.
Attachment(s) FedEx Shipment Arrival Notification AWB Number 14282520765.r00
Detection Names (Malicious Attachment) Avast (Win32:CrypterX-gen [Trj]), BitDefender (Gen:Variant.Razy.530795), ESET-NOD32 (A Variant Of Win32/Injector.EGML), Kaspersky (Backdoor.Win32.Androm.stjf), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload LokiBot trojan
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen banking information, passwords, identity theft, victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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There are dozens of spam campaigns that share similarities with "FedEx Express Email Virus" including "Hydrotech Email Virus", "Maritime Email Virus", and "Google Winner Email Scam". Some are used to proliferate malware, whilst others are used to extort money from unsuspecting users. In any case, trusting these emails could result in a number of issues including high-risk system infections, financial/data loss, privacy issues, etc.

How did "FedEx Express Email Virus" infect my computer?

As mentioned, the "FedEx Express Email Virus" spam campaign promotes a malicious attachment. At time of research, the attached file was a .r00 archive, which contained an executable presented as a delivery notification. Opening this file results in a malware infection, however, distributing archive files is quite unusual. In most cases, the attachments come in the format of various Microsoft Office documents (Word, Excel, etc.), which contain malicious macros. Once opened, these attachments demand permission to run macro commands designed to download and install malware into the system. The main reasons for these computer infections are poor knowledge of these threats and careless behavior.

How to avoid installation of malware?

Handle all email attachments with care. Files/links received from suspicious/unrecognizable email addresses should never be opened. The same applies to attachments that are irrelevant or do not concern you. Be aware that criminals often send emails with statements that may seem too good to be true (e.g., the recipient has won a lottery, inherited some assets, etc.). In fact, they are - never fall for these tricks. More recent versions (2010 and later) of Microsoft Office are implemented with "Protected View", which allows the software suite to open newly-downloaded documents in a "read only" format. This prevents malicious documents from automatically running macros. In summary, the key to computer safety is caution. If you have already opened a "FedEx Express Email Virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in this spam email campaign:

Dear Customer,
Your parcel has arrived our office and ready regarding pickup.
Attached is the Original Shipping documents and BL as assigned to deliver to you. Notification for shipment event group "Picked up" for 27 June 29. AWB Number: 1428252043 Pickup Date: 09-07-2019 14:11:20 AM Service: PI Pieces: 1 Cust. Ref: Description: PARCEL,ETC DOC
Herewith concerning FedEx tracking link :hxxp://www. FedEx-usa.com/en/express/tracking.shtml?brand= FedEx&AWB=9798235215EVENT CATEGORY JUNE 12. 10:15 PM - Customs status updated -Shipment status may also be obtained from our Internet site under hxxp://track. FedEx-usa.com or Globally under hxxp://www. FedEx.com/trackPlease do not reply to this email. This is an automated application used only for sending proactive notifications

Screenshot of LokiBot process ("FedEx Shipment Arrival Notification AWB Number 14282520765.exe") in Windows Task Manager:

LokiBot trojan in Windows Task Manager

Malicious attachment (FedEx Shipment Arrival Notification AWB Number 14282520765.r00) distributed via "FedEx Express Email Virus" spam campaign:

Malicious attachment distributed through FedEx Express Email Virus spam campaign

Another variant of FedEx Express-themed spam email used to spread LokiBot malware:

FedEx Express-themed spam email used to spread LokiBot malware

Text presented within:

Subject: Delivery Notification


You Missed Your Package Delivery.
Scheduled For : Tuesday 22rd December 2020.

Attached is your parcel details.

Please arrange for re-delivery by reply to this email with your
Parcel details.

FedEx Express Delivery Department.

2020© FedEx Express. All rights reserved.

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
FedEx Express email spam virus QR code
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