How to prevent issues caused by TeamViewer scam?
What is TeamViewer scam?
TeamViewer is a legitimate software used to connect to remote computers, provide remote support, transfer files between different computers and so on. However, there are scammers who use this software for malevolent purposes. In order to trick people into installing TeamViewer scammers often use various scam websites. One of the examples is a tech-support scam page claiming that visitor's computer might be at risk. Very often people do not visit websites of this kind on purpose, they are opened by potentially unwanted applications (PUAs) that are installed on browsers or operating systems.
In this case scammers try to trick people into installing TeamViewer through a tech-support scam page that is disguised as an official Microsoft Support page. However, the actual Microsoft company has nothing to do with this scam page. According to this site, the system has detected some unusual activity that might harm a computer and could be used to track financial activities. Visitors are encouraged to report this problem by calling the "+(888) 756-6301" number or/and to allow "technical support" to connect to a computer through TeamViewer. One way or another, scammers use pages of this type to trick people into downloading and installing some computer protection software (packages) that cost from $200 to $1000 or to pay money for their remote support services. It is very likely that they might use TeamViewer (or/and tech-support scam page) to trick people into installing some other unwanted software as well. Note, by allowing scammers to connect to a computer remotely user's risk to get their computers infected with some malware like ransomware. Either way, it is strongly recommended not to trust websites of this type and more importantly, not to allow scammers to connect to a computer through software like TeamViewer. Scams that are designed to trick people into installing TeamViewer can be reported by clicking this link.
Quite often scam pages are opened by installed PUAs. Apps of this type open shady pages, display ads and gather various data. When installed, they often display ads (like coupons, banners, surveys, pop-ups and so on) that, if clicked, open untrustworthy websites or case unwanted downloads or/and installations. They also gather IP addresses, entered search queries, addresses of opened pages, geolocations and so on. People who develop these apps usually share all collected data with other parties who misuse it to generate revenue. Sometimes these parties are various cyber criminals.
|Name||TeamViewer pop-up scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||According to this scam, it has detected some unusual activity that can be prevented by contacting scammers|
|Tech Support Scammer Phone Number||+(888) 756-6301|
|Distributed Software||TeamViever and possibly other, unwanted software.|
|Detection Names (nestoreritrea[.]icu)||BitDefender (Malware), CyRadar (Malicious), Fortinet (Phishing), Kaspersky (Malware), Full List Of Detections (VirusTotal)|
|Serving IP address (nestoreritrea[.]icu)||22.214.171.124|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Additional Information||TeamViewer is a legitimate software that scammers use to trick people into installing unwanted software and paying money for it.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
To eliminate TeamViewer pop-up scam our malware researchers recommend scanning your computer with Spyhunter.
What most scams of this type have in common is that scammers use them to trick people into installing paid unwanted software. It is important not to trust these scams and never call the provided numbers (or install offered software). Examples of similar scams are "ERROR # MS-0x8024402C", "HARDDISK_ROOT KIT_TROJAN_HIJACK.EXE" and "Windows Antivirus - Critical Alert". PUAs that open pages of this type usually are advertised as regular, harmless applications. Nevertheless, people who have them installed usually are forced to see unwanted ads and visit untrustworthy websites. besides, developers use these apps to collect various information about their browsing habits.
How did potentially unwanted applications install on my computer?
Potentially unwanted apps usually are downloaded and installed via intrusive (deceptive) ads, or when software developers employ a marketing method called "bundling". They use this method as a way to trick people into downloading and installing PUAs together with other software by hiding them in "Custom", "Advanced" and other similar settings/options of their setups. As a rule, information about additionally included apps is not disclosed properly. However, PUAs cannot be downloaded and/or installed without people giving a permission for that. Typically, they do it unintentionally when they leave all the mentioned settings unchecked and unchanged.
How to avoid installation of potentially unwanted applications?
All software should be downloaded from official (trustworthy) websites. We do not recommend to use third party downloaders (or installers), unofficial websites, Peer-to-Peer networks (like eMule, torrent clients) and other similar channels. If a download or installation setup contains settings like "Custom", "Advanced", they should be checked. In other words, it is not recommended to complete any setup without dismissing offers to download or install unwanted software. Moreover, ads that are displayed on untrustworthy websites, such as gambling, pornography, adult dating and other similar sites redirect to other untrustworthy pages (or lead to unwanted downloads, installations). If a browser opens shady websites or displays intrusive ads, then remove all unwanted extensions, plug-ins or add-ons that are (if are) installed on it. The same should be done with unwanted programs that are installed on the operating system (computer). If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them.
Instant automatic removal of TeamViewer pop-up scam:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of TeamViewer pop-up scam. Download it by clicking the button below:
- What is TeamViewer scam?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the teamviewer pop-up scam, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the teamviewer pop-up scam, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with teamviewer pop-up scam removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious add-ons from Microsoft Edge:
Click the three horizontal dots icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".
Click the three horizontal dots icon (at the top right corner of Microsoft Edge), and select Settings.
In the opened tab, click the "Choose what to clear" button.
Click Show more and select everything, and then click the "Clear" button.
- If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove teamviewer pop-up scam from your computer, please ask for assistance in our malware support forum.
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