How to avoid redirects to scam web pages

Also Known As: "ERROR # MS-0x8024402C" virus
Distribution: Low
Damage level: Medium

"ERROR # MS-0x8024402C" removal instructions

What is "ERROR # MS-0x8024402C"?

"ERROR # MS-0x8024402C" is one of many tech-support scam websites claiming that it has detected an error and encouraging visitors to call the number displayed. We strongly recommend that you ignore websites of this type, since scammers use them to extort money from unsuspecting users. Typically, people do not visit these sites intentionally. Browsers or operating systems open them, since they are infected with potentially unwanted applications (PUAs).

ERROR # MS-0x8024402C scam

Browsers open the "ERROR # MS-0x8024402C" scam page in a full-screen mode. According to the displayed text, this site has detected a critical error (MS-0x8024402C) caused by malware installed on the visitor's computer. The page encourages visitors not to close it, since this might cause further damage. It is also stated that installed malware was used to steal information such as Facebook and email account logins, credit card details, and other data/media such as photos and documents. To remove malicious software from their computers, visitors are encouraged to call the "+1 (833) 461 9779" number immediately. This scam page is disguised as an official Microsoft site, however, this company has nothing to do with it. Generally, scammers use these pages to trick people into paying for their services (such as malware removal) or software that will supposedly fix the problem (errors, viruses, and so on). To exit full-screen mode enabled by this page, press the "Esc" key on the keyboard. It can then be closed as any regular page. If it cannot be closed in the normal way, close the browser (end its process) through Task Manager. Do not restore the closed session, since the browser will reopen the same scam website.

PUAs open untrustworthy websites, cause unwanted redirects, and gather information such as IP addresses, geolocations, addresses of opened sites, entered search queries, and so on. The people behind these apps share the data with other parties who might be cyber criminals. These third parties misuse private data to generate revenue. Therefore, having apps of this type installed on your system can lead to serious problems such as identity theft or cause privacy/browsing safety and other issues. Uninstall all PUAs immediately.

Threat Summary:
Name "ERROR # MS-0x8024402C" virus
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim This tech-support scam claims that it has detected an error that was caused by installed malware.
Tech Support Scammer Phone Number +1 (833) 461 9779
Related Domain kfykv[.]club
Detection Names (kfykv[.]club) Kaspersky (Malware), Full List Of Detections (VirusTotal)
Serving IP Address 104.27.133.152
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Removal

To eliminate ERROR # MS-0x8024402C virus our malware researchers recommend scanning your computer with Spyhunter.
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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

There are many examples of other similar pages, including "HARDDISK_ROOT KIT_TROJAN_HIJACK.EXE", "Windows Antivirus - Critical Alert", and "Hard Drive Safety Delete". Typically, scammers use these site to extort money from people. When contacted, they urge people to solve the "problem" with paid software or services. Never trust these sites. The same applies to PUAs, which are often the reason behind redirects to dubious web pages. Typically, developers present them as useful and legitimate, however, they deliver no real value and simply cause issues.

How did potentially unwanted applications install on my computer?

PUAs can sometimes be downloaded from their websites, however, users often download and install them unintentionally - they are tricked when developers use the "bundling" method. They include PUAs into the set-ups of other software. These unwanted apps are usually hidden in "Custom", "Advanced" and other similar settings/options of the download or installation set-ups. Furthermore, many people download and install PUAs when they leave settings available in the set-ups unchanged. In other cases, this happens when they click dubious, deceptive ads that run certain scripts.

How to avoid installation of potentially unwanted applications?

Download software and files from trustworthy, official websites, especially if it is free. Examples of dubious download sources are Peer-to-Peer networks (torrent clients, eMule, and so on), unofficial pages, third party downloaders and other channels of this kind. Do not use third party installers. Install programs properly. Check all "Advanced", "Custom" and other similar options/settings and opt-out of offers to download or install unwanted apps. Bear in mind that intrusive advertisements cannot be trusted, since most redirect to untrustworthy websites or start unwanted downloads. If intrusive ads appear or your browser opens dubious web pages, check extensions, plug-ins, and add-ons installed on the browser and programs on the computer. Uninstall all suspicious or unwanted software immediately. If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them.

The appearance of " ERROR # MS-0x8024402C" scam (GIF):

ERROR # MS-0x8024402C scam gif

Text presented in " ERROR # MS-0x8024402C" scam:

** Microsoft Windows Warning Alert **

ERROR # MS-0x8024402C

Please call us immediately at: +1 (833) 461 9779.
Do not ignore this critical alert..
If you close this page, your computer access will be disabled to prevent further damage to our network. Your computer has alerted us that it has been infected with a pornographic spyware and virus.

The following information is being stolen:
 A.Facebook Logins
 B.Credit Card Details
 C.Email Account Logins
 D.Photos and documents stored on this computer.
You must contact us immediately so that our expert engineers can walk you through the removal process over the phone to protect your identity. Please call us within the next 5 minutes to prevent your computer from being disabled or from any information loss.

Microsoft Toll Free:+1 (833) 461 9779

Instant automatic removal of ERROR # MS-0x8024402C virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of ERROR # MS-0x8024402C virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "error # ms-0x8024402c" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "error # ms-0x8024402c" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "error # ms-0x8024402c" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "error # ms-0x8024402c" virus from your computer, please ask for assistance in our malware support forum.

Post a comment:
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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
ERROR # MS-0x8024402C virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "ERROR # MS-0x8024402C" virus on your mobile device.
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Platform: Windows

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