Avoid contacting scammers who deploy the ERROR # ER36dx9832(3) scam

Also Known As: "ERROR # ER36dx9832(3)" virus
Distribution: Low
Damage level: Medium

"ERROR # ER36dx9832(3)" removal instructions

What is "ERROR # ER36dx9832(3)"?

"ERROR # ER36dx9832(3)" is a fake error message that is displayed on a tech-support scam website. Typically, scammers use websites of this type to trick people into calling the number provided. Do not trust this, or other similar scam messages. More importantly, do not call these scammers. People do not generally visit these pages intentionally - browsers usually open them due to potentially unwanted applications (PUA) installed on the browser or operating system.

ERROR # ER36dx9832(3) scam

This tech-support scam website is disguised as a warning alert from Windows. Note, Microsoft and their operating systems have nothing do to with this or other scams. Scammers use names of well-known companies to lend credibility to their rogue sites. Research shows that the "ER36dx9832(3)" error does not exist, or at least it has not yet been reported. Visitors of this scam are encouraged not to ignore this error and call the "+1-865-277-6389" number immediately. It is stated that ignoring it and closing the site will disable access to the computer. It is also mentioned that the aforementioned error occurred due to a virus that is installed on the visitor's computer. By calling the number, people can supposedly contact a helpline, which will help them to fix the error and remove virus that caused it. In fact, these are scammers who attempt to trick callers to pay for unnecessary, dubious software or remote services. Do not trust any scam websites or scammers responsible for them. Their main goal is to extort money from unsuspecting people. If your browser opens a website of this type, close it and do not return to it. If it cannot be closed in the normal way, use Task Manager and end the browser process. Do not restore the previously closed session, since this will reopen the same tech-support scam site.

Many people are forced to visit scam websites due to PUAs installed on their browsers or computers. These also feed users with intrusive ads and gather information. PUAs deliver coupons, banners, surveys, pop-up ads, and other advertisements that conceal underlying content of opened web pages. When clicked, these ads open dubious (potentially, malicious) websites or run scripts that download or install unwanted, potentially malicious software. Most PUAs gather information such as URLs of visited websites, IP addresses, geolocations, entered search queries, etc. In some cases, collected data might include personal, sensitive details. Furthermore, developers of PUAs might share the details with cyber criminals who misuse private details to generate revenue.

Threat Summary:
Name "ERROR # ER36dx9832(3)" virus
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim According to this scam, there is an error on the system that was caused by a virus.
Tech Support Scammer Phone Number +1-865-277-6389
Detection Names (wini9323xxo[.]cf) Fortinet (Phishing), Full List Of Detections (VirusTotal)
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

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"ERROR # ER36dx9832(3)" is just one of many scam websites designed to extort money from unsuspecting people. Scammers attempt this by encouraging them to purchase software or services that will supposedly resolve the problem (fix the error, remove the virus, and so on). Some examples of other similar scams are "ERROR # MS-0x8024402C", "HARDDISK_ROOT KIT_TROJAN_HIJACK.EXE", and "Windows Antivirus - Critical Alert". PUAs that open these pages are promoted as useful, however, most cause problems with browsing safety, privacy, and put users at risk of identity theft.

How did potentially unwanted applications install on my computer?

Most people download and install unwanted apps (PUAs) unintentionally through clicked intrusive (deceptive) advertisements or when software developers use the "bundling" method, which tricks people into downloading and installing PUAs with other, regular software (through download or installation set-ups of other programs). To achieve this, they hide information about additional apps in "Custom", "Advanced", and other similar settings of set-ups, and hope that people leave them unchanged. Unfortunately, many people download and install programs without checking settings available in the set-ups. By leaving them unchanged, they agree by default to download/installation of additional, potentially unwanted software.

How to avoid installation of potentially unwanted applications?

Download/install all software and browse the web with care. Download from official and trustworthy websites and using direct links. Other channels such as third party downloaders, Peer-to-Peer networks (like eMule, torrents), unofficial pages, etc., should not be trusted. When a setup contains "Custom", "Advanced" and other similar settings, check them. Dismiss offers to install or download unwanted apps before completing the download or installation process. If a browser causes redirects to untrustworthy websites or displays unwanted ads, this might be due to installed PUAs. To resolve this problem, remove all unwanted add-ons, plug-ins, and extensions installed on the browser and programs installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

Text presented in "ERROR # ER36dx9832(3)" scam:

Windows Warning Alert
ERROR # ER36dx9832(3)
Please call us immediately at: +1-865-277-6389 (Helpline)
Do not ignore this critical alert.
If you close this page, your computer access will be disabled.

The server reports that is is from Suspicious activity detected on your IP address due to harmful virus installed in your computer. Call Helpline now @ +1-865-277-6389 for any assistance.

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "error # er36dx9832(3)" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "error # er36dx9832(3)" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "error # er36dx9832(3)" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the "error # er36dx9832(3)" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "error # er36dx9832(3)" virus from your computer, please ask for assistance in our malware support forum.

Post a comment:
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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
ERROR # ER36dx9832(3) virus QR code
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