Avoid contacting scammers who deploy the ERROR # ER36dx9832(3) scam
Written by Tomas Meskauskas on
(updated)
"ERROR # ER36dx9832(3)" removal instructions
What is "ERROR # ER36dx9832(3)"?
"ERROR # ER36dx9832(3)" is a fake error message that is displayed on a tech-support scam website. Typically, scammers use websites of this type to trick people into calling the number provided. Do not trust this, or other similar scam messages. More importantly, do not call these scammers. People do not generally visit these pages intentionally - browsers usually open them due to potentially unwanted applications (PUA) installed on the browser or operating system.
This tech-support scam website is disguised as a warning alert from Windows. Note, Microsoft and their operating systems have nothing do to with this or other scams. Scammers use names of well-known companies to lend credibility to their rogue sites. Research shows that the "ER36dx9832(3)" error does not exist, or at least it has not yet been reported. Visitors of this scam are encouraged not to ignore this error and call the "+1-865-277-6389" number immediately. It is stated that ignoring it and closing the site will disable access to the computer. It is also mentioned that the aforementioned error occurred due to a virus that is installed on the visitor's computer. By calling the number, people can supposedly contact a helpline, which will help them to fix the error and remove virus that caused it. In fact, these are scammers who attempt to trick callers to pay for unnecessary, dubious software or remote services. Do not trust any scam websites or scammers responsible for them. Their main goal is to extort money from unsuspecting people. If your browser opens a website of this type, close it and do not return to it. If it cannot be closed in the normal way, use Task Manager and end the browser process. Do not restore the previously closed session, since this will reopen the same tech-support scam site.
Many people are forced to visit scam websites due to PUAs installed on their browsers or computers. These also feed users with intrusive ads and gather information. PUAs deliver coupons, banners, surveys, pop-up ads, and other advertisements that conceal underlying content of opened web pages. When clicked, these ads open dubious (potentially, malicious) websites or run scripts that download or install unwanted, potentially malicious software. Most PUAs gather information such as URLs of visited websites, IP addresses, geolocations, entered search queries, etc. In some cases, collected data might include personal, sensitive details. Furthermore, developers of PUAs might share the details with cyber criminals who misuse private details to generate revenue.
| Name | "ERROR # ER36dx9832(3)" virus |
| Threat Type | Phishing, Scam, Social Engineering, Fraud |
| Fake Claim | According to this scam, there is an error on the system that was caused by a virus. |
| Tech Support Scammer Phone Number | +1-865-277-6389 |
| Detection Names (wini9323xxo[.]cf) | Fortinet (Phishing), Full List Of Detections (VirusTotal) |
| Symptoms | Fake error messages, fake system warnings, pop-up errors, hoax computer scan. |
| Distribution methods | Compromised websites, rogue online pop-up ads, potentially unwanted applications. |
| Damage | Loss of sensitive private information, monetary loss, identity theft, possible malware infections. |
| Malware Removal (Windows) | To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes. |
"ERROR # ER36dx9832(3)" is just one of many scam websites designed to extort money from unsuspecting people. Scammers attempt this by encouraging them to purchase software or services that will supposedly resolve the problem (fix the error, remove the virus, and so on). Some examples of other similar scams are "ERROR # MS-0x8024402C", "HARDDISK_ROOT KIT_TROJAN_HIJACK.EXE", and "Windows Antivirus - Critical Alert". PUAs that open these pages are promoted as useful, however, most cause problems with browsing safety, privacy, and put users at risk of identity theft.
How did potentially unwanted applications install on my computer?
Most people download and install unwanted apps (PUAs) unintentionally through clicked intrusive (deceptive) advertisements or when software developers use the "bundling" method, which tricks people into downloading and installing PUAs with other, regular software (through download or installation set-ups of other programs). To achieve this, they hide information about additional apps in "Custom", "Advanced", and other similar settings of set-ups, and hope that people leave them unchanged. Unfortunately, many people download and install programs without checking settings available in the set-ups. By leaving them unchanged, they agree by default to download/installation of additional, potentially unwanted software.
How to avoid installation of potentially unwanted applications?
Download/install all software and browse the web with care. Download from official and trustworthy websites and using direct links. Other channels such as third party downloaders, Peer-to-Peer networks (like eMule, torrents), unofficial pages, etc., should not be trusted. When a setup contains "Custom", "Advanced" and other similar settings, check them. Dismiss offers to install or download unwanted apps before completing the download or installation process. If a browser causes redirects to untrustworthy websites or displays unwanted ads, this might be due to installed PUAs. To resolve this problem, remove all unwanted add-ons, plug-ins, and extensions installed on the browser and programs installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.
Text presented in "ERROR # ER36dx9832(3)" scam:
Windows Warning Alert
ERROR # ER36dx9832(3)
Please call us immediately at: +1-865-277-6389 (Helpline)
Do not ignore this critical alert.
If you close this page, your computer access will be disabled.The server reports that is is from Suspicious activity detected on your IP address due to harmful virus installed in your computer. Call Helpline now @ +1-865-277-6389 for any assistance.
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:
- What is "ERROR # ER36dx9832(3)"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon 
(at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
Optional method:
If you continue to have problems with removal of the "error # er36dx9832(3)" virus, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon 
(at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
Optional method:
If you continue to have problems with removal of the "error # er36dx9832(3)" virus, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu 
(at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.
Optional method:
Computer users who have problems with "error # er36dx9832(3)" virus removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Optional method:
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon 
(at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
Optional method:
If you continue to have problems with removal of the "error # er36dx9832(3)" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Summary:
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
Removal assistance:
If you are experiencing problems while trying to remove "error # er36dx9832(3)" virus from your computer, please ask for assistance in our malware support forum.
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Outstanding!