Avoid redirects to you-have-1-message-about-your-device page

Also Known As: you-have-1-message-about-your-device pop-up
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to stop redirects to "you-have-1-message-about-your-device"?

What is "you-have-1-message-about-your-device"?

"you-have-1-message-about-your-device" is a line from a link of a deceptive website that is designed to trick people into believing that their devices are infected with viruses and downloading an app called VPN. This page is disguised as official Apple Security. website. It is known that scammers behind this page target mostly iPhone users, however, it is very likely that this page could be used to deceive iPad and Mac users too. One way or another, websites of this type should be ignored and apps promoted through them should not be used/installed. It is worth mentioning that people usually do not visit such websites intentionally, quite often they are forced by potentially unwanted applications (PUAs) that are installed on their browsers or operating systems.

you-have-1-message-about-your-device scam

At first this website enables a pop-up that is disguised as a system notification. This pop-up encourages users to read some important information regarding their devices. As stated in the main page, a device is infected with three viruses that have damaged and infected its battery. If detected malware will not be removed immediately, it may cause further damage. To remove those fake viruses this page offers visitors to install an app that can be downloaded from the Apple App Store. It is very likely that this VPN app is legitimate, however, we do not recommend to download and install applications that are advertised through scam websites like this one.

When scam pages get opened on desktop computers, it usually happens because there is some potentially unwanted app installed on the operating system or browser. Either way, after installation PUAs start to gather various details related to user's browsing habits. For example, entered search queries, addresses of visited websites, geolocations, IP addresses, and so on. Typically, people behind these apps share all gathered information with other parties (potentially cyber criminals) who misuse it to generate revenue. Furthermore, these apps usually feed users with unwanted, intrusive ads too. They display ads like coupons, banners, surveys, pop-ups, and so on. If clicked, these ads open potentially malicious websites or start downloads (or/and installations) of unwanted software.

Threat Summary:
Name you-have-1-message-about-your-device pop-up
Threat Type Mac malware, Mac virus
Serving IP Address 5.9.122.122
Detection Names Full List Of Detections (VirusTotal)
Promoted Application VPN
Symptoms Your device became slower than normal, you see unwanted pop-up ads, you get redirected to shady websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
Damage Internet browsing tracking (potential privacy issues), displaying of unwanted ads, redirects to shady websites, loss of private information.
Removal

To eliminate you-have-1-message-about-your-device pop-up our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

There are many deceptive, scam websites on the Internet, some other examples are safari-protection[.]com, thevpnsafety[.]com and safetyvpn[.]net. In most cases websites of this kind are designed to promote some questionable (or even legitimate) app in deceptive ways. To be more precise, by displaying messages about detected errors, viruses and other problems that supposed to be fixed/solved with some application. None of these websites are trustworthy, apps that are advertised through them should not be trusted as well. Same applies to PUAs that usually are responsible for causing redirects to the websites of the aforementioned type. We recommend to uninstall all PUAs as soon as possible.

How did potentially unwanted applications install on my computer?

Typically, PUAs are being installed through deceptive advertisements that people intentionally (or accidentally) click, or when developers use the deceptive marketing method called "bundling". They use this method to trick people into downloads and installations of PUAs by including them in setups of other software. As a rule, they hide information about additionally included software in options of various setups like "Custom", "Advanced", "Manual" and so on. When users leave such settings unchecked and unchanged, they give various PUAs permission to be downloaded or installed through a setup of some program that they downloaded from the web willingly.

How to avoid installation of potentially unwanted applications?

We advise to download software from official, trustworthy websites and using direct links, especially if desired software is free. It is not recommended to use third party downloaders/installers, Peer-to-Peer networks like torrent clients, eMule etc., unofficial websites and other similar channels to download any files or programs. If a setup contains any settings like "Advanced", "Custom", then we recommend to check them and opt-out offers to download or install any unwanted apps. Additionally, we do not recommend to click ads, especially when they are displayed on pages related to gambling, pornography, adult dating , and so on. These ads often cause redirects to other shady pages or downloads, installations of potentially malicious applications. To stop unwanted redirects from happening or ads from appearing appear regularly, it is required to remove all unwanted, suspicious or unknown extensions, plug-ins, add-ons that are installed on a browser and programs of this type that are installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Appearance of "you-have-1-message-about-your-device" scam (GIF):

Text in a fake system notification:

(1) SYSTEM NOTIFICATION
Please Read Important Notification Regarding Your iOS Device.

Screenshot of the main page:

you-have-1-message-about-your-device main page

Text in this page:

Apple Security

(3) Viruses has been detected on your iPhone and battery has been infected damaged.

If you do not remove this malware now, it may cause more damage to your device. How to fix this:

Step 1: Tap the button below & install the recommended virus protection tool for free from the AppStore.

Step 2: Run the app to remove all malware to repair your phone to 100%

Download and Install

Screenshot of this scam page promoting a VPN app:

you-have-1-message-about-your-device promoted VPN

To enable pop-up blocking, fraudulent website warnings, and remove web browsing data in mobile Apple devices, follow these steps:

First, go to "Settings", then scroll down to find and tap "Safari".

remove pop-ups and clear cache step 1

Check if the "Block Pop-ups" and "Fraudulent Website Warning" toggles are enabled. If not, enable them immediately. Then, scroll down and tap "Advanced".

disable pop-ups and clear cache step 2

Tap "Website Data" and then "Remove All Website Data".

disable pop-ups and clear cache step 3

Instant automatic removal of you-have-1-message-about-your-device pop-up: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of you-have-1-message-about-your-device pop-up. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX","NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove you-have-1-message-about-your-device pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

you-have-1-message-about-your-device pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove you-have-1-message-about-your-device pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove you-have-1-message-about-your-device pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove you-have-1-message-about-your-device pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
you-have-1-message-about-your-device pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of you-have-1-message-about-your-device pop-up on your mobile device.
We Recommend:

Get rid of you-have-1-message-about-your-device pop-up today:

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Platform: macOS

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