Remove Phoenix keylogger from the system

Also Known As: Phoenix malware
Type: Trojan
Distribution: Low
Damage level: Severe

Phoenix virus removal guide

What is Phoenix?

Phoenix is the name of a malicious program that is classified as keylogger (keystroke logger). Typically, software of this type is designed to record keys that are being pressed on a keyboard. In other words, to monitor/record keyboard input. This particular malware is capable of downloading and executing files on an infected computer and taking screenshots. In order to avoid any (serious) problems that could be caused using Phoenix it is recommended to uninstall it from the operating system as soon as possible.

Phoenix malware

As a rule, cyber criminals use keystroke loggers to steal data such as entered logins, passwords, and other confidential information. Recorded inputs could be used to steal various accounts, like banking, email, social networking, cryptocurrency wallets and other accounts. Cyber criminals could use the to make money transactions or purchases, trick other people into transferring money to them, spread malware, and so on. Either way, they might misuse stolen details to generate revenue in various ways. Phoenix can be used to download and execute various files as well. It is very likely that cyber criminals use it to spread other malicious software, for example, ransomware. Ransomware is a high-risk malware that is usually designed to encrypt files stored on a computer so that cyber criminals could blackmail their victims and force the to pay a ransom. Another feature available on Phoenix is screenshot capturing. It can be used to take screenshots so that cyber criminals could see what a victim does with a computer. For example, it could be used to take screenshots of opened personal documents, or capture other confidential details. Either way, cyber criminals who spread Phoenix seek to steal personal information that could be misused to generate revenue in fraudulent ways.

Threat Summary:
Name Phoenix malware
Threat Type Keystroke Logger, Password stealing virus, Banking malware, Spyware
Detection Names Avast (Win32:DropperX-gen [Drp]), BitDefender (Gen:Variant.Razy.531330), ESET-NOD32 (A Variant Of MSIL/Kryptik.SVQ), Kaspersky (HEUR:Trojan.MSIL.Crypt.gen), Full List (VirusTotal)
Payload Phoenix can be used to download and execute various malware.
Symptoms Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software cracks.
Damage Stolen banking information, passwords, identity theft, installations of additional malware.
Removal

To eliminate Phoenix malware our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

More examples of malware that operates as a keystroke logger are SystemBC, Amadey and Torpig. Typically, programs of this type are used with a purpose to record pressed keys and steal personal, confidential information. In most cases cyber criminals use them to steal various passwords. Either way, most victims experience problems related to privacy, identity theft, monetary loss, and so on. Besides, people who have keystroke loggers installed on their systems are unaware that their actions are being monitored.

How did Phoenix infiltrate my computer?

To proliferate various malware cyber criminals usually use spam campaigns, fake software updating tools/updaters, untrustworthy file or software download sources, unofficial activation ('cracking') tools and Trojans. They use spam campaigns to spread malware cia emails that contain malicious attachments (or web links that download such files). Some examples of attachments that they usually attach are Microsoft Office or PDF documents, archive files (ZIP, RAR, and other files of this type), executable files like .exe, JavaScript files, and so on. If opened, these attachments install one or other malicious program. Fake software updaters usually download and install malicious programs instead of updating installed software or exploit bugs, flaws of outdated software that is already installed on a computer. Peer-to-Peer networks (like torrent clients, eMule) various free file hosting websites, freeware download websites, third party downloaders, and other similar channels can be used to spread malicious programs too. To trick people into installing malware, cyber criminals present malicious files as legitimate. If downloaded and opened, those files infect systems with malware. Software 'cracking' tools infect systems when they install malicious software instead of activating paid (installed) software for free. Trojans are malicious programs that usually are designed to spread other programs of this type. If there is a Trojan installed on a computer, then it is very likely that it will cause chain infection.

How to avoid installation of malware?

Attachments (or web links) included in irrelevant emails that are received from unknown, suspicious addresses should not be opened. Typically, cyber criminals present their emails (or/and attachments) as important, official, etc. Unofficial activation/'cracking' tools often cause installations of malware and it is not even legal to use them. Tools of this type should be avoided. Furthermore, installed software should be updated using implemented functions or tools that are provided by the official software developers. Programs should be downloaded from official websites, other sources that we mentioned above can be used to distribute malicious programs. And finally, we recommend to have a reputable anti-virus or anti-spyware software installed and scan operating system with it regularly. If you believe that your computer is already infected, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Phoenix download page:

phoenix keylogger download website

 Subscription prices of Phoenix:

phoenix pricing list

Instant automatic removal of Phoenix malware: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Phoenix malware. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task, usually it's better to let antivirus or anti-malware programs do it automatically. To remove this malware we recommend using  Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here's an example of a suspicious program running on user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager and identified a program that looks suspicious you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by Autoruns application and locate the malware file that you want to eliminate.

You should write down it full path and name. Note that some malware hides their process names under legitimate Windows process names. At this stage it's very important to avoid removing system files. After you locate he suspicious program you want to remove right click your mouse over it's name and choose "Delete"

locate the malware file you want to remove

After removing the malware through Autoruns application (this ensures that the malware won't run automatically on the next system startup) you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the file of the malware be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should help remove any malware from your computer. Note that manual threat removal requires advanced computer skills, it's recommended to leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it's better to avoid getting infected that try to remove malware afterwards. To keep your computer safe be sure to install latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections we recommend scanning it with Spyhunter for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Phoenix malware QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Phoenix malware on your mobile device.
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Platform: Windows

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