How to get rid of AgileHelp adware?

Also Known As: Ads by AgileHelp
Type: Mac Virus
Distribution: Moderate
Damage level: Medium

How to remove AgileHelp from Mac?

What is AgileHelp?

AgileHelp is the name of a potentially unwanted application (PUA) which supposed to enhance browsing experience in some way. However, instead of operating as advertised this app feeds users with intrusive advertisements and records various data. Applications of this type are classified as adware. In most cases people download and install adware inadvertently, quite often they get tricked into it.

AgileHelp adware

Like most adware-type applications, AgileHelp serves intrusive advertisements. Typically, ads of this kind conceal underlying content of visited websites. Besides, ads displayed by adware, if clicked, usually open potentially malicious, untrustworthy websites. Also, they might run scripts that are designed to download (and/or install) more unwanted software. Research shows that AgileHelp record not only browsing data (IP addresses, geolocations, entered search queries, addresses of visited websites, etc.), but also personal, confidential information. It collects data from browsers and websites such as saved passwords, credit cards details, phone numbers, and so on. Typically, adware developers use (misuse) gathered information to generate revenue, also, they often share it with third parties (potentially cyber criminals) who misuse it too. People who use AgileHelp (or have it installed) risk to have their identities stolen, experience problems related to browsing safety, privacy, etc. We strongly recommend to uninstall this or any other adware from the operating system and browser as soon as possible and avoid downloading (and installing) apps of this type in the future.

Threat Summary:
Name Ads by AgileHelp
Threat Type Adware, Mac malware, Mac virus
Detection Names Full List (VirusTotal)
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Removal

To eliminate Ads by AgileHelp our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

AgileHelp is very similar to TopLookup, UltraModel, DiscoveryEngine and many other adware-type apps. Their developers advertise them as legitimate, useful applications that supposed to help users to browse the web more easily. However, these are completely useless. They do not function as advertised or provide any other value. Typically, they are designed to generate revenue for their developers by serving ads and recording various data.

How did AgileHelp install on my computer?

In most cases adware and other unwanted apps get downloaded and/or installed together with some other software that people download from the Internet. To be more precise, when developers distribute them using a deceptive marketing method called "bundling". It means that they include unwanted apps in setups of other, mostly free programs. Typically, offers to download or install additional (unwanted) software are hidden in "Custom", "Advanced" and other similar settings of download or installation setups. When people download and install programs without changing those settings, then they allow for PUAs to be downloaded or installed through a setup of some wanted software. Additionally, unwanted downloads and installations can be caused through deceptive advertisements. There are ads that, if clicked, execute certain scripts that download and/or install unwanted, potentially malicious software.

How to avoid installation of potentially unwanted applications?

Software should be downloaded from reliable, official websites and via direct download links. All other sources (tools) such as Peer-to-Peer networks (like torrent clients, eMule), unofficial websites, third party downloaders, installers, etc., should not be used to download or install any software. Also, it is important to dismiss offers to install or download any unwanted software before completing any download or installation process. Those offers usually can be found in settings of setups like "Custom", "Advanced", and so on. Intrusive ads that are displayed on shady websites should not be clicked. They might lead to malicious pages or cause unwanted downloads, installations. And finally, we recommend to remove all unwanted, unknown apps (add-ons, plug-ins or extensions) from a browser and programs of this kind from the operating system. If your computer is already infected with AgileHelp, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate this adware.

Pop-up window that gets displayed once AgileHelp installation is over:

pop-up displayed once AgileHelp installation is done

AgileHelp installed on Safari:

AgileHelp adware installed on Safari browser

Installation folder of AgileHelp adware:

AgileHelp installation folder and its contents

Instant automatic removal of Ads by AgileHelp: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Ads by AgileHelp. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove AgileHelp adware using Combo Cleaner:

AgileHelp adware removal:

Remove AgileHelp-related potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove ads by agilehelp related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Ads by AgileHelp removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove ads by agilehelp related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove ads by agilehelp related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove ads by agilehelp related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Removal Instructions in other languages
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Ads by AgileHelp QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Ads by AgileHelp on your mobile device.
We Recommend:

Get rid of Ads by AgileHelp today:

▼ REMOVE IT NOW with Combo Cleaner for Mac

Platform: macOS

Editors' Rating for Combo Cleaner:
Editors ratingOutstanding!

[Back to Top]

Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.