What is "Congratulations Dear Amazon Customer"?
This is a scam website disguised as an official Amazon page encouraging people to win various prizes by completing a survey. Amazon has nothing to do with this deceptive website and, therefore, it should not be trusted. Typically, scammers behind these sites attempt to trick people into providing information that could be misused to generate revenue in various ways.
These scam websites are opened by potentially unwanted apps (PUAs), which people unintentionally install on their browsers and/or operating systems.
Once opened, this web page displays a pop-up window stating that the visitor's IP address has been selected to receive a free iPhone 11 Pro, Samsung Galaxy tab or Kindle Paperwhite. To receive the prize, various questions must be answered (by completing a survey).
Once this is done, the visitor is asked to choose one of the prizes and then provide more information (e.g., name, surname, email address, mobile number, and so on). Never provide websites of this type with any of your details. Generally, scammers behind them misuse the information to generate revenue.
People who complete surveys on deceptive web pages risk experiencing problems relating to browsing safety, privacy, or they might even become victims of identity theft.
As mentioned, these scam websites are often opened by browsers when PUAs are installed on them. These apps often gather details that the developers share with third parties (potentially, cyber criminals) who misuse private information to generate revenue.
Typically, PUAs gather IP addresses, geolocations, addresses of opened pages, entered search queries, and so on. They sometimes also record sensitive details. PUAs can be designed to display advertisements. If clicked, these ads usually open dubious websites or run scripts that download and/or install unwanted software.
Examples of ads that PUAs usually display are coupons, banners, surveys, pop-ups, etc.
|Name||"Congratulations Dear Amazon Customer" virus|
|Threat Type||Phishing, Scam, Social Engineering, Fraud.|
|Fake Claim||According to this scam, visitors can win various prizes by completing a survey.|
|Detection Names||BitDefender (Malware), Full List Of Detections (VirusTotal)|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
"Dear Chrome User, Congratulations!", "You've Made The 5-billionth Search" and "$1000 VISA Gift Card" are just some examples of other similar scam websites. They attempt to trick people into believing that they could win a prize if they answer various questions and provide information.
Furthermore, scammers often use the names of well-known companies to make their scams seem more convincing. PUAs that open these sites are advertised as useful and legitimate, however, once installed, they deliver no real value - they simply open dubious web pages, display ads, and gather browsing-related (and other) data.
How did potentially unwanted applications install on my computer?
Generally, people download and install PUAs unintentionally by clicking deceptive advertisements or by downloading/installing programs without checking settings included in the set-ups. To trick people into downloading and installing PUAs with other programs, developers use a deceptive marketing method called "bundling".
They include unwanted apps into the set-ups of other software and hide related information in settings such as "Custom", "Advanced", etc. When people leave the aforementioned settings unchanged, PUAs receive permission to be downloaded and installed through various download/installation set-ups.
Deceptive ads cause unwanted download/installation only when they are clicked - they then execute scripts that cause unwanted downloads/installations.
How to avoid installation of potentially unwanted applications
Download all programs from official web pages and using direct download links. Other sources or tools such as unofficial pages, third party downloaders, installers, Peer-to-Peer networks (torrent clients, eMule, etc.) should not be used. Download and install software properly.
Check settings such as "Custom" and "Advanced" that are included in the setups. Decline offers to download or install unwanted software. It is not safe to click intrusive ads, especially on dubious web pages. These ads can redirect to other dubious, potentially malicious websites or cause unwanted downloads/installations.
Generally, unwanted redirects and intrusive ads are caused by PUAs that are installed on systems or browsers. Check for any unwanted extensions, add-ons, or plug-ins installed on the browser, and remove unwanted entries immediately. The same applies to programs of this kind that are installed on operating system/computer.
If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.
Text presented in "Congratulations Dear Amazon Customer" main pop-up:
Congratulations Dear Amazon Customer Your IP address has been selected to receive a FREE Apple iPhone 11 Pro, Samsung Galaxy Tab or a Kindle Paperwhite!
To receive your gift, simply answer our anonymous survey. But hurry up! There are only a limited number of gifts left for today!This special offer available today: December 6, 2019
Screenshot of the second page:
Text in this page:
Hello, tell us about your experience on Amazon.
When was the last time you bought on Amazon ?
How would you rate your online shopping experience with Amazon ?
Do you have a subscription on Amazon Prime ?
Which device do you use most often when you shop online ?
Would you recommend Amazon to your friends?
What do you prefer in Amazon?
What is your age category ?
Are you satisfied with the Amazon service?
Screenshot of the third page:
Text in this page:
Hello, tell us about your experience on Amazon.
Thank you for completing the questionnaire!Due to extremely high demand, we have very few stock left.
Please choose only ONE (1) reward exclusive below.
Special offers for today ONLY : December 6, 2019
Screenshot of the fourth page:
Text in this page:
Thank you for your participation.While we submit your answers to the question, we are looking for our inventory to see products we can offer as a thank you for completing our survey.
Screenshot of the fifth page:
Text in this page:
Congratulations Dear Amazon CustomerYour Apple iPhone 11 Pro has been reserved!.
Instructions to get your gift:
1. To receive your Apple iPhone 11 Pro, it is necessary to fill in your information on the next page.This special offer available today: December 6, 2019
The appearance of "Congratulations Dear Amazon Customer" pop-up (GIF):
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Congratulations Dear Amazon Customer"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 11 users:
Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.
Windows 10 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
macOS (OSX) users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the "congratulations dear amazon customer" virus, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the "congratulations dear amazon customer" virus, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with "congratulations dear amazon customer" virus removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the "congratulations dear amazon customer" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
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