Do not trust Congratulations Dear Amazon Customer and other scam sites

Also Known As: "Congratulations Dear Amazon Customer" virus
Distribution: High
Damage level: Medium

Avoid being scammed through a fake lottery called Congratulations Dear Amazon Customer

What is "Congratulations Dear Amazon Customer"?

This is a scam website disguised as an official Amazon page encouraging people to win various prizes by completing a survey. Amazon has nothing to do with this deceptive website and, therefore, it should not be trusted. Typically, scammers behind these sites attempt to trick people into providing information that could be misused to generate revenue in various ways. These scam websites are opened by potentially unwanted apps (PUAs), which people unintentionally install on their browsers and/or operating systems.

Congratulations Dear Amazon Customer scam

Once opened, this web page displays a pop-up window stating that the visitor's IP address has been selected to receive a free iPhone 11 Pro, Samsung Galaxy tab or Kindle Paperwhite. To receive the prize, various questions must be answered (by completing a survey). Once this is done, the visitor is asked to choose one of the prizes and then provide more information (e.g., name, surname, email address, mobile number, and so on). Never provide websites of this type with any of your details. Generally, scammers behind them misuse the information to generate revenue. People who complete surveys on deceptive web pages risk experiencing problems relating to browsing safety, privacy, or they might even become victims of identity theft.

As mentioned, these scam websites are often opened by browsers when PUAs are installed on them. These apps often gather details that the developers share with third parties (potentially, cyber criminals) who misuse private information to generate revenue. Typically, PUAs gather IP addresses, geolocations, addresses of opened pages, entered search queries, and so on. They sometimes also record sensitive details. PUAs can be designed to display advertisements. If clicked, these ads usually open dubious websites or run scripts that download and/or install unwanted software. Examples of ads that PUAs usually display are coupons, banners, surveys, pop-ups, etc.

Threat Summary:
Name "Congratulations Dear Amazon Customer" virus
Threat Type Phishing, Scam, Social Engineering, Fraud.
Fake Claim According to this scam, visitors can win various prizes by completing a survey.
Detection Names BitDefender (Malware), Full List Of Detections (VirusTotal)
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

"Dear Chrome User, Congratulations!", "You've Made The 5-billionth Search" and "$1000 VISA Gift Card" are just some examples of other similar scam websites. They attempt to trick people into believing that they could win a prize if they answer various questions and provide information. Furthermore, scammers often use the names of well-known companies to make their scams seem more convincing. PUAs that open these sites are advertised as useful and legitimate, however, once installed, they deliver no real value - they simply open dubious web pages, display ads, and gather browsing-related (and other) data.

How did potentially unwanted applications install on my computer?

Generally, people download and install PUAs unintentionally by clicking deceptive advertisements or by downloading/installing programs without checking settings included in the set-ups. To trick people into downloading and installing PUAs with other programs, developers use a deceptive marketing method called "bundling". They include unwanted apps into the set-ups of other software and hide related information in settings such as "Custom", "Advanced", etc. When people leave the aforementioned settings unchanged, PUAs receive permission to be downloaded and installed through various download/installation set-ups. Deceptive ads cause unwanted download/installation only when they are clicked - they then execute scripts that cause unwanted downloads/installations.

How to avoid installation of potentially unwanted applications

Download all programs from official web pages and using direct download links. Other sources or tools such as unofficial pages, third party downloaders, installers, Peer-to-Peer networks (torrent clients, eMule, etc.) should not be used. Download and install software properly. Check settings such as "Custom" and "Advanced" that are included in the setups. Decline offers to download or install unwanted software. It is not safe to click intrusive ads, especially on dubious web pages. These ads can redirect to other dubious, potentially malicious websites or cause unwanted downloads/installations. Generally, unwanted redirects and intrusive ads are caused by PUAs that are installed on systems or browsers. Check for any unwanted extensions, add-ons, or plug-ins installed on the browser, and remove unwanted entries immediately. The same applies to programs of this kind that are installed on operating system/computer. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

Text presented in "Congratulations Dear Amazon Customer" main pop-up:

Congratulations Dear Amazon Customer Your IP address has been selected to receive a FREE Apple iPhone 11 Pro, Samsung Galaxy Tab or a Kindle Paperwhite!
To receive your gift, simply answer our anonymous survey. But hurry up! There are only a limited number of gifts left for today!This special offer available today: December 6, 2019

Screenshot of the second page:

congratulations dear amazon customer scam second page

Text in this page:

Hello, tell us about your experience on Amazon.

Questions:

You are?
When was the last time you bought on Amazon ?
How would you rate your online shopping experience with Amazon ?
Do you have a subscription on Amazon Prime ?
Which device do you use most often when you shop online ?
Would you recommend Amazon to your friends?
What do you prefer in Amazon?
What is your age category ?
Are you satisfied with the Amazon service?

Screenshot of the third page:

congratulations dear amazon customer scam third page

Text in this page:

Hello, tell us about your experience on Amazon.
Thank you for completing the questionnaire!Due to extremely high demand, we have very few stock left.
Please choose only ONE (1) reward exclusive below.
Special offers for today ONLY : December 6, 2019

Screenshot of the fourth page:

congratulations dear amazon customer scam fourth page

Text in this page:

Thank you for your participation.While we submit your answers to the question, we are looking for our inventory to see products we can offer as a thank you for completing our survey.
45%

Screenshot of the fifth page:

congratulations dear amazon customer scam fifth page

Text in this page:

Congratulations Dear Amazon CustomerYour Apple iPhone 11 Pro has been reserved!.
Instructions to get your gift:

1. To receive your Apple iPhone 11 Pro, it is necessary to fill in your information on the next page.This special offer available today: December 6, 2019

The appearance of "Congratulations Dear Amazon Customer" pop-up (GIF):

Congratulations Dear Amazon Customer scam gif

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "congratulations dear amazon customer" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "congratulations dear amazon customer" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "congratulations dear amazon customer" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the "congratulations dear amazon customer" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "congratulations dear amazon customer" virus from your computer, please ask for assistance in our malware support forum.

Post a comment:
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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Congratulations Dear Amazon Customer virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Congratulations Dear Amazon Customer" virus on your mobile device.
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