Do not trust "Is this you package?" scam website

Also Known As: Is this your package? pop-up
Distribution: Low
Damage level: Medium

How to remove apps that open "Is this your package?" scam website?

What is "Is this your package?"?

This is a scam website used by criminals to extort money from unsuspecting people. It is disguised as the website of an international department of lost and found packages. The main purpose of this site is to trick recipients into paying for delivery of unclaimed packages. Generally, websites of this type are opened through other untrustworthy web pages, deceptive advertisements or potentially unwanted applications (PUAs) installed on browsers and/or operating systems. In any case, these pages cannot be trusted and should be avoided.

Is this your package? scam

Once opened, this website displays a photo of a package and asks if the item belongs to the site visitor. At the time of research, it displayed photos of packages with boxes containing iPhone 11 and Samsung Galaxy S10 smartphones. This website often deceives visitors into paying for delivery of a supposedly lost and found package. It might also ask people to provide various details such as email address, name, surname, address, telephone number and other information. Some websites of this kind also ask for private, sensitive information. Typically, scammers behind these pages misuse the details to generate revenue. Trusting this scam website could lead to financial loss, problems relating to privacy, browsing safety, and it is possible that the information will be misused to steal users' identities. Do not trust this or other, similar web pages. If your browser opens untrustworthy websites automatically, it is likely that it is forced to do so by PUAs installed on the browser or operating system.

PUAs are often designed to open dubious, deceptive websites, gather browsing data and/or display intrusive advertisements. Typically, they collect users' IP addresses, list of entered search queries, visited websites, geolocations, and other browsing data. In some cases, they collect private information. Developers share the details with third parties (potentially, cyber criminals) who misuse them to generate revenue. Many PUAs feed users with coupons, banners, surveys, pop-ups and other forms of ads. People who click these are usually redirected to untrustworthy web pages and, in some cases, the ads execute scripts that cause download/installation of unwanted software.

Threat Summary:
Name Is this your package? pop-up
Threat Type Phishing, Scam, Social Engineering, Fraud.
Fake Claim According to this scam page, there is an unclaimed package that can be received by paying for delivery.
Related Domain finanaco[.]com (there could be other domains)
Serving IP Address (finanaco[.]com) 192.64.119.87
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

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Other examples of scam websites include "Get the new iPhone 11 Pro", "Randomly selected to test the new iPhone" and "SPECIAL AWARD FROM OUR SPONSORS". Typically, these web pages deceive visitors into providing various information. Some demand confidential information such as credit card details. Websites of this kind should never be trusted, since this usually leads to problems and nothing more.

How did potentially unwanted applications install on my computer?

Typically, people download and install PUAs unintentionally through clicked intrusive ads or the download/installation set-ups of other programs. To trick people into unwanted downloads or installations through set-ups, developers use a deceptive method called "bundling". They include PUAs into set-ups of other (usually free) software and hide related information in settings such as "Custom", "Advanced" and so on. If these settings remain unchanged, PUAs are downloaded and installed through the set-ups of regular software. Unfortunately, many people fail to check the settings available in the set-ups.

How to avoid installation of potentially unwanted applications

We strongly recommend that you download software using only official sources (websites) and directs links. Tools such as third party software downloaders, installers, torrent clients, eMule (or other Peer-to-Peer networks) and similar sources should not be used. Check "Advanced", "Custom" and other sections of the download/installation dialog (setup). Ensure that there are no checkboxes ticked by default - deselect offers to install unwanted software. If redirects to untrustworthy websites (such as gambling, pornography, adult dating and so on) occur often (or intrusive ads appear regularly), it is possible that PUAs are installed on your computer or browser. Check for suspicious entries (plug-ins, add-ons, extensions) installed on your web browser (or programs on the computer) and uninstall/remove them immediately. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

Text presented on the initial web page:

Friday, January 17, 2020
International department
of lost and found
IS THIS YOUR PACKAGE?

Yes - This is mine
No - This is not mine

Screenshot of the second page:

is this your package scam second page

Text in this page:

Friday, January 17, 2020
International department
of lost and found

Package information:
Status:
Unclaimed. Ready for delivery
Deadline:
Friday
Content:
Apple iPhone 11
Delivery cost:
Proceed to fulfillment

The appearance of "Is this your package?" scam (GIF):

Is this your package? scam gif

Another variant of this scam website (initial page):

is this your package scam another variant initial page

Second page of this variant:

is this your package scam another variant second page

Appearance of this variant (GIF):

is this your package scam another variant appearance in gif

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the is this your package? pop-up, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the is this your package? pop-up, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with is this your package? pop-up removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the is this your package? pop-up, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove is this your package? pop-up from your computer, please ask for assistance in our malware support forum.

Post a comment:
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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Is this your package? pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Is this your package? pop-up on your mobile device.
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