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How to uninstall the Email Assistant Chromium browser

Also Known As: hemailaccessonline.com redirect
Damage level: Medium

What is Email Assistant?

Based on a legitimate, open-source project called Chromium, Email Assistant is a rogue browser. It can supposedly enhance the browsing experience with such features as improved privacy, security, speed and quick access to user-preferred email services, however, this untrusted piece of software operates as adware (i.e., delivers intrusive advertisements).

It also promotes a fake search engine (hemailaccessonline.com) and monitors users' browsing activity. Due to these dangerous capabilities and its dubious proliferation methods, Email Assistant browser is classed as a Potentially Unwanted Application (PUA).

Email Assistant rogue browser

The Email Assistant Chromium browser creates a "virtual layer", which enables placement of third party graphical content to be displayed on any website. The source of the intrusive advertisements (e.g. pop-ups, banners, coupons, etc.) is not the visited site - they are delivered by the rogue browser.

These ads significantly affect the browsing experience, as they diminish browsing speed and overlay visited web pages. As well as being a nuisance, they are also a threat to device/user safety. When intrusive ads are clicked, they can redirect to sale-oriented, untrusted/rogue, deceptive/scam and even compromised, malicious pages.

Clicking the ads can trigger them to execute scripts designed to stealthily download/install rogue software (e.g. PUAs). This can lead to a number of problems including, for example, high-risk malware infections. Email Assistant also promotes a bogus search engine.

Therefore, each new browser tab/window opened and each search query typed into the URL bar redirects to hemailaccessonline.com. Fake search tools are unable to generate unique results, and so they tend to redirect to (or cause redirection chains ending with) legitimate sites.

In the case of hemailaccessonline.com, it redirects to search.yahoo.com. The Email Assistant browser can monitor browsing activity (URLs visited, pages viewed, search queries, etc.) and collect personal information (IP addresses, geolocations and users' personal details).

Software that possesses data tracking capabilities is a serious privacy concern, and Email Assistant is no exception The gathered data is likely to contain vulnerable information that might be shared with third parties (potentially, cyber criminals) seeking to misuse it for profit.

Therefore, Email Assistant can lead to system infiltration and infections, serious privacy issues, financial loss and even identity theft. To ensure device integrity and user safety, remove all suspicious applications and browser extensions/plug-ins immediately upon detection.

Threat Summary:
Name hemailaccessonline.com redirect
Threat Type PUP (potentially unwanted program), PUA (potentially unwanted application).
Supposed Functionality Improved browsing security, privacy, speed and quick access features for email.
Detection Names Full List Of Detections (VirusTotal)
Promoted URL hemailaccessonline.com
Serving IP adress (hemailaccessonline.com) 52.2.155.3
Symptoms A program that you do not recall installing suddenly appeared on your computer. A new application is performing computer scans and displays warning messages about 'found issues'. Asks for payment to eliminate the supposedly found errors.
Distribution Methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers.
Damage Monetary loss (unnecessary purchase of fake software), unwanted warning pop-ups, slow computer performance.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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OutfireTappyTopDash are a few examples of other rogue, Chromium-based browsers. While they may seem legitimate and offer various "useful" features, these browsers do not work as advertised and the functions promised are nonoperational.

In fact, this applies to all PUAs, since these unwanted applications have just one purpose: to generate revenue for the developers. Rather than operating as promised, PUAs force-open untrusted/malicious websites, hijack browsers to promote fake search engines, deliver intrusive ad campaigns and collect private data.

How did potentially unwanted applications install on my computer?

The Email Assistant browser has an "official" promotional web page from which it can be downloaded, however, PUAs are often downloaded/installed together with other programs. "Bundling" is the term used to define this deceptive marketing technique of packing regular software with unwanted or malicious additions.

Rushing download and installation processes (e.g. ignoring terms, using presets, skipping steps and sections, etc.) increases the risk of unintentionally allowing bundled content onto systems, thereby endangering them with potential infiltration and infections. Intrusive ads proliferate these apps as well.

Once clicked, they can execute scripts to download/install PUAs without users' permission.

How to avoid installation of potentially unwanted applications

Research all products to verify their legitimacy prior to download/installation. You are advised to use only official and verified download channels. Untrustworthy download sources including free file-hosting sites, P2P sharing networks (BitTorrent, Gnutella, eMule, etc.) and other third party downloaders can offer deceptive and/or bundled content, and should not be used.

When downloading/installing, read the terms, study all possible options, use the "Custom/Advanced" settings and opt-out of supplementary apps, tools, features, etc. Intrusive advertisements usually seem normal and innocuous, however, they cause redirects to dubious web pages (e.g. gambling, pornography, adult-dating and many others).

If you encounter these ads/redirects, inspect the device and remove all suspect applications and browser extensions/plug-ins without delay. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.

Appearance of Email Assistant browser (GIF):

Email Assistant browser appearance

Email Assistant browser installation setup:

Email Assistant installation setup

Website promoting Email Assistant browser;

IMPORTANT NOTE! This deceptive site asks to enable web browser notifications:

Website promoting the Email Assistant browser

Therefore, before commencing, perform these steps:

Google Chrome (PC):

  • Click the Menu button (three dots) on the right upper corner of the screen
  • Select "Settings", scroll down to the bottom and click "Advanced"
  • Scroll down to the "Privacy and security" section, select "Content settings" and then "Notifications"
  • Click three dots on the right hand side of each suspicious URL and click "Block" or "Remove" (if you click "Remove" and visit the malicious site once more, it will ask to enable notifications again)

Disable pop-up notifications in Google Chrome web browser

Google Chrome (Android):

  • Click on the Menu button (three dots) on the right upper corner of the screen and click "Settings"
  • Scroll down, click on "Site settings" and then "Notifications"
  • In the opened window, locate all suspicious URLs and click on them one-by-one
  • Select "Notifications" in the "Permissions" section and set the toggle button to "OFF"

Disable pop-up notifications in Android Google Chrome web browser

Mozilla Firefox:

  • Click the Menu button (three bars) on the right upper corner of the screen
  • Select "Options" and click on "Privacy & Security" in the toolbar on the left hand side of the screen
  • Scroll down to the "Permissions" section and click the "Settings" button next to "Notifications"
  • In the opened window, locate all suspicious URLs, click the drop-down menu and select "Block"

Disable pop-up notifications in Mozilla Firefox web browser

Internet Explorer:

  • Click the Gear button on the right upper corner of the IE window
  • Select "Internet options"
  • Select the "Privacy" tab and click "Settings" under "Pop-up Blocker" section
  • Select suspicious URLs under and remove them one by one by clicking the "Remove" button

Disable pop-up notifications in Internet Explorer web browser

Microsoft Edge:

  • Click the menu button (three dots) on the right upper corner of the Edge window and select "Settings"
  • Click on "Site permissions" in the toolbar on the left hand side of the screen and select "Notifications"
  • Click three dots on the right hand side of each suspicious URL under "Allow" section and click "Block" or "Remove" (if you click "Remove" and visit the malicious site once more, it will ask to enable notifications again)

Disable pop-up notifications in Microsoft Edge web browser

Safari (Mac):

  • Click "Safari" button on the left upper corner of the screen and select "Preferences..."
  • Select the "Websites" tab and then select "Notifications" section on the left pane
  • Check for suspicious URLs and apply the "Deny" option for each

Disable pop-up notifications in Safari web browser

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Quick menu:

Removal of potentially unwanted applications:

Windows 11 users:

Accessing Apps and Features in Windows 11

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

Email Assistant adware uninstall via Control Panel

In the uninstall programs window, look for "Email Assistant" and other suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

At time of research, Email Assistant did not install any unwanted browser extensions, however, some unwanted applications can be installed together with adware and browser hijackers. If you experience unwanted ads or redirects when browsing the internet, continue with the removal guide below.

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the hemailaccessonline.com redirect, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the hemailaccessonline.com redirect, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with hemailaccessonline.com redirect removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the hemailaccessonline.com redirect, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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