"ZoneAlarm Global Virus Alert" removal instructions
What is "ZoneAlarm Global Virus Alert"?
Like most technical support scams, this one claims that the user's personal, sensitive information is stolen and the computer is infected with malware. Its main purpose is to trick unsuspecting people into calling scammers via the provided telephone number. Typically, scammers behind these deceptive websites seek to extort money from users by deceiving them into paying for remote "support services" software. They might also ask people to grant remote access to their computers. In any case, such scams should never be trusted. Note that this scam mentions legitimate antivirus software called ZoneAlarm, however, neither this software, nor the internet security software company that developed it, has anything to do with this scam.
This scam website claims that it has detected an error ("# 0xC004FC03"), pornographic spyware, and a virus on the computer. It claims that data such as Facebook and email account credentials, credit card details, photos, and documents stored on the system were also stolen. It encourages visitors not to ignore this "critical alert" and call the technical support number on +1-800-759-8992. Some users might believe that cyber criminals behind this scam will help them to remove installed malware and protect them from identity theft, data loss and other problems. Typically, scammers seek to trick unsuspecting people into installing a remote administration tool (RAT), which allows them to take control of their computers. By having remote access, scammers might install malware (such as ransomware or a Trojan) or steal personal information. Cyber criminals behind these scams often urge users to pay for software or services that will supposedly help them to fix the problem. During the payment process, they might ask users to provide credit card details. In any case, you should ignore these technical support (and other) scams. Commonly, users who fall for such scams lose their money, have their computers infected with malware, become victims of identity theft, experience serious problems relating to online privacy and other issues.
|Name||"ZoneAlarm Global Virus Alert" virus|
|Threat Type||Phishing, Scam, Social Engineering, Fraud.|
|Fake Claim||This tech-support scam claims that the user's computer is infected with a virus and some personal data was stolen.|
|Tech Support Scammer Phone Number||+1-800-759-8992|
|Related IP Address||126.96.36.199|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
More examples of similar scams are "WARNING! 36 infections found!!!", "Windows Was Blocked Due To Questionable Activity" and "Identity Alert". Generally, scammers behind them generate revenue by deceiving users into paying for "technical support" or software, and/or providing sensitive information such as credit card details. They try to trick users into giving permission to access computers remotely so that they can infect the systems with malware, or other software, that help the scammers to generate revenue. Note that, in most cases, users do not visit technical support scam and other dubious websites intentionally. Commonly, they are opened via clicked dubious advertisements, other rogue web pages or by installed potentially unwanted applications (PUAs). These apps often serve advertisements and gather information, which might include private, sensitive data. Generally, people download and install PUAs inadvertently.
How did potentially unwanted applications install on my computer?
In some cases PUAs are downloaded and installed when users click deceptive ads designed to execute certain scripts, however, they are mostly tricked into it when developers distribute PUAs using a deceptive marketing method called "bundling". I.e., when developers include PUAs into the download/installation set-ups of other programs. PUAs are downloaded and installed together with regular programs when users fail to check the settings. Typically, information about these additional downloads/installations is mentioned in "Custom", "Advanced" and other similar settings. PUAs are downloaded and installed when these settings remain unchanged.
How to avoid installation of potentially unwanted applications
Do not download programs or files from unofficial websites, through Peer-to-Peer networks (for example, torrent clients, eMule), third party downloaders, installed through third party installers, and so on. These tools and channels are used to distribute unwanted, even malicious software. You are advised to download software from official websites and through direct links. Check all settings such as "Custom", and "Advanced" and decline offers to download or install additional, unwanted software. Do not click advertisements that are shown on dubious web pages, since these can open other dubious websites or cause unwanted downloads and installations. Remove all suspicious, unknown and unwanted extensions, plug-ins and add-ons installed on the browser, and programs of this kind that are installed on the operating system, immediately. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.
Text presented in "ZoneAlarm Global Virus Alert" pop-up:
Global Virus Alert
Your PC may be in danger!
Threat Name: ZeuS.Zbot.aoaq
File Type: Fatal Registry Error
Call Helpline : +1-800-759-8992
ZeuS.Zbot.aoaq is a new Trojan virus that steals banking passwords and financial account data. Your ZoneAlarm Free Firewall provides basic protection, but this new threat requires additional security.
SEE THREAT DETAILS
Appearance of "ZoneAlarm Global Virus Alert" pop-up scam (GIF):
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "ZoneAlarm Global Virus Alert"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the "zonealarm global virus alert" virus, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the "zonealarm global virus alert" virus, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with "zonealarm global virus alert" virus removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the "zonealarm global virus alert" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove "zonealarm global virus alert" virus from your computer, please ask for assistance in our malware support forum.
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