Remove apps that open ZoneAlarm Global Virus Alert and similar scam pages

Also Known As: "ZoneAlarm Global Virus Alert" virus
Distribution: Low
Damage level: Medium

"ZoneAlarm Global Virus Alert" removal instructions

What is "ZoneAlarm Global Virus Alert"?

Like most technical support scams, this one claims that the user's personal, sensitive information is stolen and the computer is infected with malware. Its main purpose is to trick unsuspecting people into calling scammers via the provided telephone number. Typically, scammers behind these deceptive websites seek to extort money from users by deceiving them into paying for remote "support services" software. They might also ask people to grant remote access to their computers. In any case, such scams should never be trusted. Note that this scam mentions legitimate antivirus software called ZoneAlarm, however, neither this software, nor the internet security software company that developed it, has anything to do with this scam.

ZoneAlarm Global Virus Alert scam

This scam website claims that it has detected an error ("# 0xC004FC03"), pornographic spyware, and a virus on the computer. It claims that data such as Facebook and email account credentials, credit card details, photos, and documents stored on the system were also stolen. It encourages visitors not to ignore this "critical alert" and call the technical support number on +1-800-759-8992. Some users might believe that cyber criminals behind this scam will help them to remove installed malware and protect them from identity theft, data loss and other problems. Typically, scammers seek to trick unsuspecting people into installing a remote administration tool (RAT), which allows them to take control of their computers. By having remote access, scammers might install malware (such as ransomware or a Trojan) or steal personal information. Cyber criminals behind these scams often urge users to pay for software or services that will supposedly help them to fix the problem. During the payment process, they might ask users to provide credit card details. In any case, you should ignore these technical support (and other) scams. Commonly, users who fall for such scams lose their money, have their computers infected with malware, become victims of identity theft, experience serious problems relating to online privacy and other issues.

Threat Summary:
Name "ZoneAlarm Global Virus Alert" virus
Threat Type Phishing, Scam, Social Engineering, Fraud.
Fake Claim This tech-support scam claims that the user's computer is infected with a virus and some personal data was stolen.
Tech Support Scammer Phone Number +1-800-759-8992
Related IP Address 18.202.255.114
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

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More examples of similar scams are "WARNING! 36 infections found!!!", "Windows Was Blocked Due To Questionable Activity" and "Identity Alert". Generally, scammers behind them generate revenue by deceiving users into paying for "technical support" or software, and/or providing sensitive information such as credit card details. They try to trick users into giving permission to access computers remotely so that they can infect the systems with malware, or other software, that help the scammers to generate revenue. Note that, in most cases, users do not visit technical support scam and other dubious websites intentionally. Commonly, they are opened via clicked dubious advertisements, other rogue web pages or by installed potentially unwanted applications (PUAs). These apps often serve advertisements and gather information, which might include private, sensitive data. Generally, people download and install PUAs inadvertently.

How did potentially unwanted applications install on my computer?

In some cases PUAs are downloaded and installed when users click deceptive ads designed to execute certain scripts, however, they are mostly tricked into it when developers distribute PUAs using a deceptive marketing method called "bundling". I.e., when developers include PUAs into the download/installation set-ups of other programs. PUAs are downloaded and installed together with regular programs when users fail to check the settings. Typically, information about these additional downloads/installations is mentioned in "Custom", "Advanced" and other similar settings. PUAs are downloaded and installed when these settings remain unchanged.

How to avoid installation of potentially unwanted applications

Do not download programs or files from unofficial websites, through Peer-to-Peer networks (for example, torrent clients, eMule), third party downloaders, installed through third party installers, and so on. These tools and channels are used to distribute unwanted, even malicious software. You are advised to download software from official websites and through direct links. Check all settings such as "Custom", and "Advanced" and decline offers to download or install additional, unwanted software. Do not click advertisements that are shown on dubious web pages, since these can open other dubious websites or cause unwanted downloads and installations. Remove all suspicious, unknown and unwanted extensions, plug-ins and add-ons installed on the browser, and programs of this kind that are installed on the operating system, immediately. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

Text presented in "ZoneAlarm Global Virus Alert" pop-up:

ZoneAlarm
Global Virus Alert
Your PC may be in danger!
Virus Details:
Risk: High
Threat Name: ZeuS.Zbot.aoaq
File Type: Fatal Registry Error
Call Helpline : +1-800-759-8992

ZeuS.Zbot.aoaq is a new Trojan virus that steals banking passwords and financial account data. Your ZoneAlarm Free Firewall provides basic protection, but this new threat requires additional security.
SEE THREAT DETAILS
GET PROTECTION

Appearance of "ZoneAlarm Global Virus Alert" pop-up scam (GIF):

ZoneAlarm Global Virus Alert pop-up scam GIF (2020-08-03)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "zonealarm global virus alert" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "zonealarm global virus alert" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "zonealarm global virus alert" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the "zonealarm global virus alert" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "zonealarm global virus alert" virus from your computer, please ask for assistance in our malware support forum.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
ZoneAlarm Global Virus Alert virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "ZoneAlarm Global Virus Alert" virus on your mobile device.
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