How to remove apps that open scams like Identity Alert?

Also Known As: "Identity Alert" virus
Distribution: Low
Damage level: Medium

"Identity Alert" removal instructions

What is "Identity Alert"?

This tech-support scam is designed to trick visitors into believing that their computers are infected with some information stealing malware and calling scammers via the provided number. Typically, such pages get opened through other untrustworthy websites, shady advertisements or by installed potentially unwanted applications (PUAs). Either way, such scam pages should never be trusted.

Identity Alert scam

This scam page is designed to look like official Microsoft page and display notifications saying that visitor's computer is infected with some malicious software (there are malicious files on it) designed to steal information that can be used to steal identity. Also, it encourages not to ignore this notification (identity theft alert) and call the 0503-136-8381 number as soon as possible. As a rule, when scammers behind such tech-support scams are contacted (called) they attempt to deceive unsuspecting visitors into purchasing some software or paying money for some remote services. In some cases they try to trick visitors into giving them a permission to take control over the computer via some remote access tool (RAT). Either way, number that are displayed on such pages should never be called. If a browser opens a website like this one, then it should be ignored and closed. If it cannot be done in a normal way, then it should be closed through Task Manager by terminating browser's process.

Apps (PUAs) that open shady pages often are designed to collect various data related to user's browsing habits as well. For instance, IP addresses, entered search queries, addresses of visited pages, geolocations, and so on. In some cases they can be targeting sensitive, personal details as well. Moreover, PUAs can serve intrusive ads (like coupons, banners, surveys, pop-ups, etc.). Usually those ads (if clicked) open various untrustworthy pages or run scripts that cause downloads and/or installations of other PUAs.

Threat Summary:
Name "Identity Alert" virus
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim This scam is designed to trick visitors into believing that a computer is infected with some information stealing malware.
Tech Support Scammer Phone Number 0503-136-8381
Related Domain dnshost.online/Japan/090301/ERO[.]html
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Removal

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Examples of other scam pages are "Windows Defender Security Center", "ERROR # ER36dx9832(3)" and "HARDDISK_ROOT KIT_TROJAN_HIJACK.EXE". In most cases they are designed to trick visitors into installing unwanted software, paying money for it or online technical services that scammers supposed to provide. Simply said, scammers behind such pages usually try to extract money from unsuspecting visitors in one or another way. Therefore, pages of this kind should never be trusted and apps that may be responsible for opening them should be uninstalled as soon as possible.

How did potentially unwanted applications install on my computer?

PUAs usually get installed through deceptive ads that are designed to run certain scripts or when they are included in setups of other programs. The second distribution method is known as "bundling". Developers use to trick users into downloading and/or installing potentially unwanted apps together with other software that they download and/or install intentionally. As a rule, offers to download and/or install PUAs are placed in "Custom", "Advanced" and other similar parts of setups. However, not all users check those settings when they download and install programs. When they leave them unchanged, they often unknowingly allow for various PUAs to be downloaded and/or installed too.

How to avoid installation of potentially unwanted applications?

Software should be downloaded from unofficial websites, through torrent clients, eMule and other Peer-to-Peer networks, third party downloaders, etc., or installed through third party installers. It should be downloaded only from official, trustworthy pages and via direct links. Also, it is recommended to always check download and/or installation setups for offers to download and/or install PUAs and decline them. Various intrusive ads that are displayed on dubious websites, when clicked, often open untrustworthy websites or cause downloads, installations of unwanted apps. Therefore, it is not safe to click such advertisements. If there are any unwanted, unknown or suspicious extensions, add-ons or plug-ins installed on a browser or programs of this kind installed on the operating system, then they should be removed/uninstalled. If your computer is already infected with PUAs, we recommend running a scan with Spyhunter for Windows to automatically eliminate them.

Text presented in "Identity Alert" pop-up:

** Identity Alert **
Identity stealing files found
Error # 0x80092ee9

Please immediately Reach Micr...t at: 0503-136-8381
Do not avoid this breach alert.
If you close this page, your computer access will be disabled to prevent further information from being stolen from our server.

The appearance of "Identity Alert" pop-up scam (GIF):

Appearance of Identity Alert scam

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "identity alert" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "identity alert" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "identity alert" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the "identity alert" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "identity alert" virus from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on "identity alert" virus or it's removal please share your knowledge in the comments section below.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Identity Alert virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Identity Alert" virus on your mobile device.
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