"WARNING! 36 infections found!!!" removal instructions
What is the "WARNING! 36 infections found!!!" scam?
"WARNING! 36 infections found!!!" is a technical support scam promoted on various deceptive websites. The scheme states that users' systems have been infected with 36 viruses and urges them to call Microsoft 'tech support' via the number provided. All of these claims are false and are in no way connected to the Microsoft Corporation. Furthermore, no website can detect threats/issues present on a device - any that make such claims are scams. These deceptive/scam web pages are usually accessed through redirects caused by intrusive ads or Potentially Unwanted Applications (PUAs) already infiltrated into the system.
When a website running the "WARNING! 36 infections found!!!" scheme is entered, it displays several pop-up windows. The pop-up in the left corner of the page states that thirty-six infections have been detected during the last scan. It advises users to remove the threats before they cause irreparable damage to the system. The possible consequences are listed as additional infections, system crashes, processor overheating, reduced internet connection speed, permanent data loss and serious privacy issues. The window at the center of the page reports that, due to a spyware infection, suspicious activity has been noted on the IP address. This is putting all of the users' data at risk (e.g. online information and financial activity), and they are instructed to call the listed number and contact certified technicians to resolve this issue immediately. Additionally, the message in the pop-up warns users not to open any internet browsers or make any changes to the system, as this can result in data loss, system file and driver corruption, and system failure, etc. Restarting or shutting down the computer can lead to the same outcome. This window also asks users to provide their account usernames and passwords. This is not a legitimate security report from Microsoft - "WARNING! 36 infections found!!!" is simply a scam. The fake technical support telephone numbers provided by these types of scams often have high-tolls (despite any claims that they are toll-free). Alternatively, the scammers may demand payment for "services rendered", attempt to extort sensitive information from the users and/or gain unauthorized access to their systems. In summary, trusting "WARNING! 36 infections found!!!" or similar schemes can result in system infiltration/infections, financial loss, endangering user's privacy and identity theft. Therefore, do not trust this scam or any others. In some cases, a deceptive site cannot be closed. If this is the case, use Task Manger to end the browser process and, upon reopening the browser program, do not restore the browsing session (to prevent the scam web page from being opened again).
As mentioned, PUAs can force-open various deceptive/scam, untrusted, rogue, sale-oriented, compromised and malicious websites, however, they also have other malicious capabilities. They can deliver pop-ups, banners, coupons, surveys and other intrusive advertisements. Once clicked, these ads redirect to similarly harmful sites and can even execute scripts to stealthily download/install rogue software (e.g. PUAs). Other applications within this classification can modify browser settings and deny access to them - this, to promote bogus search engines. Most PUAs (regardless of type/specifications) can track data. They can record browsing activity (browsing and search engine histories) and collect personal information derived from it (IP addresses, geolocations and other details). The gathered data is often shared with third parties, seeking to misuse it for profit - potentially, by putting it to criminal use. To ensure device integrity and user safety, remove all suspicious applications and browser extensions/plug-ins immediately upon detection.
|Name||WARNING! 36 infections found!!! tech support scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud.|
|Fake Claim||Scam claims that the user's system is infected.|
|Tech Support Scammer Phone Number||+1-844-976-1809|
|Serving IP Address||188.8.131.52|
|Detection Names (securitywindow28606311[.]club)||Kaspersky (Malware), Full List Of Detections (VirusTotal)|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
"Windows Defender Browser Protection", "Windows Was Blocked Due To Questionable Activity", "Microsoft Protected Your Computer" and "CRITICAL_PROCESS_DIED" are some examples of other technical support scams. They attempt to trick people into performing certain actions - to further the scammers' nefarious aims. People are often encouraged to: call fake and expensive support/service lines; download/install or purchase nonoperational, untrusted or malicious software; make monetary transactions (e.g. pay for fraudulent services or likewise fake subscription, registration fees, etc.), and; reveal personal information (e.g. names, addresses, telephone numbers, emails, credit card or banking account details, etc.). Regardless of what these deceptive pages claim or request, they have just one purpose: to generate revenue at users' expense. Therefore, you are advised to exercise caution when browsing - avoid becoming the victim of a scam.
How did potentially unwanted applications install on my computer?
PUAs spread via the download/install set-ups of other programs. This deceptive marketing method of packing normal software with unwanted or malicious additions is termed "bundling". Rushing download/installation processes (e.g. using presets, skipping steps and sections, etc.) increases the risk of inadvertent installation of bundled content. Some PUAs have "official" download web pages. Intrusive ads also proliferate these apps. When clicked, they can execute scripts designed to download/install PUAs without users' permission.
How to avoid installation of potentially unwanted applications
Software should be researched prior to download/installation and/or purchase. Use only official and verified download channels. Untrustworthy sources, such as unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders can offer bundled content and should be avoided. When downloading/installing, you are advised to read the terms, study available options, use the "Custom/Advanced" settings and opt-out of additional apps, tools, functions and so on. Intrusive advertisements may seem legitimate and harmless, however, once clicked, they can redirect to dubious web pages (e.g. gambling, pornography, adult-dating, etc.). If you encounter these ads/redirects, check the system and immediately remove all suspect applications and browser extensions/pug-ins. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.
Text presented in "WARNING! 36 infections found!!!" pop-up:
Antivirus Scan Results
WARNING! 36 infections found!!!
Malicious threats have been found during the last scan.
We strongly recommended to delete the threats before they inflict unrecoverable damage to your PC:
Permanent loss of data
System virus infections
Internet connection slowdown
Remove all threats
Second variant of "WARNING! 36 infections found!!!" pop-up scam:
Third variant of "WARNING! 36 infections found!!!" pop-up scam:
Another variant of "WARNING! 36 infections found!!!" pop-up scam:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "WARNING! 36 infections found!!!"?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the warning! 36 infections found!!! tech support scam, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the warning! 36 infections found!!! tech support scam, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with warning! 36 infections found!!! tech support scam removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the warning! 36 infections found!!! tech support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove warning! 36 infections found!!! tech support scam from your computer, please ask for assistance in our malware support forum.
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