"COVID-19 test" email virus removal guide
What is the "COVID-19 test" email?
"COVID-19 test" is yet another Coronavirus/COVID-19-themed spam email campaign. There are several variants of these deceptive emails, however, the common thread is that they all offer free coronavirus testing to recipients. The messages claim that the attached files are forms/applications, however, the Excel spreadsheets initiate an infection chain: download/installation of the TrickBot Trojan. The primary purpose of this malware is to steal data such as banking information, cryptowallets and other private data.
As mentioned, there are multiple versions of "COVID-19 test" emails. They are thematically identical and, while the text differs, some of the sentences are copied and/or reused with slight modification. The researched variants were entitled "Are you scared of covid-19? Take action today?", "Are you really scared of coronavirus (covid-19)? Make something now.", and "Are you afraid of covid-19? Act immediately?" respectively. The emails begin by stating that as the COVID-19 pandemic is spreading and that the sender's medical team ("U.S Humanitarian Team") is offering free coronavirus tests. The messages reassure people that this is a genuine research/investigation effort and not a scam. To obtain the free tests at the nearest healthcare facility, recipients are instructed to complete the attached request application and return it to the same email address. Furthermore, the attachment supposedly contains medical specialist approved recommendations and other safety tips. Note that all information provided in the "COVID-19 test" emails is false and merely bait to trick recipients into opening the infectious document attached to them. Once opened, the Excel spreadsheet entitled "CoVid19_Form_v0101 [Group].xls" sates that the data within the document is locked and will remain in this state until the "Enable" button is clicked. Should these instructions be followed, however, the TrickBot malware infection process begins. The presence of this Trojan on systems can lead to serious problems such as financial loss, serious privacy issues and identity theft. Therefore, you are strongly advised against trusting the "COVID-19 test" scam emails. If it is known or suspected that TrickBot has already infected the system, use anti-virus software to eliminate it immediately.
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Hoax||Emails offer free Coronavirus/COVID-19 testing.|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
"Australian Government Department of Health", "COVID-19 Relief", "COVID-19 Insurance Plan From CIGNA", and "COVID-19 Part Time Employment" are some examples of other Coronavirus/COVID-19-themed scam emails. These messages are distributed by the thousand during large scale operations termed "spam campaigns". This mail can have many disguises and is usually presented as "official", "urgent", "important" or similar. Malware proliferation is not the only purpose of spam campaigns. Phishing emails are a likewise a common occurrence. Regardless of what these scams claim, request or demand, the purpose is identical: to generate revenue for the designers.
How did "COVID-19 test Email Virus" infect my computer?
How to avoid installation of malware
Do not open dubious or irrelevant emails, especially those received from suspect/unknown senders (addresses). Use Microsoft Office versions released after 2010, since they have "Protected View" mode, which prevents malicious macros from starting any infection processes when dangerous documents are opened. Malware is also distributed via untrusted download sources (e.g. unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders), illegal activation tools ("cracks") and fake updates. Therefore, use only official/verified download channels and activate and update programs with tools/functions provided by legitimate developers. To ensure device and user safety, have a reputable anti-virus/anti-spyware suite installed. Keep this software up to date, and use it to run regular system scans and to remove threats/issues. If you have already opened "COVID-19 test Email Virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the "COVID-19 test" email message:
Subject: Are you scared of covid-19? Take action today?
Given that the coronavirus(covid-19) pandemic spreads, our medical crew is here for helping people exactly like you to obtain Coronavirus covid-19 text without spending a dime. This is a period for self-assurance, not stress. Research, not trick.
Check and fill out the form enclosed and provide us with a reply to this email to obtain your personal coronavirus check today at your nearby medical center.
You will additionally discover all instructions to stay safe in the outbreak. Follow these simply yet practical actions recommended by medical regulators.
Most sincerely, **************
USA Humanitarian Squad,
US 501(c)(3) non-profit organization
Screenshot of another "COVID-19 test" email variant:
Text presented in this message:
Subject: Are you really scared of coronavirus (covid-19)? Make something now.
Given that the coronavirus(covid-19) disease grows, our medical team is here to guide citizens just like you to obtain Covid-19 check for free. This is certainly a period of time for confidence, not emotional stress. Research, not trick.
Find and complete the application request enclosed and give us a reply to this letter to obtain your personal covid-19 check now at your local healthcare facility.
You will additionally discover all methods to remain safe during the pandemic. Please follow these simply but useful tips suggested by medical specialists.
U.S Humanitarian Team,
United States 501(c)(3) non-profit organization
Screenshot of yet another "COVID-19 test" email variant:
Text presented in this message:
Subject: Are you afraid of covid-19? Act immediately?
Given that the coronavirus disease spreads, our team comes for giving people exactly like you to obtain Coronavirus Covid-19 check at absolutely no cost. This really is time for self-assurance, not pressure. Investigation, not trick.
Discover and complete the application request linked and provide us with a reply to this email to obtain your own personal coronavirus covid-19 test today at your closest clinic.
You will furthermore find all recommendations to stay safe while in the outbreak. Follow all these easy yet useful tips recommended by medical regulators.
USA Humanitarian Team
US 501(c)(9) non-profit organization
Malicious attachment distributed via "COVID-19 test" spam campaign ("CoVid19_Form_v0101 [Group].xls"):
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "COVID-19 test Email Virus"?
- STEP 1. Manual removal of TrickBot malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.