"Your Google Ads account has been suspended" removal guide
What is "Your Google Ads account has been suspended"?
Phishing emails like this one often are sent by cyber criminals who attempt to deceive unsuspecting recipients into providing sensitive information. In this particular case they send emails claiming that recipient's Google Ads account has been suspended and urging to restore it by logging into it via deceptive website. The actual Google company has nothing to do neither with this email or the aforementioned website. Therefore, this phishing scam should be ignored.
As stated in this email scam, recipient's Google Ads account is temporarily suspended due to circumventing policy violation. Whoever received it is advised to secure the account by scanning a computer for malware, viruses, suspicious programs, and then restore it by signing into it through the provided link. When clicked, that link opens a deceptive website which is designed to look like the official Google sign in page. Although, it is not the official website, it can be noticed by looking at the URL address. Cyber criminals behind this deceptive page/phishing email seek to trick users into entering their Google account credentials (email or telephone number and password). Stolen accounts could be misused for various malicious purposes, for example, to steal identities, send phishing emails to other users, make fraudulent purchases on Google Pay, Google Ads and/or Google AdSense. It is important to mention that users often use the same password for multiple accounts, which means by knowing their Google account credentials cyber criminals may try to use them to log into other accounts and succeed. In order to avoid any of this from happening it is strongly recommended to make sure that received emails are trustworthy before clicking links in them and entering any personal information on pages opened through them.
|Name||Your Google Ads account has been suspended Email Scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||As stated in this email, recipient's Google Ads account is suspended|
|Disguise||This email is disguised as an official letter from Google|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
Some similar emails are "ShareFile Attachment", "Attn Lucky Winner" and "Compliments Of The Day". In most cases cyber criminals behind them attempt to trick recipients either into providing sensitive information (credit card details, passwords, etc.) or transferring them money. In one way or another, most of the times recipients who fall for such scams suffer monetary loss, become victims of identity theft, experience problems related to online privacy, and/or some other problems of this kind. Additionally, spam campaigns can be used to distribute malware by sending emails that contain malicious attachments and/or website links designed to download malicious files. It is common that cyber criminals behind such emails try to trick recipients into installing ransomware, Trojans, or some other malware.
How do spam campaigns infect computers?
How to avoid installation of malware?
Files and programs should not be downloaded from unofficial websites, through Peer-to-Peer networks, free file hosting pages (and other channels of this kind), or installed through third party installers. The only safe way to download software is by using official pages and direct download links. Irrelevant emails that are sent from unknown, suspicious addresses should be analyzed. If such questionable emails contain attachments or web links, they should be left unopened. Software should be updated and activated (if necessary) only through implemented functions and/or tools that are created by its official developers, third party tools can lead to having a computer infected with malware. Besides, it is not legal to use unofficial, third party tools to activate any software. Additionally, it is recommended to regularly scan a computer for threats with a reputable anti-spyware or antivirus software. If you've already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the "Your Google Ads account has been suspended" email letter:
Subject: Your Google Ads account has been suspended
Your Customer ID: 157-523-8201
Your account is suspended
Your Google Ads account is temporarily suspended for Circumventing systems .
We want to help you regain control of your account as quickly as possible.
Here are some steps you can take to make your account secure:
1. Check your computer for malware and viruses with trusted anti-virus software, and remove any suspicious programs or applications.
2. log-in here to restore your account.
Learn more about suspended accounts.
The Google Ads Team
This email was sent to update you about your Google Ads account.
1600 Amphit heatre Parkway,
Mountain View, CA 94043
Screenshot of a deceptive website used to steal credentials:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Your Google Ads account has been suspended"?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.