"Spring Company invoice" removal guide
What is "Spring Company invoice"?
There are many cases where cyber criminals attempt to trick users into installing malware on their computers through spam campaigns. They attempt to deceive them into that by sending emails that contain some malicious attachment or website link. Either way, their main goal is to trick recipients into executing a malicious file that would install malicious software. In this case they send emails that contain an attachment designed to install IceID, a Trojan which is used with a purpose to steal sensitive information.
This email is disguised as an invoice from the Spring Company indicating the products, quantities, and agreed prices for those products. It says that more details can be found in the attached file. There is a ZIP file attached to this email which contains a malicious Microsoft Office document. When opened, this document asks for a permission to Enable Content. If allowed, then it starts installation of the aforementioned malware named IceID. This malicious software is designed to trick victims into entering login credentials on deceptive websites mimicking legitimate, official ones. It does that by maintaining the connection with the original website and displaying the original URL and SSL certificate. When victims enter they login credentials, then those credentials are immediately saved to a Command & Control (C&C) server controlled by cyber criminals behind IceID. Additionally, this malware controls the entire session and uses social engineering techniques to trick victims into disclosing transaction confirmation (authorization) details. This gives cyber criminals a full access to victim's bank account. Moreover, IceID is capable of performing various tasks, for example, downloading and executing files, writing, reading and deleting registry keys, deleting victim's files, gathering credentials of various email services, and executing various commands. To sum up, recipients who would have IceID installed on their computers could become victims of identity theft, suffer monetary, data loss, experience problems related to online privacy, browsing safety, have their computers infected with other malware and/or other serious issues. Therefore, it is strongly recommended not to extract the attached file and open the malicious MS Office document.
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Hoax||This email is disguised as an invoice from Spring Company|
|Attachment(s)||ord_428.zip (its name may vary)|
|Detection Names (ord_482.doc)||Avast (VBA:Downloader-EUY [Trj]), BitDefender (Trojan.GenericKDZ.67310), ESET-NOD32 (A Variant Of VBA/TrojanDropper.Agent.BES), Kaspersky (HEUR:Trojan-Dropper.MSOffice.SDrop.gen), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
There is a great number of various spam campaigns that cyber criminals send with a purpose to deceive recipients into infecting their computers with malware. Some examples are "Office Depot Email Virus", "Polícia de Segurança Pública Email Virus" and "U.S Department Of Labor Email Virus". It is common that files attached to such emails (or files that can be downloaded through included links) are designed to install ransomware, Trojans or other high-risk malware that would help cyber criminals to generate revenue in one or another way.
How did "Spring Company invoice" infect my computer?
How to avoid installation of malware?
Links and attachments in irrelevant emails should not be trusted (opened), especially if such emails are received from unknown, suspicious addresses. It is important not to open email contents without being sure that it is completely safe. Software should be downloaded only from official websites and through direct links. Third party downloaders (and installers), free file hosting pages, unofficial pages, Peer-to-Peer networks (like torrent clients, eMule),etc., should not be trusted. Also, it is important update and/or activate installed programs only through implemented functions or tools that are designed by official software developers. Third party activation ('cracking'), updating tools often are designed to infect operating systems with various malware. Moreover, it is not legal to activate licensed software with unofficial tools. One more way to computers safe is to scan them for viruses with a reputable and up-to-date antivirus or anti-spyware software (and do it regularly). If you've already opened "Spring Company invoice" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the "Spring Company invoice" email letter:
Subject: Copy of: Office #2277258
Thank you for your business. For all details view the invoice from Spring Company for $1590.50 that is attached.
311 Trail str.
Denver, CO 87687
Items Qty Price Amount
White Widget 2 800.00$ 1600.00$
Total Due 1590.50
Due Date 05/27/2020
Malicious attachment distributed via "Spring Company invoice" spam campaign:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Spring Company invoice"?
- STEP 1. Manual removal of IceID malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.