How to avoid installation of IceID via deceptive Spring Company email?

Also Known As: IceID trojan
Type: Trojan
Distribution: Low
Damage level: Medium

"Spring Company invoice" removal guide

What is "Spring Company invoice"?

There are many cases where cyber criminals attempt to trick users into installing malware on their computers through spam campaigns. They attempt to deceive them into that by sending emails that contain some malicious attachment or website link. Either way, their main goal is to trick recipients into executing a malicious file that would install malicious software. In this case they send emails that contain an attachment designed to install IceID, a Trojan which is used with a purpose to steal sensitive information.

Spring Company invoice malware-spreading email spam campaign

This email is disguised as an invoice from the Spring Company indicating the products, quantities, and agreed prices for those products. It says that more details can be found in the attached file. There is a ZIP file attached to this email which contains a malicious Microsoft Office document. When opened, this document asks for a permission to Enable Content. If allowed, then it starts installation of the aforementioned malware named IceID. This malicious software is designed to trick victims into entering login credentials on deceptive websites mimicking legitimate, official ones. It does that by maintaining the connection with the original website and displaying the original URL and SSL certificate. When victims enter they login credentials, then those credentials are immediately saved to a Command & Control (C&C) server controlled by cyber criminals behind IceID. Additionally, this malware controls the entire session and uses social engineering techniques to trick victims into disclosing transaction confirmation (authorization) details. This gives cyber criminals a full access to victim's bank account. Moreover, IceID is capable of performing various tasks, for example, downloading and executing files, writing, reading and deleting registry keys, deleting victim's files, gathering credentials of various email services, and executing various commands. To sum up, recipients who would have IceID installed on their computers could become victims of identity theft, suffer monetary, data loss, experience problems related to online privacy, browsing safety, have their computers infected with other malware and/or other serious issues. Therefore, it is strongly recommended not to extract the attached file and open the malicious MS Office document.

Threat Summary:
Name IceID trojan
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax This email is disguised as an invoice from Spring Company
Attachment(s) (its name may vary)
Detection Names (ord_482.doc) Avast (VBA:Downloader-EUY [Trj]), BitDefender (Trojan.GenericKDZ.67310), ESET-NOD32 (A Variant Of VBA/TrojanDropper.Agent.BES), Kaspersky (HEUR:Trojan-Dropper.MSOffice.SDrop.gen), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload IceID 
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

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There is a great number of various spam campaigns that cyber criminals send with a purpose to deceive recipients into infecting their computers with malware. Some examples are "Office Depot Email Virus", "Polícia de Segurança Pública Email Virus" and "U.S Department Of Labor Email Virus". It is common that files attached to such emails (or files that can be downloaded through included links) are designed to install ransomware, Trojans or other high-risk malware that would help cyber criminals to generate revenue in one or another way.

How did "Spring Company invoice" infect my computer?

IceID can infect computers only when recipients allow for the malicious MS Office document that can be extracted from the attached archive file (ZIP) to enable content. Therefore, that document must be left unopened. Some examples of other files that cyber criminals use to distribute malware by attaching them to their emails are PDF documents, JavaScript files, other archive files (like RAR), executable files (.exe). It is worthwhile to mention that when malicious MS Office documents are opened with Microsoft Office versions that were developed before year 2010, then they infect computers without asking a permission to enable editing/content (macros commands). It is because those versions do not include the "Protected View" mode.

How to avoid installation of malware?

Links and attachments in irrelevant emails should not be trusted (opened), especially if such emails are received from unknown, suspicious addresses. It is important not to open email contents without being sure that it is completely safe. Software should be downloaded only from official websites and through direct links. Third party downloaders (and installers), free file hosting pages, unofficial pages, Peer-to-Peer networks (like torrent clients, eMule),etc., should not be trusted. Also, it is important update and/or activate installed programs only through implemented functions or tools that are designed by official software developers. Third party activation ('cracking'), updating tools often are designed to infect operating systems with various malware. Moreover, it is not legal to activate licensed software with unofficial tools. One more way to computers safe is to scan them for viruses with a reputable and up-to-date antivirus or anti-spyware software (and do it regularly). If you've already opened "Spring Company invoice" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "Spring Company invoice" email letter:

Subject: Copy of: Office #2277258


Invoice 9917151


Thank you for your business. For all details view the invoice from Spring Company for $1590.50 that is attached.




311 Trail str.
Denver, CO 87687




Items Qty Price Amount
White Widget 2 800.00$ 1600.00$
Total 1600.00$
Total Due 1590.50
Due Date 05/27/2020


Copyright 2019
rights reserved

Malicious attachment distributed via "Spring Company invoice" spam campaign:

spring company invoice email virus malicious document

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
IceID trojan QR code
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