Do not trust the "Your Windows is infected with (3) Viruses!" scam

Also Known As: "Your Windows is infected with (3) Viruses!" pop-up
Distribution: Low
Damage level: Medium

"Your Windows is infected with (3) Viruses!" removal instructions

What is "Your Windows is infected with (3) Viruses!"?

This untrusted website displays a deceptive notification stating that the computer is infected with viruses and attempts to scare users into downloading and installing potentially unwanted applications (PUAs). Typically, these web pages are opened when users visit other dubious websites, click bogus advertisements or already have PUAs installed on the browser and/or computer. In most cases, they do not visit these sites intentionally.

Your Windows is infected with (3) Viruses! scam

Scammers designed this deceptive notification to appear as a legitimate notification from Google stating that the Windows Operating System is infected with three viruses. It advises removal of detected viruses immediately, otherwise they might cause loss of apps, photos and other files. Removal of the viruses will also supposedly prevent personal and banking information from being stolen. At the time of research, this deceptive site promoted Norton AntiVirus, a legitimate anti-virus/anti-malware software product. Note that neither Google nor Norton computer security products have anything to do with this website/fake notification. This site might also be used to advertise various PUAs (e.g., browser hijackers, adware). Therefore, do not trust this web page - download your software only from official websites.

Browser hijackers are PUAs that promote fake search engines by changing browser settings. Generally, they modify the address of the default search engine, homepage, and new tab by assigning them as the address of a fake search engine. Most fake search engines do not generate unique results, or they generate misleading results. Adware serves advertisements (e.g., pop-ups, banners, surveys, coupons). When clicked, these ads can open dubious websites and sometimes can download and/or install unwanted software by executing certain scripts. Both browser hijackers and adware-type apps can collect various user-system information (IP addresses, entered search queries, addresses of visited pages, geolocations, and so on). They might also be capable of accessing personal, confidential information as well. Furthermore, the collected data could be misused to generate revenue by selling it to third parties (potentially, cyber criminals), or in other ways. Therefore, these apps can be the reason behind identity theft, problems relating to online privacy, browsing safety, and other issues.

Threat Summary:
Name "Your Windows is infected with (3) Viruses!" pop-up
Threat Type Phishing, Scam, Social Engineering, Fraud.
Fake Claim This site claims that the computer is infected with three viruses.
Promoted Software Norton AntiVirus. This web page could be used to promote potentially unwanted apps as well.
Related Domain subscriptions[.]click
Serving IP Address 185.193.125.214
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
▼ Download Malwarebytes
To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

"VIRUS ALERT FROM Windows", "Activation Security Warning" and "Norton Subscription Has Expired Today" (another scam promoting Norton AntiVirus) are some of examples of other deceptive websites designed to trick visitors into believing that their computers are infected with viruses. Note that these sites can be used to deceive people into installing potentially unwanted software, and also calling scammers via the provided numbers. When contacted, criminals attempt to sell unnecessary services or software. They might also try to trick users into installing Remote Administration Tools (RATs) so that they can gain access and control over computers remotely.

How did potentially unwanted applications install on my computer?

In most cases, PUAs are downloaded and installed through the set-ups of other programs. I.e., when they are included as 'additional offers'. This distribution method is called "bundling" and is used to trick people into downloading and installing unwanted software together with users' required software. In most cases, offers to download and/or install additionally-included apps are listed in "Custom", "Advanced", and other settings of the set-ups. Many users fail to check and change these settings, thereby allowing PUAs to infiltrate. In some cases, PUAs can be downloaded and installed by clicking deceptive ads that execute certain scripts.

How to avoid installation of potentially unwanted applications

It is not safe to download or install software through third party downloaders, installers, torrent clients, eMule (and other Peer-to-Peer networks), from unofficial pages or other channels of this kind. Use official websites and direct links. Check all "Advanced", "Custom" and other similar settings and dismiss any offers to download or install additionally-included/unwanted apps before completing the process. Do not click intrusive ads on dubious websites, since they can open other untrusted websites or even cause download/installation of PUAs. Remove any suspicious, unwanted extensions, add-ons and plug-ins installed on the browser immediately. Also remove software of this kind that is installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Malwarebytes for Windows to automatically eliminate them.

The appearance of "Your Windows is infected with (3) Viruses!" pop-up scam (GIF):

Appearance of Your Windows is infected with (3) Viruses! scam

Text presented in "Your Windows is infected with (3) Viruses!" pop-up:

Your Windows is infected with (3) Viruses!

 

Your Windows is infected with (3) Viruses. The pre-scan found traces of (2) malware and (1) spyware. System damage: 28.1% - IMMEDIATE REMOVAL REQUIRED!

 

The removal of (3) Viruses is required immediately to prevent further system damage, loss of Apps, Photos or other files.

 

Traces of (1) Spyware were found on your computer. Personal and banking information are at risk.

 

Step 1: Click on the "Proceed" button to check your computer for viruses.


0 minutes and 55 seconds

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

Removal of potentially unwanted applications:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "your windows is infected with (3) viruses!" pop-up, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "your windows is infected with (3) viruses!" pop-up, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "your windows is infected with (3) viruses!" pop-up removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the "your windows is infected with (3) viruses!" pop-up, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "your windows is infected with (3) viruses!" pop-up from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on "your windows is infected with (3) viruses!" pop-up or it's removal please share your knowledge in the comments section below.

Click to post a comment

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Your Windows is infected with (3) Viruses! pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Your Windows is infected with (3) Viruses!" pop-up on your mobile device.
We Recommend:

Get rid of Windows malware infections today:

▼ REMOVE IT NOW
Download Malwarebytes

Platform: Windows

Editors' Rating for Malwarebytes:
Editors ratingOutstanding!

[Back to Top]

To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.