"Philippine Overseas Employment Administration" email virus removal guide
What is the fake "Philippine Overseas Employment Administration" email?
"Philippine Overseas Employment Administration" refers to an email spam campaign, disguised as mail from Philippine Overseas Employment Administration (POEA). The term "spam campaign" defines a large scale operation, during which thousands of deceptive emails are sent. The letters of this spam campaign claim that recipients risk losing their licenses, if they do not fill out and submit the attached documents. However, these emails are fake and in no way associated with the genuine POEA. The files attached to the scam emails are designed to infect systems with NanoCore RAT (Remote Access Trojan).
Philippine Overseas Employment Administration (POEA) is legitimate agency, dealing in opening benefits of the Philippine overseas employment program - and the scam emails are disguised as reminders from this governmental agency. The fake letters state that in compliance with the "POEA Advisory NO. 62- 2020 Series on accreditation of agencies" - accredited recruitment agencies must fill out the attached document and submit it to the POEA. This is supposedly a mandatory agency revalidation, which has to be carried until the listed date. Recipients are warned that all agencies that fail to comply will be suspended and have their licenses revoked. To further the impression of urgency and severity of this false warning, the emails have a file titled "POEA LIST OF DELISTED AGENCIES IN 2020.uue" attached to them. Upon opening the other attachment (which is allegedly the document recipients must fill out and send), it initiates the infection process (download/installation) of NanoCore. This piece of malicious software is classified as a Remote Access Trojan (RAT). This type of malware enables remote access and control over an infected machine. RATs can have a broad range of functionalities, which can be used to manipulate a compromised device in various ways and that can lead to especially severe issues. To summarize, trusting the fake "Philippine Overseas Employment Administration" emails can result in system infections, device and/or data damage, financial losses, serious privacy issues and identity theft. If it is suspected/known that NanoCore RAT (or other malware) has already infected the system - an anti-virus must be used to eliminate it immediately.
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Hoax||Emails are disguised as urgent reminders from the Philippine Overseas Employment Administration (POEA)|
|Attachment(s)||POEA LIST OF DELISTED AGENCIES IN 2020.uue and POEA MOMERANDUM NO. 62-2020 ON ACCREDITATION OF AGENCIES!.PDF.exe|
|Detection Names||BitDefender (Trojan.GenericKD.34061661), FireEye (Generic.mg.24a230c9bf4d8a56), ESET-NOD32 (RAR/Agent.DD), Kaspersky (UDS:DangerousObject.Multi.Generic), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
"You must go to the law court", "Inland Revenue Exchange System" and "Agenzia entrate" are a few examples of other malware-proliferating spam campaigns. This is a common method of spreading malicious programs (e.g. trojans, ransomware, cryptominers, etc.) and a variety of scam models are used to trick recipients into unwittingly infecting their devices. Scam emails are usually disguised as "official", "important", "urgent", "priority" and similar; they can also be presented as mail from genuine agencies, organizations, companies and other entities. However, deceptive letters can have other purposes, e.g. phishing and other scams. While such mail uses different deceptions, its end-goal is the same - to generate revenue to the scammers / cyber criminals behind it.
How did "Philippine Overseas Employment Administration Email Virus" infect my computer?
How to avoid installation of malware?
It is strongly advised against opening dubious and/or irrelevant emails, especially ones received from suspect/unknown senders. Any attachments or links found in suspicious letters must never be opened - as that can lead to a serious system infection. Additionally, it is recommended to use Microsoft Office versions released after 2010. The newer versions have the "Protected View" mode, which prevents macros from being executed upon a document's opening. Aside from spam campaigns, malicious software is also proliferated via untrustworthy download channels (e.g. unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders), illegal activation ("cracking") tools and illegitimate updaters. Therefore, it is important to only use official/verified download sources, as well as always activate/update programs with tools/functions provided by legitimate developers. To ensure device and user safety, it is paramount to have a reputable anti-virus installed and kept up-to-date. Furthermore, it has to be used to run regular system scans and to remove detected/potential threats. If you've already opened "Philippine Overseas Employment Administration Email Virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the "Philippine Overseas Employment Administration" email letter:
Subject: POEA MOMERANDUM NO. 62-2020 ON ACCREDITATION OF AGENCIES!
Date : 2nd , JULY 2020
In compliance with the POEA Advisory NO. 62- 2020 Series on accreditation of agencies, all accredited recruitment agencies are mandated to fill attached document and submit to POEA for agency re-validation on or before Friday 3rd July 2020.
WARNING: The licence of any agency that failed to comply shall be suspended and withdrawn.
PLEASE ACT ACCORDANCE WITH THE DIRECTIVES.
BERNARD P. OLALIA
722-1259/ 722-2263 / 724-3665 , 734-3724 (fax)
Screenshot of VirusTotal detections of the malicious attachment distributed via "Philippine Overseas Employment Administration" spam campaign ("POEA MOMERANDUM NO. 62-2020 ON ACCREDITATION OF AGENCIES!.PDF.exe"):
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Philippine Overseas Employment Administration Email Virus"?
- STEP 1. Manual removal of NanoCore malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.