XTMEM virus removal guide
What is the XTMEM stealer?
XTMEM is a piece of malicious software, classified as a stealer. This type of malware is designed to steal information. Stealers can have a wide variety of heinous abilities, which can lead to likewise varied issues to users of the infected devices. XTMEM poses a significant threat to device and user safety, as such - it must be removed from systems immediately upon detection.
Malicious programs within the stealer classification can target a broad range of information/content and have many different functionalities, enabling them to successfully carry out data theft. Some stealers can exfiltrate files stored anywhere on the infected system, others can download them only from specific locations (e.g. desktop). This malware typically targets certain browsers and other applications. Information of interest from these apps includes (but is not limited to): account log-in credentials (e.g. IDs, usernames and passwords), browsing and search engine histories, browser cookies, auto-fills, etc. It is possible for stealers to have keylogging abilities. In other words, they may be able to record key strokes. Thereby, malicious software capable of keylogging poses a threat to the privacy of any and all typed information. If cyber criminals obtain particularly sensitive or compromising content from the device and/or from online data storage accounts - it can be held for ransom. Hijacked communication accounts (e.g. emails, social media, social networking and various other communication/messaging ones) can be misused to proliferate malware (by sharing infectious files) and/or to ask contacts/friends for loans - under the guise of the genuine owner. Accounts that directly deal with and/or store financial information, like banking account or credit card details (e.g. online banking and money transferring, e-commerce and other similar accounts) - can be used to make fraudulent transactions and/or to make online purchases. To summarize, XTMEM infections can lead to financial losses, serious privacy issues and identity theft. Therefore, it is suspected or known that the XTMEM stealer (or other malware) has already infected the system - an anti-virus must be used to eliminate it without delay.
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Detection Names||Avast (Win32:Trojan-gen), BitDefender (Trojan.GenericKD.43499288), ESET-NOD32 (A Variant Of MSIL/PSW.Agent.RHJ), Kaspersky (HEUR:Trojan-PSW.MSIL.Agent.gen), Full List (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
Zeromax, Echelon, Mist - are examples of other stealer-type malicious programs. As mentioned in the introduction, this malignant software can have various abilities/features. While the primary functionality of stealers is data theft, they may also have spying capabilities (e.g. taking screenshots, recording audio and/or video via integrated/connected microphones and cameras, etc.), download/installation of additional malware, and so on. Regardless of how malicious software operates, the end-goal is the same - to generate profit for the cyber criminals using it.
How did XTMEM infiltrate my computer?
How to avoid installation of malware?
It is strongly advised against opening suspect and/or irrelevant emails, especially ones received from unknown/suspicious addresses. Any attachments or links found in such letters - must never be opened, as opening them can result in a severe system infection. It is recommended to only use official and verified download channels. It is just as important to activate/update products with tools or functions provided by legitimate developers. Illegal activation tools ("cracks") and third party updaters must not be used, as they often proliferate malware. To protect device integrity and user safety, it is crucial to have a dependable anti-virus/anti-spyware installed and updated. This software must be used to perform regular system scans and to remove detected threats/issues. If you believe that your computer is already infected, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.