How to spot scams like the SharePoint phishing email

Phishing/Scam

Also Known As: SharePoint spam

(updated)

Damage level:

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What is "SharePoint" email scam?

Generally, scammers behind phishing emails fraudulently attempt to obtain sensitive information such as usernames, passwords and other credentials, and credit card details, by disguising their emails as messages from legitimate companies, organizations, etc.

This particular email is disguised as a message from SharePoint and the scammers behind it attempt to steal Microsoft 365 accounts.

SharePoint Email Scam email spam campaign

More about the "SharePoint" email scam

Research shows that scammers behind this phishing email target companies. They often use recipients' company names to make the email appear as it is was received from their employers. The main goal of the scammers is to trick recipients into clicking the hyperlink and following further instructions on the opened website.

The website asks recipients to click a button to download documents, however, the button downloads a PDF file (which contains a link to another website) or simply opens a submission form on which recipients are asked to enter their Microsoft (Office) 365 login credentials.

In summary, the main goal of scammers behind this email is steal the aforementioned credentials, which then gives them full control of the Microsoft 365 accounts. Scammers can misuse hijacked accounts to steal identities, spread this and other phishing emails, steal more information from the compromised organization, etc.

To avoid serious issues, you are strongly advised not to click links in emails of this kind. Do not download files that are attached to them or enter any login credentials on unofficial websites.

Threat Summary:
Name SharePoint Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud.
Fake Claim This email is disguised as a message regarding some "important documents".
Disguise This phishing email is often disguised as an email from the recipient's company.
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.

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Similar scams in general

In summary, phishing emails are usually disguised as official, urgent, important, etc. Commonly, they are also disguised as messages from legitimate entities. Note that emails can be used for phishing purposes and to distribute malicious software. For example, Trojans, ransomware, cryptocurrency miners, and other malware.

Some examples of other phishing emails are "Server Notification Email Scam", "GitHub Email Scam" and "ShareFile Attachment Email Scam".

How do spam campaigns infect computers?

Typically, cyber criminals behind malspam campaigns send emails with a file attached to them or a download link to the malicious file. Their main goal is to trick recipients into opening/executing the rogue file, which then installs malicious software.

Some examples of files that cyber criminals send via email are Microsoft Office and PDF documents, executables (.exe), JavaScript, and archives (ZIP, RAR). Note that malicious documents that are opened with Microsoft Office 2010 or newer versions install malicious software only if users enable macros commands (enable editing/content).

These versions include "Protected View" mode, which does not allow opened malicious documents to install malware automatically. Older versions do not include this feature and install malicious software without asking permission.

How to avoid installation of malware

To avoid infecting the system with malware spread through spam mail, you are strongly advised not to open suspicious or irrelevant emails, especially those with any attachments or links present in them. Use official and verified download channels.

Additionally, all programs must be activated and updated with tools/functions provided by legitimate developers, since illegal activation tools ("cracks") and third party updaters commonly proliferate malicious software. To ensure device integrity and user safety, it is paramount to have reputable anti-virus/anti-spyware installed and kept updated.

Furthermore, use these programs to run regular system scans and to remove detected/potential threats. If you have already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "SharePoint Email Scam" email message:

Subject: Sharepoint file for -
Sharefile Attachments
Title    Size
Scan0507/July 2020.pdf    108 KB
Download Attachments    Kari Pemberton uses Sharefile  to share documents securely. Learn More.

 

Hi - ,

 

Attached is the info on the transfers Through our clients in this month of July. Let me know if you need anymore Details.

 

Thanks.

Kari Pemberton
Operation Officer
3550 Lakeline Blvd.
Ste 170, #1715
Leander, TX 78641
(512) 337-5521 OFFICE
(888) 302-3545 FAX
www.PacificaCapital.Net
 

Focused, value investing for long term results.
 
This email does not constitute any investment advice or any solicitation or offer to buy or sell any securities.  The sender makes no representation about the accuracy or completeness of the information in this email, and does not accept liability for any errors or omissions in its contents that arise as a result of its transmission.  Pacifica Capital Investments may monitor and review all emails sent to or from this address and such emails may be stored in accordance with regulatory requirements.  Pacifica Capital Investments only transacts business in states where it is properly registered, or excluded or exempted from registration requirements

Screenshot of the second variant of this phishing email:

sharepoint email scam another variant

Text in this email:

Subject: New - Management Message
Message from - server.
- SharePoint Team
- has sent an Important documents to you.
View - Documents
All signers completed Sharing documents: - Termination.pdf

An example of SharePoint-themed spam email used to promote a phishing website:

SharePoint spam email promoting a phishing site

Text presented within:

Subject: contact@espetitsgaulois.com shared  OrderQ0017.docx ...... with you on 10/13/2020 7:52:24 p.m.

 

contact@espetitsgaulois.com shared files with you
Here's the Secured documents that contact@espetitsgaulois.com shared with you.
OrderQ00179811.docx
Spec.57578489.pdf
This link will only work for (-).
Open

Screenshot of the promoted phishing site (fake SharePoint login site):

Fake SharePoint login site used for phishing purposes

Yet another SharePoint-themed spam email used to promote a phishing website (fake WebMail login site):

SharePoint-themed spam email (2020-11-10)

Text presented:

Subject: Files shared with you via shareonline

 

SharePoint

********

PDF file shared on ******** Server.

Date:9/11/2020
Re: REQUISITION AND ISSUANCE-SLIP 11/06/20

Documents will be deleted in 7 days
 
View Documents

Screenshot of the promoted website (kitestcon.web[.]app):

Fake Webmail login site (kitestcon.web[.]app) promoted via SharePoint-themed spam email

Yet another SharePoint-themed spam email used to promote a phishing website:

SharePoint-themed spam email promoting a phishing website (2020-11-25)

Text presented within:

Subject: SharePoint Access

Hi All

Please see the link below and let me know if you can access the SharePoint folder,
this will hold key marketing information, apps data and presentations and sales updates.

hxxps://sgidna.sharepoint.com/:f:/r/sites/ExternallyShared/Shared%20Documents/Training?csf=1&web=1&e=mA2Nfm

Thanks and very best regards.

codexdna.com
Dr. Tabisam Khan

Director of Channel Development & Partnering

+44 (0) 7555608122  |  tabisam@codexdna.com

9535 Waples Street, Ste 100 San Diego, CA 92121

SGI-DNA is now Codex

Appearance of the promoted phishing website (GIF):

Phishing website promoted via SharePoint-themed spam emails (2020-11-25)

Another example of SharePoint-themed spam email promoting a phishing website:

SharePoint-themed spam email promoting a phishing site (2021-04-23)

Text presented within:

Subject: Here's the document shared with you

 

******** April salary payment approval list by the Board Of Directors. Please review and keep for your records.
Board Approved_payroll
******** Server.
Open

Screenshot of the promoted phishing website:

Phishing website promoted via SharePoint-themed spam email (2021-04-23)

Yet another example of SharePoint-themed spam email promoting a phishing site:

SharePoint-themed spam email used to promote a phishing website (2021-08-09)

Text presented within:

Subject: ******** shared a document with you on Thursday, August 05, 2021

 

******** Contract
SHAREPOINT

You received a new document on SharePoint Storage.

Temporal Sharepoint Login;
Username: ********
Password: *******
View Document

Screenshot of the promoted phishing website:

SharePoint-themed phishing website promoted via email spam (2021-08-09)

Yet another example of SharePoint-themed spam email promoting a phishing site:

SharePoint-themed spam email (2021-10-19)

Text presented within:

Subject: -  You received some files via SharePoint

 

SharePoint Online

You have one pending document on SharePoint for download

78.4 MB
Get your file

Shared Document via Microsoft SharePoint. Learn More.

Yet another example of SharePoint-themed spam email promoting a phishing site:

SharePoint-themed spam email (2021-11-30)

Text presented within:

Subject:

Hi, -

A new contract documents has been shared with you on pcrisk.com Sharepoint Storage.
Please study Document properly for contract meeting presentation

Click To View Document

This email was sent to - . REF: 7CA8ACF65893416

Another example of SharePoint-themed spam email promoting a phishing site:

SharePoint-themed spam email (2022-05-10)

Text presented within:

Subject: 四月 Records
 
SharePoint

- April Salary payment approval list by the Board of Directors. Please review and key for records.

Board Approved_payroll

© - Server

OPEN

Screenshot of the promoted phishing site:

Phishing site promoted via SharePoint-themed spam email (2022-05-10)

Yet another example of SharePoint-themed spam email used to promote a phishing site:

SharePoint-themed spam email (2022-05-14)

Text presented within:

Subject: You Received (2) Inquiry Document(s) on Sharepoint/OneDrive from Smartech S.r.l

Sharepoint

New Shared File From: -

Title:  Sales Memorandum

Expires:  05_11_2022 11:23:56 a.m

Please Click on The Link Below to View

View Document Here

Regards

Screenshot of the promoted phishing site:

SharePoint-themed phishing site

Another example of SharePoint-themed spam email promoting a phishing site:

SharePoint-themed spam email promoting a phishing site (2022-06-06)

Text presented within:

Subject: You Received (2) Documents From Smartech Srl on Sharepoint

 

SharePoint

excel_documents.xls

A new file has been shared with your Email
06/2/2022 11:21:50 am
Please click below to view document

CLICK HERE

REV: 27832931110242
Shared to  -
Cloud Service

Screenshot of the promoted phishing site:

Phishing site promoted via SharePoint-themed spam email (2022-06-06 - liturgyoutside.net)

Another example of SharePoint-themed spam email promoting a phishing site:

SharePoint-themed spam email (2022-08-18)

Text presented within:

Subject: Due Payment Is Sent For Approval At 08/17/2022 12:58:53 pm

 

Message generated and encrypted from ********** | Timestamp: 08/17/2022 12:58:53 pm
********** | Sharepoint

Hi ********** ,

You have a Due Payment-Invoice on ********** sharepoint portal.

please reveiw Due invoice and approve for payment.

1 item, 106 KB in total ・ Expires in 7days
Open Document

Session ID: 45ghu7855yop | **********

Screenshot of the promoted phishing site:

Phishing site promoted via SharePoint-themed spam email (2022-08-18)

Another example of SharePoint-themed spam email promoting a phishing site:

SharePoint-themed spam email (2022-10-06)

Text presented within:

Subject: - Notice: (2) New Essential Documents


- SharePoint Management     

Fadelgroup shared a confidential document with you.

Preview - Docs::

Message ls an automated message sent to -

Another SharePoint-themed spam email example:

New Documents on SharePoint (2023-01-04)

Text presented within:

Subject: New Notification


SharePoint
New Documents on SharePoint for

*********

Company Shared Portal

INV20210913.PDF
This link will only work for ( ********* ).
Open

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Types of malicious emails:

If you opened an attachment or downloaded a file from a suspicious email, run a full system scan with Combo Cleaner. If you only received the email and didn't engage with it, you don't need to scan anything - just identify the scam and delete it. The full procedure below covers both situations and what to do if you already clicked, replied, or sent money.

Credential theft Phishing emails

Fake login pages disguised as PayPal, Microsoft, Apple, banks, or social networks. The email pushes a link to a near-perfect copy of the real login screen. The moment you type your username and password, the attacker has them.

Common subject lines

  • "Action required: confirm your account"
  • "Your password expires today"
  • "Unusual sign-in attempt detected"
  • "Verify your billing information"
Example phishing email impersonating a major brand
Malware delivery Emails with malicious attachments

Trojans hidden inside fake invoices, faxes, shipping confirmations, or Office documents. Opening the attachment runs the payload and infects the system - often with an info-stealer or remote-access trojan.

Common subject lines

  • "Invoice INV-2026-XXXX attached"
  • "Fax received - 3 pages"
  • "Your shipping document is ready"
  • "Voicemail from +1-XXX-XXX-XXXX"
Example email with a fake invoice attachment
Extortion Sextortion emails

Fake claims of webcam recordings demanding cryptocurrency. Almost always a bluff: the attacker pulls a real password from an old data breach to make the threat look credible, then claims to have video of you. They have no recording and no access.

Common subject lines

  • "I know your password is XXXX"
  • "Your account has been hacked"
  • "I have recorded you - 48 hours to pay"
  • "You have been compromised"
Example sextortion email demanding bitcoin payment
Callback fraud Refund & callback scams

"Your subscription was renewed for $499 - call to cancel." Norton, McAfee, Geek Squad, PayPal, and Wells Fargo variants are all common. There's no real subscription. The phone number in the email connects directly to the scammer, who walks you through "refunding" yourself - which is actually them stealing money from your bank.

Common subject lines

  • "Norton subscription auto-renewed - $499.99"
  • "McAfee Total Protection invoice"
  • "Geek Squad order confirmation"
  • "Your PayPal payment is being processed"
Example fake Norton or McAfee subscription renewal email
Credential theft Account suspension & verification scams

"Your account will be deleted in 24 hours - verify now." The artificial deadline is the whole point: it pressures you to click before checking details. The "verify" link goes to a phishing page styled to look like the real provider.

Common subject lines

  • "Your account will be deleted in 24 hours"
  • "Suspicious activity detected - verify now"
  • "Final warning: account closure"
  • "Action required to keep your account active"
Example fake account suspension email
Mixed payload Delivery & package scams

Fake DHL, USPS, UPS, or FedEx tracking, customs fees, or "package undeliverable" notices. Targets anyone expecting a parcel - the timing alone catches many people. The link hides either phishing (asking for card details to "release" the package) or a malware download.

Common subject lines

  • "Your DHL package is held at customs"
  • "USPS - delivery attempt failed"
  • "FedEx tracking update - action required"
  • "Pay $2.99 redelivery fee to release your parcel"
Example fake DHL/USPS/FedEx delivery notification
Remote access Tech support scams

Fake Microsoft, Apple, or "Windows Defender" security alerts pushing a phone number. Real Microsoft and Apple never email a phone number to call. The number connects you to a scammer who asks for remote access to "fix" the imaginary problem and then demands payment.

Common subject lines

  • "Microsoft Defender expired - renew now"
  • "Apple ID security alert"
  • "Critical: virus detected on your PC"
  • "Windows license expired - call now"
Example fake Microsoft or Apple tech support alert email
Wire fraud Advance-fee scams

Inheritance, lottery wins, romance, or business deals that ask for a small fee to release a much larger sum. The classic "Nigerian prince" 419 family of frauds. Once you pay the first fee, more fees appear (taxes, lawyer, transfer charges) until you stop paying. The promised money never exists.

Common subject lines

  • "Inheritance from a relative you didn't know about"
  • "You won the international lottery"
  • "URGENT - business proposal worth $XX million"
  • "Compensation fund release for fraud victims"
Example advance-fee or 419 scam email
Wire fraud Business email compromise (BEC)

CEO impersonation asking employees to wire money or buy gift cards, or fake supplier invoices with newly "updated" bank details for payment redirection. The email often spoofs a real internal executive's display name and uses an external lookalike domain.

Common subject lines

  • "Quick task - need you to buy gift cards"
  • "Updated banking details for invoice payment"
  • "Wire transfer request - urgent"
  • "Are you available?" (CEO impersonation opener)
Example business email compromise wire-transfer request

How to spot a malicious email?

Phase 1~ 2 min
Spot - identify the red flags

1

Check the sender's actual address, not the display name

30 sec

The display name (the human-readable part) is trivial to fake. Always check the full address that comes after it. Common red flags:

  • Domain mismatch - service@paypa1.com, support@micros0ft-help.com, look-alike domains using digits or extra hyphens
  • Free-email impersonation - any "official" message from a bank, courier, or platform sent from a @gmail.com, @outlook.com, or @yahoo.com address
  • Reply-To mismatch - the From address looks legitimate but Reply-To points somewhere completely different
Why this matters

Real companies own their domains and send mail from them. A "DHL" message from a Gmail address is never legitimate, regardless of how convincing the body looks.

2

Watch for urgency, threats, and generic greetings

30 sec

Scams almost always rush you. The point is to make you act before you think. Treat any of the following as a strong signal:

  • "Your account will be deleted in 24 hours"
  • "Final notice" / "Immediate action required"
  • "Dear Customer" or "Dear User" instead of your real name
  • Threats of fines, account closure, legal action, or arrest
  • Promises of refunds, prizes, or money you didn't earn
  • Spelling and grammar mistakes in messages claiming to come from a major brand
3

Hover over every link before clicking

30 sec

On a desktop, hover the mouse over the link without clicking. The real destination shows in the bottom-left status bar of your browser or email client. On a phone, long-press the link to preview the URL.

  • Real Microsoft, PayPal, or bank links go to those exact domains, not redirects through unrelated sites
  • Shortened URLs (bit.ly, tinyurl, t.co) hide the real destination - never click them in unsolicited mail
  • The visible link text and the actual URL must match - mismatches are the single biggest phishing red flag
Pro tip

When in doubt, don't click the link. Open a new browser tab and type the company's address yourself, then log in normally. If there really is an issue with your account, you'll see it there.

4

Treat unexpected attachments as hostile

30 sec

If you didn't ask for the file, don't open it - even if it appears to come from someone you know. Categories that should never be opened from email without verification through another channel:

  • .exe, .scr, .iso, .img, .vbs, .bat - executables, never legitimate attachments
  • .docx, .xlsx, .pptx with "Enable macros" prompts - the macros run the malware
  • .pdf with "Click here to view" buttons - usually a phishing redirect, not a real document
  • .zip, .rar, .7z archives, especially password-protected ones - the password defeats the email scanner
Phase 2~ 2 min
Report and delete - if you haven't engaged

If you only received the email and didn't reply, click, or open anything, the steps below are all you need. Your computer is not infected.

5

Don't reply, don't click "unsubscribe"

30 sec

Replying confirms your address is real and monitored, which gets you added to higher-value scam lists. The "unsubscribe" link in a scam message is rarely a real opt-out - it usually leads to a phishing page or downloads a tracking pixel.

Instead, mark the message as junk or phishing inside your email client (this trains the spam filter), then block the sender.

6

Report the scam to your email provider and authorities

1 min

Inside your email client:

  • Gmail: open the message → ⋮ menu → Report phishing
  • Outlook / Outlook.com: ⋯ menu → ReportReport phishing
  • Apple Mail / iCloud: Move to Junk, then forward to reportphishing@apple.com

Forward or report to authorities:

  • International: forward to reportphishing@apwg.org
  • United States: ic3.gov (FBI)
  • United Kingdom: forward phishing emails to report@phishing.gov.uk (NCSC SERS); for financial loss report at reportfraud.police.uk (Report Fraud, the successor to Action Fraud; 0300 123 2040)
  • Canada: antifraudcentre.ca
  • Australia: scamwatch.gov.au
  • EU: your national CERT - find yours via the ENISA CSIRT map

After reporting, delete the email and empty the Trash folder so you don't accidentally open it later.

Phase 3~ 10–60 min
Recover - if you already engaged with the scam

Pick the step below that matches what you did. If multiple apply, work through them in the order they appear - the steps are arranged from lowest to highest risk.

7

You only clicked a link (didn't enter anything or download anything)

Scenario: clicked link only10 min

Close the page right away. Don't enter any information, even if the page looks legitimate.

  • Clear your browser cache and cookies for the last hour - Chrome/Edge: Ctrl+Shift+DelLast hour → check Cookies and Cached files
  • Run a quick scan with Combo Cleaner in case the page tried to drop a file silently (drive-by download)
  • Update your browser to the latest version - most drive-by exploits target outdated browsers
  • Watch for new browser pop-ups, redirects, or unfamiliar notifications over the next few days
Why this matters

Modern browsers block most drive-by attacks, but a single click on a phishing page can still be enough on an outdated browser or unpatched plugin. A quick scan catches anything that landed silently.

8

You opened an attachment or downloaded a file - run a full malware scan

Scenario: opened attachment⚠ Highest risk60–90 min

Opening an attachment is the most common path to actual infection. Treat the system as compromised until the scans below come back clean. Work through these sub-steps in order:

8.1Disconnect from the network

Unplug Ethernet and turn off Wi-Fi. If the attachment was an info-stealer or remote-access trojan, this stops it from sending data out or receiving commands. Keep the network off until you've booted into Safe Mode (next step) - you'll reconnect there briefly to download the scanners.

8.2Boot into Safe Mode with Networking, then download the scanners

Windows 11: Settings → System → Recovery → Advanced startup → Restart now → Troubleshoot → Advanced options → Startup Settings → Restart → press 5 or F5.

Windows 10: hold Shift, click Power → Restart → Troubleshoot → Advanced options → Startup Settings → Restart → press F5.

Once Safe Mode has loaded, turn Wi-Fi back on and download Combo Cleaner (used in 8.4) and Microsoft Safety Scanner (used in 8.5). Safe Mode loads only minimal drivers, so most malware can't auto-run while you're getting the tools. Save both installers to your Desktop.

8.3Run Microsoft Defender Offline

Reboot to normal Windows. Open Windows Security → Virus & threat protection → Scan options. Select Microsoft Defender Antivirus (offline scan) and click Scan now. The PC restarts into a stripped-down environment and scans the disk before Windows fully loads - this is what catches rootkits and bootkits.

Recommended antivirus
Combo Cleaner

VB100 certified. Includes anti-trojan, registry/persistence scanning, and anti-spyware in one pass. The 7-day free trial is available.

Download Combo Cleaner
8.4Run a full Combo Cleaner scan

Install Combo Cleaner and run a full system scan (not the quick scan). Let it complete fully, review what it found, and apply the recommended actions. Combo Cleaner will quarantine known trojans and remove their persistence in the registry.

8.5Run Microsoft Safety Scanner as a second-opinion scan

Download Microsoft Safety Scanner (MSERT.exe). The binary expires every 10 days, which means every download has the latest signatures. Run a full scan after Combo Cleaner to catch anything one engine alone might miss.

8.6Reset browsers and clear notification permissions

Many email-borne trojans drop adware that hijacks browsers. Reset each browser you use:

Chrome: chrome://settings/resetRestore settings to their original defaults. Then chrome://settings/content/notifications - remove unfamiliar sites.

Edge: edge://settings/reset. Then edge://settings/content/notifications.

Firefox: about:supportRefresh Firefox.

8.7Re-enable Defender, Tamper Protection, and update everything

Open Windows Security → Virus & threat protection → Manage settings and confirm Real-time protection, Cloud-delivered protection, and Tamper Protection are all on. Then run Settings → Windows Update → Check for updates and update browsers and applications.

Important

If the scans keep finding new threats on each run, or files reappear after deletion, you may have a deeper compromise that needs a clean Windows reinstall. See pcrisk's full manual malware removal guide for the extended procedure (Process Explorer, Autoruns, hosts file inspection).

9

You entered credentials on a fake login page

Scenario: shared password⚠ Act fast20 min

Assume the attacker has your password and is using it right now. Speed matters.

  1. Change the password from a different, known-clean device (your phone is fine if it's not infected). Don't reuse the old password anywhere else.
  2. Enable two-factor authentication if you haven't already. Prefer an authenticator app or hardware key over SMS.
  3. Sign out of all sessions - most platforms have a "sign out everywhere" option in security settings, which kicks the attacker out.
  4. Review recent activity - look for unfamiliar logins, new devices, forwarding rules, or app permissions. Remove anything you don't recognize.
  5. Check your other accounts - if you reused that password anywhere else, change it there too. Check your exposure at haveibeenpwned.com.
  6. Update security questions - the attacker may have seen the answers in your account profile.
Why email comes first

If you only have time to change one password, change your primary email password - it's the recovery hub for every other account. An attacker who controls your email can reset everything else.

10

You sent money or shared bank, card, or ID details

Scenario: financial loss⚠ Contact bank now30 min

Time is the single biggest factor in recovering money. Banks can sometimes recall a wire or reverse a card transaction within the first few hours.

  1. Call your bank or card issuer immediately. Use the number on the back of the card, not any number from the scam email. Ask them to freeze the card, reverse the transaction if possible, and flag the account for fraud monitoring.
  2. If you sent a wire transfer or used a money-transfer service (Western Union, MoneyGram, Zelle, Wise), call them directly and request a recall. Some can be reversed within minutes if reported fast.
  3. If you sent cryptocurrency or gift cards, recovery is unlikely - but report it anyway, since law enforcement tracks these patterns.
  4. File a police report. You'll need the report number for any insurance, bank, or credit-bureau claim. Save the report number.
  5. File with the right authority for your country:
  6. Set fraud alerts on all major credit bureaus if you shared any ID details. US: Equifax, Experian, TransUnion. UK: Experian, Equifax, TransUnion (Cifas Protective Registration is a stronger option).
  7. Save all evidence - the original email (with full headers), screenshots of the fake site, transaction records, any phone numbers or chat logs.
Phase 4~ 15 min + 30 days
Verify & monitor

11

Final scan and startup-app check

15 min

Reconnect to the network and run one final full scan with Combo Cleaner, followed by a Windows Defender quick scan. Then open Task Manager (Ctrl + Shift + Esc) and switch to Startup apps - disable anything unfamiliar.

Make sure Windows, browsers, and any applications you use are fully up to date. The infection vector that worked on you once usually involves outdated software.

12

Monitor accounts and credit for 30 days

5 min/day · 30 days

Most fraud follow-ups land in the first month. Until that window closes, keep watching:

  • Bank and card statements - daily for the first week, then weekly
  • Email - watch for password-reset confirmations or login alerts you didn't trigger
  • Credit report - US: free at annualcreditreport.com; UK: Experian, Equifax, TransUnion all have free tiers
  • Breach alerts - sign up at haveibeenpwned.com to be notified when your email appears in new leaks

If anything new appears in any of those, treat it as a continuing compromise: change passwords again, contact the bank again, and update the police report.

Important: If you didn't click anything, didn't reply, and didn't open any attachment, your computer is not infected - just delete the email and move on. If you opened an attachment or downloaded a file, run an automated scan with Combo Cleaner and Windows Defender and stop there. That path catches the vast majority of email-borne malware without the risk of breaking Windows by deleting the wrong file.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Usually, scammers use email addresses leaked after data breaches in their campaigns. They send the same email to all recipients (their emails are not personal).

I have provided my personal information when tricked by this email, what should I do?

If you have provided your password, change all passwords as soon as possible (especially if scammers can use the provided password and your email address to access more than one account).

I have downloaded and opened a malicious file attached to an email, is my computer infected?

It depends on the file type. For example, malicious Microsoft Office documents cannot infect computers unless macros commands are enabled after opening them. Most executable files (like .exe) infect computers right after they are opened/executed.

I have read the email but did not open the attachment, is my computer infected?

No, opening an email is harmless. Thus, your computer is not infected if you have not clicked any links or opened attachments.

Will Combo Cleaner remove malware infections that were present in email attachment?

Yes, Combo Cleaner can detect and remove almost all known malware. It is important to know that high-end malware can hide deep in the operating system. For this reason, it is required to run a full system scan to remove it.

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Tomas Meskauskas

Tomas Meskauskas

Expert security researcher, professional malware analyst

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats.

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