Remove apps that promote the service24.report address

Also Known As: service24.report pop-up
Type: Mac Virus
Distribution: Moderate
Damage level: Medium

How to remove apps that open the service24[.]report address from Mac?

What is service24[.]report?

Typically, websites like service24[.]report are designed to trick visitors into downloading and installing some potentially unwanted application (PUA). In most cases these pages claim that a device infected with viruses and offer to remove them with a certain app. It is worthwhile to mention that users do not visit pages like service24[.]report by themselves, usually they get opened by some PUA that is installed on the operating system (and/or a browser).

service24[.]report  scam

Service24[.]report has at least two versions: one claiming that visitor's iPhone is infected with 3 viruses and encouraging to remove those viruses with some application that can be downloaded and installed via the provided link, another one claiming that some video cannot be played without a VPN app. The second variant offers to download an app called VPN Wolf. Websites like service24[.]report should never be trusted - virus alerts or other notifications that are displayed on them are fake, deceptive. Therefore, apps should never be downloaded from or through them. It is common that such pages are designed to promote various browser hijackers, adware-type apps or other types of PUAs. As mentioned in the introduction, in most cases browsers open pages like service24[.]report when they have some PUA installed on them.

It is common that PUAs are designed not only to promote pages like service24[.]report but also to collect IP addresses, geolocations, addresses of visited pages, entered search queries, and other browsing data. In some cases they are capable of accessing sensitive details as well. Gathered information could be sold to third parties (potentially cyber criminals) or misused to generate revenue in other ways. Additionally, PUAs can be designed to serve banners, coupons, surveys, pop-up ads, or other types of ads. Those ads tend to be designed to open questionable pages, in some cases they can cause unwanted download and/or installation by executing certain scrips.

Threat Summary:
Name service24.report pop-up
Threat Type Phishing, Scam, Mac malware, Mac virus
Fake Claim iPhone is infected with viruses, video cannot be played without a certain app
Detection Names Fortinet (Spam), Spamhaus (Spam), Full List (VirusTotal)
Serving IP Address 116.202.171.47
Promoted Unwanted Application VPN Wolf
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

There is a great number of untrustworthy websites like service24[.]report. Some examples are topdefence-formob[.]com, umobile-security[.]com, vpnbestapp[.]com. What most of them have in common is that they are designed to deceive visitors into downloading and installing some potentially unwanted application. Usually these pages are designed to do that by displaying notifications saying that a device is infected with viruses. Although, in some cases they use different tactics to promote PUAs. In one way or another, such pages should never be trusted.

How did potentially unwanted applications install on my computer?

Quite often developers distribute PUAs by including them in download and/or installation setups of other programs. This distribution method is known as "bundling". Typically, additionally included apps are mentioned in "Custom", "Advanced" and other similar settings of setups. Offers to download and/or install PUAs can be declined using those settings (or available checkboxes). Although, not all users check and change the aforementioned settings, which means they agree with offers to download and/or install included apps. Another way to unintentionally download or install PUAs is by clicking deceptive ads that are designed to execute certain scripts.

How to avoid installation of potentially unwanted applications?

Ads that appear on suspicious, questionable websites should not be clicked - they can be designed to open various untrustworthy websites or even to cause download, installation of some unwanted applications. Download and installation setups that include settings like "Custom", "Advanced" and/or some checkboxes should be checked for offers to download and or install unwanted apps. Also, it is recommended not to use third part downloaders, installers, Peer-to-Peer networks (like torrent clients, eMule), unofficial sites, and other similar channels, sources as tools to download or install any software, files. Files and programs should be downloaded from official, trustworthy websites, and via direct links. If there are any unwanted extension, plug-ins, and/or add-ons installed on a browser, then they should be removed from it. Programs of this kind that are installed on the operating system should be uninstalled too. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text in the pop-up window of the main service24[.]report variant:

Attention! This video is unavailable due to your country restrictions.
Update your VPN to continue watching in safe mode.

Screenshot of the service24[.]report background page:

service24.report background page

Text in this page (and its mobile version):

VPN Update
Please Download The Free VPN App To Continue Watching in safe mode

Screenshot the mobile version of the main service24[.]report variant:

service24.report mobile variant

Screenshot of the download website for the app (VPN Wolf) which is promoted via the main service24[.]report website variant:

service24.report app promoted via main variant

Screenshot of another service24[.]report variant:

service24.report another variant

Text in this variant:

Apple Security
martes
13 octubre 2020

Se han detectado (3) virus en tu iPhone y la batería se ha infectado y está dañada

Si no eliminas este malware ahora, puede causar más daño a tu dispositivo. Cómo solucionarlo:

Paso 1: pulsa el botón que aparece abajo e instala de forma gratuita la herramienta de protección antivirus recomendada desde la AppleStore


Paso 2: ejecuta la aplicación para eliminar todo el malware y así reparar tu teléfono al 100 %

1 minutes and 22 seconds

Descargar e instalar

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove service24.report pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

service24.report pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove service24.report pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove service24.report pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove service24.report pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
service24.report pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of service24.report pop-up on your mobile device.
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