National Lottery email scam removal guide
What is National Lottery email scam?
Scammers behind lottery scams send notifications saying that a recipient has won a lot of money, or some other prize. Typically, they send such notifications via email, text messages or social media. It is common that they exploit names of existing lottery companies, organizations to deceive users into believing that their scams are legitimate. Scammers use such scams to extract money and/or personal information.
Scammers behind this particular scam use email as a way to distribute it. They send emails that are disguised as letters from The National Lottery (national lottery in the United Kingdom) with a PDF document attached to them that supposedly contains instructions on how to claim the prize. As written in the attached PDF document, a recipient has won a prize of £800,000. It can be claimed by providing details such as full name, age, occupation, phone number, country via email address (firstname.lastname@example.org) or the +44 7700 309 177 telephone number. When contacted, scammers asks to pay some fee - they claim that a fee has to be paid for insurance costs, transfer charges, bank fees, etc. Although, they may ask to provide some sensitive information (like bank account details) as well. Either way, lottery (and other) scams like this one should never be trusted. It is worthwhile to mention that most legitimate lotteries do not ask winners to pay any fees to collect their winnings.
|Name||National Lottery Email Scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Recipient has won a prize in the lottery|
|Disguise||Winning notification from The National Lottery|
|Scammer's Telephone Number||+44 7700 309 177|
|Scammer's Email Addressemail@example.com|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
More examples of email scams that are used to trick recipients into providing sensitive information and/or transferring money are "Wire Transfer Email Scam", "POWERBALL OFFICIAL 2020 WINNINGS Email Scam" and "Beneficiary/Inheritance Email Scam". It is worthwhile to mention that emails can be used for other malicious purposes as well, for instance, to deliver malware. In other words, to trick recipients into installing some Trojan, ransomware-type program, or other malicious program.
How do spam campaigns infect computers?
How to avoid installation of malware?
Installed programs have be updated and activated only via tools, functions that are provided by their official developers. None of the third party, unofficial tools should be used for that. Moreover, it is not legal to activate licensed software with unofficial ('cracking') tools, or use installers for pirated software. Attachments and website links in irrelevant emails that are received form unknown, suspicious addresses should not be opened as well. In most cases emails of this kind are used by cyber criminals as tools to trick recipients into infecting their computers with malware. Software and files should be downloaded only from official websites and through direct links. Other sources, tools (Peer-to-Peer networks like torrent clients, eMule, unofficial web pages, free file hosting, freeware download pages, third party downloaders, etc., can be and often are used to proliferate malicious files/programs. One more way to keep computers safe is to regularly scan them with an up-to-date and reputable antivirus or anti-spyware suite. If you've already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the National Lottery email scam letter:
Kindly go through the attached winning notification letter and follow the instruction.
Screenshot of the attached PDF document:
Text in this document:
The National Lottery
Dear Email Account Owner,
Congratulations!! We are happy to announce that you have won the UK international Online Lottery Award
Prize of £800,000 (Eight Hundred Thousand British Pounds Sterling).
Your active e-mail address attached to computer generated ticket number: BH 05607545 7152 with reference
number UK/KA2C110EN5 has won UK Lottery 2nd category award prize.
Contact our Fiduciary Claim agents immediately to commence the release of your lottery prize by providing
details as listed below.
1. Full Name:
3. Reference Number/Ticket Number
4. Phone Number:
Contact Our Accredited Agent bellow for your Claim:
UK Lottery Fiduciary Agents:
Mr. Jeffrey Hudson
Foreign Service Manager
Watford Regional Centre
Tolpits Lane, Watford WD18 9RN .United Kingdom
Tel: +44 7700 309 177
Thank you and Congratulation once again!
Angela M. Johnson.
The UK Lottery International Promotion Inc
"Please do not reply back to the senders address or the from email address, this notification is sent automatically via computer virtual
notification to winning email addresses and a response will not be attended by Human but computer" contact the fiduciary agents as above "
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is National Lottery email scam?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.