Agos email virus removal guide
What is Agos email virus?
It is common that cybercriminals attempt to trick users into installing malware via attachments or website links in emails. Usually, they pretend to be legitimate companies, organizations, or other entities and state that a file attached to their email is some important document (e.g., invoice, purchase order). Their main purpose is to trick recipients into downloading and opening a malicious file designed to install malicious software. This email is disguised as a letter from Agos (a legitimate company) and used to distribute malware too. It is unknown which type of malware the attached file is designed to install. Although, most cybercriminals use email to deliver ransomware, cryptocurrency miners, or remote administration trojans (RATs).
This email is written in the Italian language, therefore, it seems that cybercriminals behind it target residents of Italy. It is disguised as a letter from Agos customer service. Agos is an Italian financial company operating in the consumer credit sector. Cybercriminals behind this email attempt to trick recipients into believing that the file attached to this email contains a financial summary and details regarding installment payments. The file attached to this email is a Microsoft Excel file designed to install malware. As mentioned in the previous paragraph, it is likely that cybercriminals behind this malspam campaign seek to trick recipients into installing ransomware, cryptocurrency miner, remote administration trojan or other malicious software.
Cybercriminals distribute ransomware with the purpose to force victims to pay for a decryption software, key. Malware of this type encrypts files so that victims could not access, use them unless encrypted files are decrypted with the right tool that only the attackers have. Cryptocurrency miners use GPU, CPU, or other hardware to mine Bitcoin, Ethereum, or another cryptocurrency. Cybercriminals try to trick users into installing those miners so they could generate revenue at their expense (without having to use their own hardware). Remote administration trojans allow cybercriminals to control infected computers remotely. Most RATs can be used to install other malware, manage files, access camera, microphone, log keystrokes (keyboard input), capture screenshots, run commands via Command Prompt, PowerShell, and perform other tasks.
|Name||Agos malspam campaign|
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Hoax||File attached to email contains financial summary, details about installment payments|
|Attachment(s)||dettag_2684.xlsb (its name may vary)|
|Detection Names (dettag_2684.xlsb)||Alibaba (TrojanDownloader:VBA/MalDoc.ali1000101), BitDefender (Trojan.GenericKD.45999135), ESET-NOD32 (DOC/Kryptik.Q), Kaspersky (HEUR:Trojan-Downloader.MSOffice.SLoad.gen), Microsoft (TrojanDownloader:O97M/EncDoc.FOY!MTB), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
In conclusion, malware delivered via email can be used to blackmail victims, steal their identities, money, personal accounts, install more malware on their computers, and so on. Therefore, it is strongly recommended not to open files or links in emails like this one. More examples of malspam campaigns are "Walmart Email Virus", "Spring Marine Management S.A. Email Virus", and "SALAMA Email Virus". What most of these emails have in common is that they are disguised as important, urgent, and (or) official letters from legitimate companies or other entities.
How did malware infect my computer?
How to avoid installation of malware?
Programs, files have to downloaded from legitimate, official web pages and via direct links. It is common that cybercriminals use other sources (e.g., Peer-to-Peer networks, unofficial websites, third-party downloaders, unofficial sites) to trick users into downloading and installing malware. The operating system and installed programs must be updated with implemented functions or tools that their official developers have designed/provide. Various unofficial activation ('cracking') tools and updaters tend to be designed to install malicious software. Another reason not to try to activate licensed programs with various third-party tools is that it is not legal. Attachments and website links in irrelevant emails received from suspicious, unknown addresses can be malicious files It is common that cybercriminals use such emails as channels to spread their malware. Therefore, it is strongly recommended to analyze emails before opening files or links in them. It is important to remember that most cybercriminals behind such emails pretend to be legitimate companies. Additionally, it is advisable to scan the operating system for threats regularly and to it with a reputable antivirus or anti-spyware software. If you've already opened "Agos email virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the Agos email:
Subject: Conferma protocollazione documento - 35558521
Servizio clienti Agos: Ravvedimento rata a 90 giorni
Entro il 01/05/2021 è possibile provvedere alla normalizzazione dell’omissione o dell’insufficienza del saldo della prima rata o della rata unica del prestito personale da lei richiesto non versata entro il 01/02/2021,
avvalendosi del ravvedimento operoso “a 90 giorni”, usufruendo della riduzione della sanzione ad 1/9 (1,67%).(art. 13 , comma 2, lettera a-bis, D.Lgs 471/1997).
Le ricordiamo che nel file allegato alla presente email potrà trovare il compendio relativo al suo finanziamento e la procedura necessaria per saldare la rata.
L'ufficio è a vostra disposizione per qualsiasi informazione o chiarimento.
Il responsabile del servizio clienti
Malicious attachment distributed via Agos malspam campaign:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Agos email virus?
- STEP 1. Manual removal of malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.