SALAMA email virus removal guide
What is SALAMA email virus?
Typically, cybercriminals behind malspam impersonate legitimate companies, organizations, or other entities when they send emails with a malicious attachment (or attachments) or download links for a malicious file. Their goal is to trick recipients into downloading and opening a malicious file designed to infect a computer with malware. It is noteworthy that cybercriminals disguise their emails as important, urgent letters regarding some invoice, shipment, purchase order, etc. This email is used to deliver a remote access trojan (RAT) called Agent Tesla.
This email is disguised as a letter from Salama, a Spanish company operating in the maritime sector and providing services in the main Spanish ports. It claims that the "New_#P042221_pdf.gz" (its name may vary) file attached to it is a copy of a purchase order. This archive file contains an executable file named "#P042221_pdf.exe" (its name may vary). If executed, the file mentioned above starts the installer for Agent Tesla, a remote access trojan. RATs allow cybercriminals to remotely access and control infected machines. In most cases, they can log keystrokes (record keyboard input), manage files (e.g., move, rename, copy, delete files), run commands via PowerShell, Command Prompt, download and execute files, capture screenshots, access microphone, webcam. It is known that the Agent Tesla RAT can log keystrokes, steal login credentials from web browsers, email clients, VPN, and FTP clients, disable certain Windows features, capture screenshots, and steal Wi-Fi credentials. Therefore, cybercriminals behind Agent Tesla target mainly login credentials that could be used to steal a variety of personal accounts. In most cases, threat actors use stolen accounts to commit identity fraud, make unauthorized purchases, transactions, deliver malware or spam to other users. Since Agent Tesla can record keystrokes, cybercriminals can use this feature to steal any data that victims enter with their keyboard. It means that this RAT can be used to steal not only login credentials but also credit card details like CVV number, cardholder name, surname, expiry date, and other sensitive information.
|Name||Agent Tesla RAT|
|Threat Type||Remote Administration Trojan, password-stealing virus, banking malware, spyware.|
|Hoax||Email is sent by Salama company and the file attached to it is a purchased order|
|Attachment(s)||New_#P042221_pdf.gz (its name may vary)|
|Detection Names (Agent Tesla)
||Avast (Win32:PWSX-gen [Trj]), BitDefender (Trojan.GenericKD.36768158), ESET-NOD32 (A Variant Of MSIL/Kryptik.AAOX), Kaspersky (HEUR:Trojan-PSW.MSIL.Coins.gen), Microsoft (Trojan:MSIL/AgentTesla.OH!MTB), Full List Of Detections (VirusTotal)|
|Symptoms||Remote Access Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
In conclusion, Agent Tesla attack victims are likely to become victims of identity theft, lose access to personal accounts, suffer monetary loss, and encounter other problems related to online privacy, browsing safety. It is important to mention that RATs often are used not only to steal sensitive personal information but also to distribute malware (install additional malware on the already infected computers, for example, ransomware or some cryptocurrency miner). A couple of examples of other RATs are HabitsRAT, DarkCrystal, and Strigoi Master.
How did "SALAMA email virus" infect my computer?
How to avoid installation of malware?
Files attached to irrelevant emails should not be opened. Especially if such emails are sent from suspicious or unknown addresses The same applies to website links in emails of this kind. Very often, cybercriminals use email as as channel to trick users into dowloading and opening a malicious file (e.g., MS Office document, executable file, PDF document). Installed programs have to be updated and activated using tools or functions that their official developers have designed. It is not legal to activate licensed software with 'cracking' tools. Also, both third-party updaters and 'cracking' tools often are bundled with malware (used to distribute malicious software). Files and programs should be downloaded from official, trustworthy websites. Files downloaded from unofficial pages or through other channels like Peer-to-Peer networks, freeware download websites, third party downloaders, etc., can be malicious. It is common that those files are disguised as legitimate, regular. The operating system should be scanned for malware or any other threats regularly. It is advisable to do it using a reputable antivirus or anti-spyware software. If you've already opened "SALAMA email virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the SALAMA email:
Subject: new po#042221
Please find the attached copy of new po#042221.
Kindly acknowledge the same and send the proforma invoice for payment.
CHRIS SALAMA & Co. Ltd
MARINA SPAIN 21 - 3˚BPOB 53
51001 - CEUTA
Tel: +34 956 51 46 44 / +34 956 51 19 09 / +34 956 51 96 88
Fax: +34 956 51 62 04
Mobile: +34-608 54 77 04
Agent Tesla detected as a threat by Virustotal:
Agent Tesla running in Task Manager:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is SALAMA email virus?
- STEP 1. Manual removal of Agent Tesla malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.