How to avoid getting scammed via Nextiva email scam?

Also Known As: possible malware infections

Nextiva email scam removal guide

What is Nextiva email scam?

Usually, cybercriminals behind email scams attempt to trick recipients into paying them money or providing personal information (e.g., credit card details, social security numbers, login credentials). In most cases, scammers pretend to be legitimate companies, organizations, or other entities to give their emails legitimacy. In this case, scammers attempt to trick recipients into believing that they have received an email from Nextiva - a VoIP (voice-over-internet-protocol) company. Their goal is to trick recipients into providing their Microsoft account login credentials.

Nextiva email scam email spam campaign

Scammers behind this email scam try to trick recipients into believing that they have received two voice messages and one fax message and checking them via the provided website ("View Now" hyperlink). That website is designed to look like the official Microsoft page that can be used to log into the Microsoft account. However, it is a fake website used to trick visitors into entering their Microsoft account login credentials (email address, phone number or Skype name and password). Stolen Microsoft accounts might be used to access personal, sensitive documents, images, databases, or other data. Depending on the sensitivity of the obtained data, it could be misused in various ways. For instance, stolen credit card details and other banking-related information could be used to make unauthorized purchases, transactions, steal identities. Also, stolen accounts could be used to send spam, deliver malware, trick other people into making money transactions, and for other malicious purposes. Also, scammers may sell stolen information to third parties (other cybercriminals), or try to use Microsoft account login credentials to log into other accounts and hijack them as well.

Threat Summary:
Name Nextiva Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Recipient has received two voicemails and one fax message
Disguise Letter from Nextiva company
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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There are many examples of different email scams used to extract personal information, some of them are "Account Missing Or Incomplete", "Chase Account Has Been Locked Email Scam", and "DHL Package Tracking Confirmation Email Scam". It is important to mention that most email scams of this type contain logos and names of legitimate companies. Also, emails can be used to trick recipients into installing malware via malicious attachments or website links. A couple of examples of emails used to deliver malware are "Contract Agreement Email Virus" and "Pending Order Email Virus".

How do spam campaigns infect computers?

Usually, emails that cybercriminals send with the purpose to trick recipients into infecting their computers with malware contain a malicious attachment or a website link. Malware gets installed when users download and open a malicious Microsoft Office (e.g., Word, Excel) document, PDF document, JavaScript file, executable file (e.g., EXE), a file extracted from archive file (e.g., ZIP, RAR), or another file. It is important to mention that malicious documents opened with Microsoft Office 2010 or newer ask permission to enable macros commands (editing, content). Those documents cannot install malware if they are not allowed to run malicious macros. Although, malicious documents opened with older MS Office versions do not have the "Protected View" mode and install malware automatically.

How to avoid installation of malware?

Software, files should be downloaded from legitimate pages and using direct links. Files downloaded via Peer-to-Peer networks, third-party downloaders, from unofficial pages, ete., can be designed to install malware. The operating system and installed programs must be updated with implemented functions or tools that their official developers provide/have designed. Both unofficial activation ('cracking') tools and third-party updaters can be used to trick users into infecting their computers. Also, it is against the law to activate legitimate programs with various third-party ('cracking') tools. Attachments and website links in irrelevant emails received from suspicious, unknown addresses should not be opened as well. Quite often, emails of this kind contain malicious links or files designed to install malicious software. It is worth mentioning such emails can be designed to look important, official, etc. Additionally, it is recommended to scan operating system for threats regularly and do it with a reputable antivirus or anti-spyware software. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the Nextiva email scam:

Subject: New note message...


Hello; (-)



(2) Voicemails (1) Fax

RECEIPT STATUS : Message Delivered

DATE/TIME : Wednesday June 02 2021 10:50 GMT

AUDIO / SPEED: wav/ 10307 bps

REFERENCE : Nex749689819k

View Now >

NEXTIVA is the #1 rated Business Phone System.

Copyright 2021 Nextiva. All rights Reserved

Fake website used to steal Microsoft account login credentials:

nextiva email scam fake microsoft login page

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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